Plaza Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Plaza Toyota:
Run from this dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Plaza Toyota:
The person that spoke about the phone incident is telling the truth but then again so many sale-persons know exactly what to say to save themselves. Keywords: "misunderstanding", "Miscommunication"
They can get away with this according to law
But the devil is in the details!!
if you talk to someone over the phone get a very detailed email, stating everything from the year, model, color, wheel size, rims, spoiler, side moldings.
You have to tell them there will be no appointment until this email doesn't come through.
try to make them send everything in one email...this is the trick they will try their best to send many emails with everything you asked for but every quote they send you will be for a different car model(V4, V6).
I also went down to the dealership on chistmas eve to get a good deal but they also tried to scam me. I spoke to about 5 different dealerships and about 10- 15 sales representatives they all said side moldings are standard with the sports edition (se) but when i went to purchase the car and after about an hour of negoation I was ready to sign but something made me ask if the side-molding were included but just then they say no it is an additional $400.00 then I knew they were a scam. How did I know b/c invoice price for side molding is about $115 to $120 something like that...this it the cost to the dealer and the consumers price is $200.00.
Another tip is if they are going to charge you a document fee tell them to charge this fee as well "document me walking out on you" b/c there is no such thing as a document fee.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Plaza Toyota:
I asked for a quote on a lease/smart buy via edmunds.com. Salesperson replied pretty quickly with a price quote and confirmed that they have the car we want in their warehouse. When we went to the dealership, turned out they didn't have the car - supposedly the salesperson "misunderstood" what car I was looking for. It also turned out their price quote was incorrect - the downpayment didn't include taxes, security deposit etc, even though I asked to confirm what it included over the phone. Again, this "just happened" because of some misunderstanding. The dealer basically didn't even want to bother giving us a price because he didn't have the car, so we were given false information over the phone, had to waste time going to the dealership and got turned down Finally, the salesperson promised a "big sale" that weekend - of course there was no mention of the sale when we actually got to the dealership. Be sure you are very specific if you deal with them over the phone, and still I wouldn't trust what they say over the phone or email.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Plaza Toyota:
So we go to buy a Sienna (with 4 wheel drive)<br>and put down a credit card deposit.<br>On the day of pickup, we notice that our Sienna<br>does not have 4 wheel drive. They attribute<br>this mix-up to a miscommunication. We're<br>pretty upset because our time was wasted<br>traveling to this dealership and call off<br>the deal. We are told that our credit card<br>will be credited with a refund either that <br>Friday or the following one due to their<br>policies. Fine.<br><br>Nearly a month later there is no sign of the <br>credit. When we call them about it, they said<br>they were waiting for us to call them to <br>remind them to credit us. We were incredulous.<br>Along with not carrying out what they promised<br>to do, it was simply a ridiculous notion to <br>expect the customer to serve as a reminder for<br>a basic refund transaction. What legitimate <br>business operates that way?<br><br>These people seemingly do anything <br>to attempt to cheat you out of your money.<br><br>For a far better shopping experience in NYC,<br>try Queensboro Toyota in Queens.<br><br><br><br>

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