My Review Of Prime Acura North:
July 15, 2010 I purchased my Acura TL (certified pre-owned), VIN# 19UUA65506A006861 for $22,990. It was sold to me in bad condition that would not qualify as a certified pre-owned vehicle. Shifting was supposed to be fixed and the car had bent rims. I brought the car down on October 28, 2010. Had oil change and tire rotation done. I got home from the dealership, noticed the tires weren’t rotated. I called the service manager. She said the tires weren’t rotated because back rims were bent, and I would have to buy new rims. I was furious that they charged me for the tire rotation. She found out rims were previously marked with X’s, bent really badly. They did rotate the tires, but then put them back because of the vibration. This is bad business, it is highly illegal!!! I brought car down on December 10, 2010 to get rims put on and have them check hard shift between 2nd and 3rd gear. They put 33 miles on my car which is quite excessive! Somebody took my car for a joyride, I was not very pleased. I had transmission serviced on February 6, 2012. They had to tear into the transmission to fix hard shift problem. I picked up car on the February 9, 2012. On my way home I stopped to look over my vehicle, there was a crack in the front bumper that was never there before. There was mud caked on my car like somebody had gone mud running. The car would not shift well into 1st gear. I had people beeping at me waiting for me to go at the green lights, but I couldn’t because the car wouldn’t shift into 1st gear. I had enough at this point. I was not going to bring the car back so they could tear into the transmission a second time to fix the problem. I didn’t want this car anymore. I drove down to the dealership in a snow storm which took six hours roundtrip and I met with the general manager for 2 hours. He offered me $14,500 to buy back the vehicle, which was completely unacceptable. I told him my only option was to get an attorney. Finally, he mentioned how there was a Prime dealership in Saco, ME, if I found a vehicle there I liked, I could trade in my Acura for closer to the amount that I paid for the Acura TL. I told him that was an option depending on the car. First, I was interested in a 2009 Honda Accord which he checked into and when he got back to me he said it had been sold. He told me about a car he had that I might be interested in. I clearly told him I was not interested in that car and even sent an email saying how I wasn’t interested in it, but how I was interested in another car. The general manager had his sales manager set up the car for me to test drive and have it delivered to Saco. On Saturday, March 24, 2012, I drove down to Saco to test drive the vehicle I was interested in (stock# H2552). I drove 90 minutes down to Saco and they brought me the vehicle I wasn’t interested in; the car that the general manager tried to get me to test drive initially. I was furious!!! I test drove the car anyway; it was the worst car I had ever taken for a test drive. It was in terrible shape, the breaks were squeaking, the wheels vibrated, it was awful! I contacted the sales manager and he apologized, then said he would get the Honda Accord I wanted (stock# H2552) to the Saco dealership in a few days. He contacted me on Monday, March 26, 2012, saying that the car was sold on Sunday, March 25, 2012. That was about all I could handle! Instead of bringing me the car I was interested in, they sold it the day after I went down to check it out. They were just disrespecting me and trying to screw me over. I have never come across anything quite like what I have been through with the bad business and service I have received from the Acura dealership in North Hampton, NH. I wrote to Acura headquarters explaining all of this in full detail even with attachments which showed all the evidence (I have attachments if anyone would like to see them) and they have done nothing for me. I am in the process of getting an attorney to take care of this. Do not buy a car from Prime Acura in Hampton, NH. I would stick with Infiniti or Lexus. Acura does a poor job with making sure their customers are satisfied. Very very very poor service from Acura. If anyone currently drives an Acura I would make sure the dealership actually does the work they were supposed to do. I hope nobody has do deal with what I went through. We will see how everything goes in court.
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