We brought our 2014 Ford Explorer at Prime and have taken it there for service since. We have taken it in twice for oil changes and last time for a tire rotation too. Last time and this past month they found a leak in the PTU valve and they said they replaced it the first time. It took a whole day to fix it the first time. Last time a month ago they said it was leaking again, and had to replace it again. They said it must have been a defective part the second time?? Really I think their work is defective!! I will not take my car to them again!! I called for service yesterday for the brakes and they couldn't fit us in for another week, and we asked for the service manager to call us, and we received no phone call. Absolutely ridiculous. I will not go back there, and I will not recommend this place to anybody! By the way the second time a month ago, we told them in Auburn that the car was squealing when you used the brakes and they were supposed to look at them. They obviously did not, because we had to take it to another dealer today, and they found a problem with our rear brake pads, that they said the other dealer should have seen a month ago. They were frozen to the rotors!!!!!
I Recommend This Dealer:
Vincent and the mechanics there
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