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Pollard Pre-Owned
Lubbock, TX
10 Reviews
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10 Reviews of Pollard Pre-Owned
August 27, 2017
Haven't made my 1st payment..already paying for repairs I have not even made my 1st payment, and already have an estimated amount of about $1,000 in repairs. I even bought the extended warranty but of cours I have not even made my 1st payment, and already have an estimated amount of about $1,000 in repairs. I even bought the extended warranty but of course the defect is not covered. I got a 2013 Ford Explorer and the catalayic convertor is out, any mechanic knows that these just don't go out. The funny thing is Pollard Used Car claims all the used cars are "Certified", before sold! So this issue would have been flagged. The customer service at the repair shop sucks and offer no help. All they want is money...Good luck to even try to get a hold of your salesperson and getting help. Mine claimed he was "working" on it to find out he never even called. I have done buy here, pay here dealership and had cars last a lot longer. More
by tanya
Employees Worked With
Chris
Helpful August 01, 2016
Horrible customer Service The vehicle I brought broke down in less then 2 mos and Pollard offered nothing to try to resolve the issue. I have bought several vehicles from Poll The vehicle I brought broke down in less then 2 mos and Pollard offered nothing to try to resolve the issue. I have bought several vehicles from Pollard but never again. More
by Pissedcustomer
Employees Worked With
salesman no longer there, Austin Maynard
May 27, 2016
Great customer service!!! Justin was awesome! We talked about what I was looking for, when he found it he called me up and brought it to me to test drive where I work. Then he Justin was awesome! We talked about what I was looking for, when he found it he called me up and brought it to me to test drive where I work. Then he and Clayton had all of the paperwork drawn up when I went in so all I had to do was sign, SO EASY! I love my Nissan Rogue - the BEST car buying experience I have had yet! More
by VictoryT
Employees Worked With
Justin McAdoo, Clayton Patterson
April 16, 2016
Goodbye Gene Messer ford I have been buying my vehicles from Gene Messer . This last time I went in the salesman or rude the service is bad at Gene Messer Ford and Toyota es I have been buying my vehicles from Gene Messer . This last time I went in the salesman or rude the service is bad at Gene Messer Ford and Toyota especially the Toyota I was told to give Pollard a try Pollard took care of me 100% and I will be by my vehicles from them from now on and so will my son. More
by Stsn
Employees Worked With
Justin McAdoo, Clayton Patterson
April 10, 2016
Had a great experience! Justin was absolutely amazing. (He was also very handsome). He was extremely helpful and found the best options for me so that I could drive my dream Justin was absolutely amazing. (He was also very handsome). He was extremely helpful and found the best options for me so that I could drive my dream car off the lot. I love how friendly the staff was and I felt comfortable Buying my first car. I would definitely recommend him to my friends. Thanks again. More
by lananaxxx
Employees Worked With
Justin McAdoo, Clayton Patterson
April 09, 2016
simple Different family members and I had bought from Pollard before. Called salesman, let him know what I'm looking for and when I arrived at dealership he Different family members and I had bought from Pollard before. Called salesman, let him know what I'm looking for and when I arrived at dealership he had 4 different vehicle ready to show. Salesman not pushy and give time to make mine. More
by Lynn Hudson
Employees Worked With
Michael Armani
April 05, 2016
Awesome job ,thanks tevin Got the new car and it needed a oil change, they changed it, but back tire had 3 nails in it, like really, now have to pay like 70 for a tire It's Got the new car and it needed a oil change, they changed it, but back tire had 3 nails in it, like really, now have to pay like 70 for a tire It's all good though I got the tire fixed and it only cost 7.50 So sorry I was mad cause I was gonna have to pay like 70 for a new tire Tevin Holmes an clayton were awesome and nice Tevin helped me get a car and I appreciate that But sorry for the last review I was pissed cause of the tire More
by Carguy1996
Employees Worked With
Tevin Holmes, Clayton Patterson
April 05, 2016
Friendly, honest, affordable..Go here Justin was awesome. Really sweet and actually honest with me (and cute). we looked at several dealerships and this was by far the friendliness and bes Justin was awesome. Really sweet and actually honest with me (and cute). we looked at several dealerships and this was by far the friendliness and best service. More
by Sarah1357
Employees Worked With
Justin McAdoo, Clayton Patterson
April 02, 2016
Thanks!!!! Very helpful and worked with me on my trade in for a better vehicle for me and my family!!!! Thank you for your help! I love my new car and feel much Very helpful and worked with me on my trade in for a better vehicle for me and my family!!!! Thank you for your help! I love my new car and feel much safer traveling! More
by Shonna
Employees Worked With
Justin McAdoo
March 30, 2016
We were very happy with how well we were taken care of. Tyson did an amazing job finding the perfect car for us. We are very happy with our purchase and will be back again, thank you! Tyson did an amazing job finding the perfect car for us. We are very happy with our purchase and will be back again, thank you! More
by selnick
Employees Worked With
Tyson Shirey
