Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Neil Murray
My Review of Preston Ford Lincoln Mercury:
I had just experienced the worst New Year's Eve weekend of my life. My vehicle of over 11 years had quit on me, just short of 202,000 miles when my husband and I were on our way to our weekend "get-away". I ended up with a rental from a dealer in that area who was not very cooperative or helpful. They only would offer assistance if I bought from them, and their selection was extremely limited. When we came home to Smyrna, DE, my husband said to go online and look at Preston Ford in Maryland. He had purchased a work van from there in 1995 and was pleased. While he was on the phone talking to various dealers who advertised in the newspaper, I looked at the online from Preston, typed in my information, and was immediately called by Mr. Murray. He was extremely polite, helpful, courteous - I couldn't have asked for anyone to be more helpful. He answered all of my questions completely, gave me all the time I needed and let me know that they would be open on Sunday. He said he would move the vehicle that I had chosen to a spot that would "save" it for me. We got there early, and were greeted by several people as soon as we got out of my husband's van, and one man, I forgot his name, was aware of me and which vehicle I had chosen. He let us go ahead and look over the vehicle and test drive it before Mr. Murry even got there. He, too, was very pleasant and helpful - never pushy or rushing me at all, which was something I had experience in other purchases. When Mr. Murray arrived, he took over and completed the paperwork for me in a very efficient manner. We were pleased with his congenial manner and how he made us feel at ease with his questions, and he had the financial officer check over things and we were quickly approved. We had a nice chuckle over the "Another satisfied customer" announcement. He took us back to the other person who completed the rest of the paperwork, quickly and efficiently, making us feel at ease there as well. We received the copies, the keys, and our stuffed frog, got out temporary tag, and we were home in time to watch the Eagles lose to the Cowboys! Mr. Murray has already called to check and see how I am enjoying the vehicle and to see if I have any questions. He assured me that he is only a phone call or an email away and that he will keep in touch. I have never received such good service. Preston Ford is exemplary in their service and are to be commended!
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