My Review Of Prime Auto Group:
I HAD TO CALL ARLINGTON COUNTY POLICE!!!! IN DESPERATE ANGER, A.J. THREATENED TO CALL IN THE CAR I WAS HAVING INSPECTED STOLEN!! NO INTEGRITY, NO SHAME, NO ABILITY TO FORECAST WHAT IT WILL BE LIKE TO UNTANGLE THE WEB OF LIES THEY SPIN, SO THEY DIVERT, SPIN IT OFF TO "I WILL HAVE MANAGER CALL YOU"
THEY WILL DO ANYTHING TO AVOID THEY SHITSTORM THEY CREATE ONCE YOU CATCH THEM, LIKE DIRTY, SMELLY, WIGGLING WORMS TRYING TO ESCAPE THE GRASP OF THE HAND OF JUSTICE,
WHEN YOU READ THESE COMMENTS, IT'S ALMOST COMICAL. THEY ARE CARBON COPIES OF MY EXPERIENCE!! THEN, YOU'LL SEE A POSITIVE REVIEW OUT OF NOWHERE (SEE AJ'S COMMENT- HE IS A SLEAZY SALESMAN THERE) HE IS POSING AS A CUSTOMER, ONLY HE DEFENDS THE DEALERSHIP USING THE POOR GRAMMAR THAT HE'S KNOWN FOR, AND TRANSLATED TO TEXT IT'S MUCH WORSE. THEN, TRIES TO MAKE THE ARGUMENT "WHY WOULD THIS DEALERSHIP BE IN BUSINESS 25 YEARS IF......."--------------HE DOESN'T SEE HOW TRANSPARENT THIS LITTLE TRICK IS. HE DOESN'T THINK FOR A SECOND THAT HE WILL BE SECOND GUESSED. THAT'S HOW IGNORANT, ARROGANT, AND DELUSIONAL THEY ARE. THEY TAKE YOU FOR A FOOL WHO CAN'T POSSIBLY SEE THROUGH THEIR THINLY VEILED, MANIPULATIVE xxxxxxxx!!
I IMPLORE ANY ALL WHO READ THIS----PARTICIPATE IN EXPOSING THIS CANCER AT THE CORNER OF 10TH AND WASHINGTON BLVD IN ARLINGTON. THE PEOPLE WHO HAVE POSTED HERE MIGHT BE LONG FORGOTTEN, BUT GIVE THEIR JUSTIFIED CONSUMER COMPLAINTS NEW LIFE, NEW LEGS. LETS HOLD BEST AUTO SALES ACCOUNTABLE FOR THEIR CONTEMPT, DISREGARD, ARROGANCE, AND DISRESPECT OF WHAT MAKES AMERICA GREAT. 1) WE ALL HAVE A VOICE 2) IF WE CATCH A BUSINESS CHEATING THE PUBLIC, WE HAVE CHANNELS OF RETRIBUTION, WE HAVE OUTSTANDING CONSUMER RIGHTS IN THE US.!! LET'S STAND UP AGAINST THESE THUGS! SPREAD THIS MESSAGE, PLEASE, TO ANYONE WHO MIGHT REMOTELY CONSIDER BUYING A CAR IN ARLINGTON, VA. YOU'LL BE DOING YOUR CIVIC DUTY.
When they refused to return the car to it's advertised condition (they took the 17' run flats off, then put on 16' non-run flats, with no spare----without a mention, hoping I wouldn't catch it!!!), the salesman, AJ lost his composure. He said, and I quote "YOU NIT PICK LIKE WOMAN!" I couldn't believe my ears, and said "YOU CALL YOURSELF A PROFESSIONAL? ....NOT ONLY IS THAT A WEAK ATTEMPT AT AN INSULT, BUT IT GIVES ME AN INSIGHT INTO YOUR VIEW OF WOMEN". He then told me just to bring the car back angrily. I told him he wouldn't get away with being so unprofessional, dismissive of my time and wasted inspection money. Want to know what his comeback was?? "YOU COME DOWN HERE, AND SEE WHAT HAPPENS!" Then, immediately offering another threat.., "I will call the police and say you stole the car" (They had issued me dealer tags, and a DMW permit to drive the car for the day to get inspected) Let's stop right here for a moment.............THIS BEHAVIOR CAN NOT BE ACCEPTED. THIS IS NOT 3RD WORLD AFGHANISTAN!!!! THIS IS AMERICA, AND YEAH, WE GET TO ASK CRITICAL QUESTIONS......WE DON'T NECESSARILY BELIEVE A xxxxxxxx STORY JUST BECAUSE YOU THINK IN YOUR HEAD THAT IT IS AN ANSWER WHICH CAN NOT BE REFUTED!!
THEY SEVERELY OVER-ESTIMATE THEIR ABILITY TO FOOL SMART PEOPLE, AND RELY ON THE WEAK AND CONFUSED TO MAKE THEIR SALES!!!
CROOKS!!! DISHONEST!! SHADY!! EVASIVE!!
For every unethical move/ lie that you catch and call them out on, they are not well equipted to think their way out of a wet paper sack.
Example: "The car you advertise on your website lists the sports package (includes 17" wheels) These 17' wheels are in the picture of the BMW 328 on your website. Why are there 16" wheels on this one?? What's up with that?
ANSWER from A.J. "I will have to call the auction house and find out what happened, maybe they switched them out.
FOLLOW-UP from ME-" Why would you call the auction house? If the correct wheels are in the picture on your website, clearly showing your dealership in the background, isn't it safe to say that the wheels were swapped out during the time the BMW has been on your lot?
