Prime Acura North

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Rydin- Dave(1 of the sales manager)

My Review of Prime Acura North:
My husdand I stopped by Prime Aura North, JUST to test drive (OUR VEHICLE) and met John, who was very informitive, exstremely helpful, and VERY personable! We were just testing suvs, and tryed out the new 2010 RDX we were so impressed,we purchased it!We are still talking about the EASE of the experience, truely it was a first for me!!! NO hiddens fees, no hard sales, it was truely amazing, infact I have told EVERYONE I know, because it was so easy!!!! Meeting Dave, one of the sales managers was just as easy and pleasant. We would HIGHLY recommend the Dealship and John! I am thrilled with my RDX and look forward to driving it, We will be back!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Weeks

My Review of Prime Acura North:
We visited Prime Acura to take a look at a used vehicle and then ended up deciding to test drive a 2010 Acura TSX. We loved it and decided to lease. Our salesperson, Adam Weeks, could not have been more helpful and attentive. Adam is the reason that we chose to purchase the vehicle from Prime Acura - his wonderful, down to earth, non-pushy attitude was so refreshing. We shopped around at other dealers and decided to come back to deal only with Adam as he continuously worked to get us the numbers we wanted. Prime Acura should feel lucky to have such a great salesperson on staff. And when our lease is up with the TSX and if Adam is still working with Prime...we will definately return.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Rydin David Hazlett

My Review of Prime Acura North:
My experience of buying a new Acura TL at Prime Acura North was tremendous! John Rydin could not have been more helpful or nice. He was extremely knowledgable about the car. He followed up with me after each visit and was just fantastic! I felt comfortable the whole time (each visit) I was at Prime Acura North. Two thumbs up for John Rydin and Prime Acura North!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Cavan Pahlavan

My Review of Prime Acura North:
I have been dealing with Prime Acura and Cavan Pahlavan in specific since Feb 2009 (I am writing this on July 29th 2009). I initially saw an Acura RL which I really liked but was slightly out of my budget.

Cavan worked with me and kept me in mind over the coming months notifying me once or twice about some RLs that had come in. It was the right mix of "keeping in touch" and "not being annoying".

Finally, and recently, there was another car I liked in my price range. I worked with Cavan to get the best deal possible. I wanted some additional accessories installed on the car and gave him a reasonably firm price on what I would pay for the car. Cavan worked with me and I ended up getting my asking price plus $250 due to all the accessories I had installed.

All in all, there was never any pushiness or smarmy salesmanship once during this process. It was matter of fact and to the point. In short, no games.

The dealership does try to upsell you on maintenance plans and maintenance packages after you agree on selling price (using their business manager to facilitate these upsells). There is a decent reason for the upsell as Prime will extend the Certified Warranty of the car IF you have them do all the maintenance of the vehicle (governed by the Maintenance Indicator Light). It's unlimited at that point assuming you don't miss ANY services. Basically you have to bring the car in every 5000 miles for something. All in all, I appreciated the offer but declined on all of them.

My wife likes the MDX's and will make our first stop to Cavan at Prime Acura North when it comes time to buy. I also made a gentlemen's handshake with Cavan that if I won the PowerBall, I'd buy a new RL at MSRP :>)

One more thing. I dealt with Cavan mostly over email for this transaction which makes life SO MUCH EASIER. It was never a problem and you don't get any of those cheesey boilerplate responses....just a standard response like you'd get from a friend. I hope this helps anyone choosing between dealerships.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Weeks

My Review of Prime Acura North:
Adam Weeks is THE MAN!! We all should bow to this man and not a bad singer either. He was extremely helpfull as well as entertaining! He has remained in contact with me and often asks if I am happy with my vehical and services provided. Great guy, easy to get along with and all business when he needs something to get something done for you.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Rydin

My Review of Prime Acura North:
My wife and I did our research online and then contacted a few dealers in the area. They all were a pleasure to deal with and were priced competitively. We ultimately decided on this dealership and working with John because they had everything we wanted, the best price, closest to our house, and were able to get the exact MDX that we wanted.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Ahern(Sales), Tom Farnham(Manager)

My Review of Prime Acura North:
I Just recently purchased a 2001 Audi allroad from them used. Very Low Mileage, Mint condition. Even the window sticker price was lower than any comparable ones on auto websites. After the test drive(Sunday Afternoon) ,and easily coming to an agreement on a price, the car went thru shop, was detailed and ready for next day delivery. They even offered to deliver it to my house,at least 20 miles away. The financing was done there thru a credit union I use, and the gas tank was filled up to the rim.
The are very personable, and easy to deal with. I recommend them to all my friends, and am currently looking to buy a VW with Jim right now for the Wife. This is not the first time I have bought a car here , will not be the last. I average 9-13 months with a car, before the fever kicks in for something different..(Its a guy thing). I am on their website constantly, with all the dealerships they have, your gonna find what your looking for, and you can get the car you want delivered to the dealership you want.. So I can use the same salesman in North Hampton to sell me a car from the Maine/Mass Stores.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Rydin

My Review of Prime Acura North:
My experience at Prime was very positive. Friendly and professional. I would recommend this dealership. Thank again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Weeks, Tom Farnham, Brian Unger

My Review of Prime Acura North:
I have to say that working with Adam Weeks was a pleasure from the get go. His friendly, humorous personality along with his knowledge of the Acura brand and the business of car sales, made the experience altogether enjoyable and a lot less stressful than it could have been when dropping $$$ for a new car.

I also want to mention Brian Unger and Tom Farnham who helped make it happen. I don't know what wheels they turned to get me financed and on my way, but on my end, it felt effortless, so thank you Tom and Brian.

This is a good team over at Prime. It puts a hole in the stereotypical model of car sales, because they are relaxed and helpful and at no time do you feel any pressure one way or another.

Overall great service and I recommend them very highly. They'll have my lifelong business !

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Weeks; Tom - sales maanger

My Review of Prime Acura North:
This was the first time that I used the internet to purchase a new vehicle. I solicited online proposals for an Acura MDX from several dealers. Adam Weeks of Prime Acura North was the frist to respond to my inquiry both by phone and by e-mail. Adam's initial quote was lower than any other's that I received. When I approached other dealers about matching the price that I received from Adam and Prime Acura, none could come close.

Not only did I receive a great price on a great vehicle , I received genuine customer service throughout the process. In my dealings with Adam I never felt pressured and I felt that I was being dealt with fairly and honestly. Adam was prompt in returning my calls and was more than accommodating in arranging to meet with me at the dealership. Adam had even arranged to meet on his day off just to accomodate my schedule. That is putting the customer first!

My interactions with Tom were the same as with Adam; comfortable, fair and honest. I don't think the same can be said for too many other car sales managers.

I highly recommend doing business with Adam Weeks and Prime Acura North. They're doing business the right way for today's world.

Dan Bergeron

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