Went there to lease a new Ford. I had a pretty good idea of what I wanted, so that part was easy. Dealt with Cheryl and found her to be incredibly personable and helpful. No pressure, very knowledgeable. Patiently answered all my questions. Got me the exact car I wanted, and delivered it on schedule. Spent all the time I needed going over the (numerous!) features of the car. Overall, extremely happy with the experience.

I haven't brought it in for service yet, so I can't comment on the service experience.

Was this review helpful to you?    Yes | No Thank you

No pressure, friendly atmosphere, family owned & operated. Pick up timely, painless - never felt rushed or pressured at any point in the process. Dealership is actually a dog friendly place! Not a game breaker, but instead of leaving our dog in the car while we conducted business, he got to come in and visit with the sales staff. I almost think we got the deal we did because of his little puppy eyes.

Price was a very generous chunk off the sticker.

No quality of work rating, haven't gone for service yet.

Overall, it is a modestly sized operation where the people all made you feel comfortable. No warehouse style dealership where you feel lost.

Was this review helpful to you?    Yes | No Thank you

I made a service appointment with Pleasantville Ford over two weeks before dropping of my work vehicle, 2008 ford Escape. Despite the appointment, it took the service department three days to diagnose the problem, then another few days to 'order parts' for a fairly common repair.
To add insult to injury, The service manager would not provide an invoice for the work to my company so the $2000 bill could be paid by the company. Instead, I got to pay the bill and wait 6 months for reimbursement.
When I picked up the repaired vehicle, I learned that it was used for coffee runs. I found the receipts and creamers in the center console drink holder!

I was unable to complete my job while they held the vehicle for their coffee runs.

Was this review helpful to you?    Yes | No Thank you

Unscrupulous Dealership! Buyer Beware!
I placed a security deposit with Pleasantville Ford, New York, to buy a new car. When I later tried to cancel the purchase and get a refund, as was my right to do so, the dealership started lying and stalling me about all kinds of delays and sad stories. They were actually waiting for the car to be manufactured and delivered, so that I would become liable for it! Now I am taking them to court to get my money back! Don't make the mistake of using them like I did!!!

Was this review helpful to you?    Yes | No Thank you