ANSWER from A.J. " I will ask the owner and get an answer for you" ------NOT A CRITICAL THINKER HERE!!! I KEPT ON HIM LIKE A PITBULL, I COULD TASTE HIS LIES, AND HIS SHIFTY, POORLY CONSTRUCTED EXCUSES!!!! I said, "let's go back a second to what you said about the auction house" Did you think that would make any sense to me, do you prey on stupid people who are uneducated victims?
YOU MIGHT HAVE HAD A GOOD RUN CHEATING/LYING TO VULNERABLE PEOPLE WHO DON'T SEE IT COMING, BUT YOUR WEAK EXCUSES, AND INABILITY TO EXPLAIN THE RIDICULOUS LIE YOU TOLD JUST A MINUTE BACK IS GOING TO HAUNT YOU!!!
I WILL MAKE IT MY MISSION TO OPEN EVERY SOCIAL MEDIA ACCOUNT I CAN, JUST TO SPREAD THE WORD. I WILL CONTACT CONSUMER AFFAIRS, THE BETTER BUSINESS BUREAU, NEWS CHANNEL 7 ON YOUR SIDE. IT'S TIME FOR THESE CHEATING, LYING, DESPICABLE, DEPLORABLE FRAUDS TO CRAWL BACK UNDER THE ROCK FROM WHENCE THEY CAME! OF COURSE, I DIDN'T EVEN LET MYSELF GET FURTHER THAN LOSING $130 TO AN INDEPENDENT PRE-PURCHASE INSPECTION. THE BMW DEALER MECHANIC SHOOK HIS HEAD!! HE TOLD ME IT HAD THE WRONG TIRES, WRONG SIZE BATTERY, RUST PROBLEMS ON THE UNDER-CARRIAGE.
I REALLY FEEL SORRY FOR THOSE WHO LOST REAL MONEY HERE. THEIR COMMENTS SHOULD LIVE ON, I FEEL I NEED TO SPREAD ALL 30 OF THESE REVIEWS ACROSS THE GLOBE. DON'T LET THEIR SUFFERING BE FORGOTTEN!
Now that's out of the way, here's a calmer rundown of my miserable experience with these criminals:
It’s been demonstrated that they haven’t checked out the car carefully:
1) Dirty interior
a. Heavy smoke smell
b. Ashes in rear ashtray
2) No salesperson knowledge of package options
a. Premium Package?
b. Sports Package?
c. Logic 7 sound system?
d. Cold Weather Package?
I had to research this myself by doing something any decent, consultative salesperson would do---I asked questions. I called BMW North America, and then, using the VIN, traced the dealership where the car originated from—Orange county BMW in New Jersey. If asked what options/packages the car has, would it be an unreasonable burden for a professional car sales consultant to get ahead of this and present this information to me. You don’t know when I ask???? Then say “I don’t know off-hand, but I would be happy to research and get back to you shortly” this (just as easily as I did, and I’m not the expert claiming this as my profession)
Car has “sport package”, a $3,000 option, and it is advertised as such on the dealer website (www.primeautonova.com). There is a picture on the site advertising the car in which 17” wheels are shown. The significance of this---These are “run flat” tires, and cars with this package have no need for a spare tire, so there’s not even a compartment in the trunk where a spare tire could even be kept.
The car now has 16” wheels, so it is very clear the tires have been switched out. Maybe the originals were bald, and they simply thought they were taking “like” wheels and switching them. The most favorable explanation for them is that they were careless. The least favorable- bait & switch?....intentionally removing to put on another car to “sweeten the deal”, thinking that the buyer of this car would be none the wiser. But what if I did the research? Uh oh….aren’t they ashamed either way? Do you think this makes them look bad either way? As a business owner, why not take these simple steps to protect their most precious commodity---there “word of mouth” reputation.
The same applies to the battery, it was replaced with the wrong size. Although I’m not positive that this was done while the vehicle has been under their guardianship. The wheels were switched under their care—that can be proven with photographic evidence of the car with 17” correct wheels shown on their lot. (although the guy said he needs to contact the auction company to find out what happened). I SAID “WAS THE PICTURE ADVERTISING THE CAR ON YOUR WEBSITE TAKEN BEFORE, OR AFTER THE AUCTION? (Obviously after, but just digging in a bit). HE SAID AFTER. THEN I SAID, “WHY WOULD THAT BE IMPORTANT TO CALL THE AUCTION HOUSE THEN, WE’VE DETERMINED NOW BASED ON YOUR ANSWERS THAT THE CAR MADE IT TO YOUR LOT WITH THE CORRECT 17” WHEELS?” ………………………………………he just apologizes and says he’ll do anything to make me happy. HOW ABOUT ADDRESS THE TOUGH QUESTION I JUST ASKED. IF I CAUGHT YOU SPEAKING WITHOUT THINKING, AND JUST TRYING TO PLACATE ME WITH HALF COOKED UP ANSWERS YOU DISH UP SO SLEEZILY WITH FALSE CONFIDENCE AND POOR TACT, ADMIT IT SO WE CAN MOVE ON. OTHERWISE, I WILL CLAMP ONTO IT LIKE A PIT BULL BECAUSE I CAN’T STAND PEOPLE WHO THINK THEY CAN MANIPULATE YOU, BUT DO SUCH A POOR JOB OF IT.
STAY AWAY, TELL 5 OTHERS TO STAY AWAY......, THEN TELL EACH OF THEM TO DO THE SAME. RUN THESE CROOKS OUT OF BUSINESS!!! LET'S SEND A MESSAGE THAT WHILE THIS xxxx MIGHT FLY IN AFGHANISTAN, OR SOME OTHER 3RD WORLD HOLE IN THE GROUND, AMERICAN WON'T HAVE IT!!!!!!!!!!!!!
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