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Porsche of Stratham
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Porsche of Stratham
58 Portsmouth Avenue
Stratham, New Hampshire 03885
(888) 538-2850
Manufacturers: Porsche, Service or Auto Body
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Twenty-Four Month Rating:
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1 Reviews
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2004 Porsche Cayenne in 59404
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bubba_spice
6/24/2009 8:34:53 AM
Overall Rating: 1
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Reason for Visit:
Sales (Used)
I recommend this dealer:
No
My Review of Porsche of Stratham:
I recently signed a P&S to buy a used Cayman with a Porsche Assured 100K mile 6 year warranty that would cover all mechanical parts including some after market parts installed by the dealer. When I went to collect the car with a bank check for $40K the finance person, Jared x110 and salesman Harry Robinson, told me that the Porsche Assured 100K mile warranty was being replaced with a Fidelity third party extended warranty. Jared told me how he felt this third party warranty was better than the Porsche warranty but I disagreed as that is not what was sold to me on the P&S. The most insulting part was when Jared told me they actually knew about this issue the day before but management decided to wait until I came in to tell me they would not honor their original agreement. Having know sooner would have saved me lots of grief and extra work to cancel my car loan and stop the insurance. The only option they offered me was to deceive the Porsche Technician by replacing some after market springs to certify the car then re-installing the after market ones later. They could not tell what happens when I go to a dealership for warranty work. At this point I lost total trust in anyone there and decided to leave. I still do not understand what happened and am shocked that a Porsche Audi dealership could do business like " Bob's discount used car lot." I am writing a formal letter to Porsche and am happy to talk to anyone about this issue as it is true.
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Response from:
Porsche of Stratham
Added: 6/24/2009 5:24:43 PM
We had agreed to sell Mr. Naples a new Porsche left over 2007 Cayman certified, discounted $24,000 off sticker price including an additional $6,000 worth of Champion accessories on it which, due to a recently modified guideline which we were not aware of until halfway through the certification process, prevented the car from qualifying for Porsche Certification. We offered Mr. Naples two options: replace the high performance accessories with factory accessories and Porsche certify the car or leave the accessories and provide a compatible Fidelity warranty, which happens to be higher priced than the Porsche warranty both at no additional cost. Neither of these solutions were acceptable to Mr. Naples. We regret not informing Mr. Naples earlier of our findings. Obviously, it is our goal to earn a customer rather than lose one. We regret not being able to arrive at a solution.
At Porsche Stratham our goal is to satisfy ever client however like in every business operating today there are occasional issues that arise. It is my belief that a true test of an organizations merit can be measured by how an “issue” is handled and the solutions that are offered. My hope is that this explanation will set the record straight.
Sean VanPraet
General Manager