My Review Of Power Ford Lincoln Tustin :
We had recently purchased a new travel trailer and were looking to upgrade our tow vehicle. After about a week of obligatory on-line research, it came down to a Ford F150 with the best combination of the towing capacity, proper mirrors, and creature comforts for the money. We placed a query on CarsDirect.com for a quote late afternoon on a Friday. Terry Mohamadi (Internet Sales Manager at Power Ford of Tustin) was the first to reply, and did so within an hour of my query.
After several internet exchanges of information, we decided to meet with Terry. He spent a great deal of time with us and answered all of our questions regarding option packages, availability, and pricing, and provided revised quotes each time our “desirements” changed. If Terry didn’t know the answer to our question, he said as much, and then went about finding someone who did. His communication was excellent throughout and made the process seem effortless. Terry’s offer to let us do a “test tow” of our trailer was unsolicited, unprecedented in my experience, and a big driver in our final decision to purchase from Power Ford. We felt as if we were more “family” then customer.
We had a similarly pleasant experience in the finance department with Bill MacDonald, who very clearly walked us through the mountain of paperwork that comes with the purchase of any new vehicle. He described extended warranties and “protection packages”, and did not pressure us in any way to purchase them. His candor was much appreciated.
We were then introduced to Bill Lyman in the service department. Bill broke away from the mound of paperwork he was perusing to tell us about the service department and the level of service we should expect to receive. Again, Bill made us feel “a part of the family.” Once we actually have service experience we’ll update this review.
Bottom line...we would highly recommend Terry, Bill M., Bill L., and Power Ford of Tustin to anyone in the market for a new car or truck.
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