Preston Ford Lincoln Mercury

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Service Dept.

My Review of Preston Ford Lincoln Mercury:
Great customer service! After I found out that I needed some brake work done and shared with them my personal situation they offered me a great discount. YIt is great to know that not only is your vehicle cared for but also you as a person. Thanks for being there! You have a great group working in the customer service dept.!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Wilson, Owner, Charles Flowers

My Review of Preston Ford Lincoln Mercury:
Dave Wilson and his staff went out of their way to find me the EXACT Ford F-150 Platinum vehicle I wanted. I came and test drove several vehicles, but I wanted a top of the line, fully-loaded, specific color exterior and interior Platinum version. Dave and his team pulled out all the stops with salesman Charles Flowers working to find me the vehicle I wanted. The first one they found was in Maryland, but it was a delaer-demonstrator. When I expressed hesitation at getting a 'demo,' the folks at Preston Ford said no problem, and within 24 hours found me a brand new vehicle equipped EXACTLY they way I wanted. I love my new truck, and couldn't be happier.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Neil Murray

My Review of Preston Ford Lincoln Mercury:
I had just experienced the worst New Year's Eve weekend of my life. My vehicle of over 11 years had quit on me, just short of 202,000 miles when my husband and I were on our way to our weekend "get-away". I ended up with a rental from a dealer in that area who was not very cooperative or helpful. They only would offer assistance if I bought from them, and their selection was extremely limited. When we came home to Smyrna, DE, my husband said to go online and look at Preston Ford in Maryland. He had purchased a work van from there in 1995 and was pleased. While he was on the phone talking to various dealers who advertised in the newspaper, I looked at the online from Preston, typed in my information, and was immediately called by Mr. Murray. He was extremely polite, helpful, courteous - I couldn't have asked for anyone to be more helpful. He answered all of my questions completely, gave me all the time I needed and let me know that they would be open on Sunday. He said he would move the vehicle that I had chosen to a spot that would "save" it for me. We got there early, and were greeted by several people as soon as we got out of my husband's van, and one man, I forgot his name, was aware of me and which vehicle I had chosen. He let us go ahead and look over the vehicle and test drive it before Mr. Murry even got there. He, too, was very pleasant and helpful - never pushy or rushing me at all, which was something I had experience in other purchases. When Mr. Murray arrived, he took over and completed the paperwork for me in a very efficient manner. We were pleased with his congenial manner and how he made us feel at ease with his questions, and he had the financial officer check over things and we were quickly approved. We had a nice chuckle over the "Another satisfied customer" announcement. He took us back to the other person who completed the rest of the paperwork, quickly and efficiently, making us feel at ease there as well. We received the copies, the keys, and our stuffed frog, got out temporary tag, and we were home in time to watch the Eagles lose to the Cowboys! Mr. Murray has already called to check and see how I am enjoying the vehicle and to see if I have any questions. He assured me that he is only a phone call or an email away and that he will keep in touch. I have never received such good service. Preston Ford is exemplary in their service and are to be commended!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Neil Murray

My Review of Preston Ford Lincoln Mercury:
This was the most painless new car automobile purchase I've ever experienced. And, I've purchased a goodly number of new cars over the last 45 years. My sister bought a new Lincoln MKS last year and I thought it was a good looking, nicely appointed car as soon as I saw it. When it was time to get a new car we started shopping on the internet. Preston had the largest selection of any Lincoln dealership within fifty miles of our home, in spite of their rural location. I requested a quote through the internet on a particular vehicle in their inventory. Neil Murray responded promptly with a price that was very attractive relative to figures I obtained from Edmunds.com. We set a date to see the car. It was just as we expected. Neil was knowledgeable about the product, courteous, and Eastern Shore friendly. There was no shenanigans with the pricing and we closed the deal on the spot. Neil delivered the car to our house the next morning. The free Preston For Life follow-on maintenance program looks very attractive and we have every expectation that our experience with Preston will be a long and satisfying relationship.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Les Shirey

