Portland Volvo Portland Saab

Portland Volvo Portland Saab
9 US Route 1
Scarborough, Maine 04074
(207) 883-5568

Manufacturer: Volvo


Most Reviewed Employees
Ralph D'Angelo Ralph D'Angelo
Sale Consultant
Carrington Smart Carrington Smart
Sales Consultant
Halie Lyons Halie Lyons
Sales Consultant
David Arel David Arel
Service Writer
Bryan Woodworth Bryan Woodworth
Service Writer
Jason Shaw Jason Shaw
Business Manager
Joe Costa Joe Costa
Sales Consultant
Ken Tubbs Ken Tubbs
Sales & Leasing Consultant
Gary Merrill Gary Merrill
Service Writer
Danny Swinburne Danny Swinburne
Internet Sales Manager
Need a New Car?

Dealership Amenities
Free Loaner Service
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free Drinks
Free WiFi
Parts Store
Shuttle Service
Pet Friendly

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
114 Reviews
Portland Volvo Portland Saab

Overall Score: 5 Star Rating4.8



About Portland Volvo Portland Saab
Certified: Portland Volvo Portland Saab
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Portland Volvo Portland Saab has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Portland Volvo Portland Saab
Serving Southern Maine for over 30 years, Portland Volvo Portland Saab has built an excellent reputation for high levels of service and customer satisfaction. Several of our sales staff have been with us for up to 20 years and our service technicians for over 25 years. We're easy to find, located at 9 US Route 1 on the South Portland / Scarborough town line. We provide new and pre-owned sales, service, parts and financing for Volvos & Saabs. We also have a diverse selection of European, Japanese and Domestic automobiles. From Camden to Kittery, Brunswick to Bangor and all points in between, Portland Volvo & Portalnd Saab is where Maine comes to buy a Volvo or Saab. Awarded Platinum Level for Volvo Service Satisfaction for 2007!


Britnide
4/22/2012 11:01:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Matt DiBiase, Dave Cleveland

My Review of Portland Volvo Portland Saab:
Exceptional Service Department!! Although I did not purchase my Saab at Portland Saab/Volvo, I sought them out when I was not getting satisfactory service from where I purchased my car. They went above and beyond assisting me through a major, very challenging warranty claim to successfully repair my car. Sales & Service are equally important and They have gained a new customer when time for my families future car purchases! Thanks All!

D. Jackson

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Rhclement
4/3/2012 10:26:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Costa

My Review of Portland Volvo Portland Saab:
My family and I recently moved to the area, I scheduled an appointment with the service department to replace a blown headlight for my S60. Thought I would kill some time and walk the lot. I had no intention to buy, just checking the new models out for fun. For about a year or so my husband and I would casually look at vehicles that we would love to have ,never actually even stopping by car lots, just if we passed one or noticed it parked somewhere we would comment to each other. ......I had found the perfect vehicle, and at a great price! I walked back inside and asked the lovely receptionist if I could test drive it. She then introduced me to Joe Costa to further assist me. Joe was wonderful, answered all of my questions and showed me all the cool options and how to work them. He wasn't obnoxious about it or over selling the car, or using any Stupid sales techniques that we've all heard and feel pressure from. Such a genuine person and very comfortable to be around.. My husband was very impressed with how tentative he was with us and felt whatever our concerns, questions, or requests we had that joe would put our mind at ease, was honest and knowledgable and would go the extra mile to satisfy us!! Thank You Joe, it was a great, fun, and a seamless experience... Very, very Happy!!

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md04103
10/14/2011 6:11:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ralph D'Angelo

My Review of Portland Volvo Portland Saab:
Ralph was great to work with! I immediately felt at ease, never pressured or pushed into a decision. He gave me the information I needed regarding the cars on the lot that I was interested in and then let me take my time to look around. I went to the dealership to just look around and ended up falling in love with a Volvo S60. Ralph guided me through the process, answering every question I had. I felt like I was his most important customer, he really makes you feel like your business matters! He followed up with an email after I met him and returned any voicemail I left him promptly. I will reccomend Portland Volvo and Ralph D'Angelo to my friends and family - they really make getting a new vehicle easy and stress-free.

