Porsche At Silver Star Motor

Reason for Visit: Service

I recommend this dealer: No

My Review of Porsche At Silver Star Motor:
The service manager is extremely friendly and good-natured. However, the place looks kind of disorganized. They kept my car for four days for less than four hours of work. During that time, I had a crappy Chevy Malibu as a loaner. I guess the Cayennes are reserved for the customers who buy more expensive cars. When I picked up my car, the place was a zoo, with people running all over the place and customers waiting around in various locations. I've been waiting more than five weeks for them to call me about an ordered part that has to be replaced under warranty. This was not a great experience. I didn't buy at this dealership because the salesman kept me waiting for almost an hour for a test drive appointment I made a week in advance. I took my business and checkbook elsewhere. I'll probably do the same with the service dept.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Porsche At Silver Star Motor:
Every time I brought my car in for a particular problem it was never fixed (yes, they would change the oil, but what about the seat insert that always is falling out, or the steering column that is loose and makes a knocking sound, etc.). Usually I had to bring the car in two or more times to get a problem solved.

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