Port Jeff Chrysler

Reason for Visit: Service

I recommend this dealer: No

My Review of Port Jeff Chrysler:
STAY AWAY!. They are extremely unprofessional. They will promise the world to make the sale, then when you drive off the lot, all bets are off!. My husband bought a truck from this location and before the purchase he explained he had a snow plow on his old truck and what would it take to put it on the new truck. The sales man had my husband wait while he went to the parts/service department, to inquire a price amount to remove the plow from the old truck and install on the new truck. He came back and said $350.00. It was even written on the bill of sale, in the handwriting of the salesman. Now that its time to get the work done, the service department is saying that we have to spend over $1000 on a bracket for the plow plus the $350. Shouldnt they have known this, being that they are "master technicians", when originally asked. When we voiced our disappointment to the owner of the place, (Peter). He was abrupt and rude and careless. His only words were "how were we supposed to know"??? Not the first time this place has used these words....

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Reason for Visit: Service

I recommend this dealer: No

My Review of Port Jeff Chrysler:
Easily the worst experience I have ever had with any automotive entity ever. They performed a service that never worked and responded to a dispute over the bill like a couple of mobsters. I won't even let them near the car again, as I expect it to come back with some mysterious neew problem. Between their dishonesty and their incompetance the odds of getting your car back in better shape than you gave it to them are slim.

Consider this an expensive lesson learned.

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