I had a very poor experience with repairing my 2005 Freestar. I see a theme in these reviews with the quality of work from the service department. I was billed for a computer replacement, but I don't think it was replaced. I had to return with the same symptoms, and that's when the computer was replaced. They said we put in a different one just in case, and charged me an additional $300 to replace a wire from the computer to the transmission. So $1500 later, I was warned by Frank, the service manager, that if there are any more symptoms, it's got to be something else. Well, two days later, same problem. So basically, they got $1500 from me by guessing about the problem. They would have taken more to try to find another problem, but I traded in the Ford for a Honda. I even tried to talk to the general manager, leaving two messages about replacing the van with an Explorer, but didn't get one call back. No more Ford's for this buyer, and certainly not from Pleasantville Ford.
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