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Response from: Portland Volvo Portland Saab
Added: 10/15/2011 9:54:16 AM
Mia - You were a pleasure to deal with. Enjoy that S60 and don't hesitate to contact me with any questions. Thanks again, Ralph.

npratt
9/10/2011 5:14:00 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Ralph D'Angelo

My Review of Portland Volvo Portland Saab:
Leased an '09 S80 3 years ago. Wanted to trade in on new XC60. Promised price/trade in info within a day - a week later I had to call back because hadn't heard anything. Even then, I was given inaccurate info about bank buyout options, and then later when I spoke with the sales manager, I was provided lease info on new S80, not XC60 as requested. Is the economy that good that you can blow off good customers who have previously purchased $43K vehicles from you?? Reputaion and word of mouth in this community are currency. Good luck!

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Response from: Portland Volvo Portland Saab
Added: 10/15/2011 10:11:06 AM
Mr. Pratt,
There is no excuse or apology that can make up for this unfortunate instance. We immediately took corrective actions to avoid this happening in the future. Our reputation, both online and in the community is of the utmost importance to us. We reached out to you to see if we could come to some sort of resolve and unfortunately we were unable to connect. We hope your next buying experience is a positive one. -Tom Niejadlik

sarrie22
7/31/2011 12:59:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ralph D'Angelo, Jason Shaw

My Review of Portland Volvo Portland Saab:
Ralph was great to work with. He was very patient with me as I was back several times to test drive different models. I finally fell in love with a 2007 XC. The transaction was quick and painless. Ralph got me to a payment I was comfortable with and a trade-in price that was fair. Ralph was also great about following up with me but not in a intrusive way, like other salesmen at different dealers I experienced. I had been servicing my 2000 XC with Portland Volvo for years and am pleased I was able to purchase from them too. Thanks Ralph, I love, love, love my car. (And thanks to Jason in Finance too for being so pleasant and finding me a great rate.) Cheers! - Sarah L.

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llevesque
7/14/2011 11:41:42 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carrington Smart

My Review of Portland Volvo Portland Saab:
Excellent service and attentive to our needs. Dealt with other dealerships and the customer service does not compare. Carrington Smart was extremly professional and curtious.

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pinkedo
7/14/2011 10:34:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carrington Smart

My Review of Portland Volvo Portland Saab:
I'm very pleased with my choice to purchase the 2012 Volvo S60. It's a beautiful car and fun to drive. This is my first Volvo and I'm glad I went with Portland Volvo. My sales consultant Cary Smart was very pleasant to work with from start to finish. I was impressed with his knowledge about the Volvo S60 as he explained all the features this car has to offer. This helped in my decision to purchase this vehicle. I appreciated his patience and the time he took while helping me order my car the way I wanted it. I couldn't be more satisfied with the service I got from Cary and the friendly staff at Portland Volvo. I recommend doing business with Cary to my family and friends.
Thank you,
Jackie

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skimdog44
4/26/2011 2:11:52 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Halie Lyons

My Review of Portland Volvo Portland Saab:
Very good experience buying a new car. My last experience 6 years ago I remember being haggled down for hours to get what what I wanted for price. Halie spoke with us and then after speaking with the manager one time only he came over and spoke with us no hassles or "twilight zone like" time delays. Everyone is genuinely friendly and you could tell they liked being there. At other places while shopping around I could feel and observe the tenseness. This place is the right choice.

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parboomer
4/19/2011 10:05:07 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Halie Lyons

My Review of Portland Volvo Portland Saab:
I was a tad disappointed in the trade in value assessed to the Honda Accord, but realize it has some age. The price on the Volvo was very fair as well as the trade in value on the Saab.

Concerning Halie: she was excellent. Her manner is friendly and professional. She is clearly "the new kid on the block"; and when she did not know the answer to a question she deferred to someone who could provide the correct answer. The entire staff willing helped with the sale. That gave my husband and me confidence that we were in good hands.

The vehicle itself is marvelous. I have begun to learn the Navigator; parallel parked it and have put it in the garage. Having said that (an expression I feel is overused these days) it is much bigger than I realized. I hope I get used to the BIG factor.

Sincerely,
Priscilla Boomer

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dutileco
3/20/2011 5:46:12 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Boroyan

My Review of Portland Volvo Portland Saab:
My salesman was friendly informative and overall the best car salesman I have ever had. The manager that had to do the final paperwork, took 1.5 hours to see me to complete paperwork when I went to pick up the car. I understand he was busy, but it took the fun out of buying my new car.

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Response from: Portland Volvo Portland Saab
Added: 3/22/2011 10:48:03 AM
Colleen,
We apologize for the slow delivery on Saturday. We respect your time so please understand that this was not our intention. Saturday is our busiest day of the week and the process can get slowed down. We will work to make sure something like this does not happen again. Thanks again for your business. Enjoy your new XC60. -Tom Niejadlik

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