My Review of Preston Ford Lincoln Mercury:
My wifes car went up on a Sunday morning. We previously bought a Trailblazer from the used car department and 80k miles later it has only needed tires. We had very little credit history (including a debt consolidation ). Needless to say that we thought we were done for. We didn't think we could get a car and with my wife working two jobs and myself working 55+ hrs/ week....WE HAD TO HAVE A VEHICLE! My Uncle said to ask for Les Shirey (he has dealt with Les and Preston for years. And lives 90 minutes away!) At first I was not too fond of Les because he was a Steelers fan. Three hours later Les had us in brand new 2010 Ford Fusion! He gave us the best deal possible for a broken down car, worked with us all the way to put us in something we could afford and took it to the highest level of service. We just knew that with us just starting out we could only get a high mileage car that wasn't desirable. Les DID NOT talk us into something that was not necessary. He worked so hard with financing, trade-in and vehicle selection and got us SO MUCH MORE than we dreamed of. My wife absolutely loves the car. I just remember Les saying.... " Just let me show you what I can do for you two within your budget." This is more than Motor Trends "Car of the Year" he put us in.... We needed this vehicle for our lives (work, families etc). He got us on the road again. Not only that, but in a brand new, loaded, gorgeous, safe and dependable car. My wife absolutely loves the car. Les Shirey and the amazing staff at Preston Auto were nothing short of Saviors for us during the tough Holiday Seasons. Thanks Again!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Neil Murray

My Review of Preston Ford Lincoln Mercury:
My wife and I went to Preston Ford to buy a used car for our growing family. We had done considerable research in the car market before setting foot onto their lot, and, frankly, I was skeptical about shopping at a dealer. I simply didn't think they could come close to the prices I was seeing on the internet.

When we arrived, we met Niel (I actually spoke to him first), and I am glad we did. His advice guided us toward the perfect car for our family (a Ford Freestyle), and he was consistently warm, kind and professional. I tend to ask a lot of questions, and what impressed me most was that Neil had the courage to respond honestly and to tell me when he didn't know the answer. Over the next several days, I continued to research Ford Freestyles in a variety of places, and Neil continued to answer my questions patiently, whenever I called, and to look up the answers and get back to me when he needed to.

Ultimately, Neil offered us a better deal than I had seen anywhere else, on a car with more options than we had hoped for. He is a warm-hearted professional, and a man of integrity, and I will happily return to him for our next car search. Thank you, Neil!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick M

My Review of Preston Ford Lincoln Mercury:
The salesman we worked with was by far the best I have ever had the pleasure of working with the knowledge and professionalism the was shown to us was superior to all other dealerships we worked with. The staff at preston ford was so helpful in the manufactures by back of our ranger and finding us a car that worked for our budget. This dealership and its staff live up to the motto PRESTON FOR LIFE as far as I am concerned the have our whole families business as long as they are selling cars

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Earl Wilson

My Review of Preston Ford Lincoln Mercury:
The day I went looking for a new car I was nervous and excited at the same time. My father has been going to Preston AutoPlex and dealing with Earl Wilson for several years. It was the last day for the Clunker Program, so we headed over to see Earl. I was looking for a car that had good gas mileage with the way the economy is going. Earl was very personable, detail-oriented and pleasant to work with. I feel in love with the Ford Fusion, it had everything I wanted. I had a great experience and would recommend to anyone if they are looking for a new or used vehicle to see Earl Wilson at Preston AutoPlex.


Sincerely;

Cindy Macey

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: LES SHIREY

My Review of Preston Ford Lincoln Mercury:
first of all, i would like to thank every body preston ford, for all their help while purchasing our new car, the experience was the most pleasant i have had in buying a new automobile, our salesman [LES SHIREY]was very friendly, helpfull and courtious, as were all the staff at preston ford, this is our second purchase from preston ford and it was even better than the first, and i have allways had a very good experience with the service dept as well, in my opinion, other dealers would be well advised to send their people to preston ford to learn how to treat a customer, if you are thinking of buying a new vehicle go to preston ford in hurlock md and ask for LES SHIREY, you will be treated like family, again thanks LES for an outstanding job, mick and margaret iseman, tilghman md.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dana Elliott

My Review of Preston Ford Lincoln Mercury:
Very professional and courteous staff in the service department (and sales, too!). They were able to diagnose and fix my vehicle very quickly. Everyone greeted me and acknowledged that I was there. They all showed a willingness to help. I felt as if they really appreciated my business. Overall great dealership!

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