Prime Honda

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Prime Honda Saco Maine

My Review of Prime Honda:
My driver's side window broke, I brought it to Prime Honda because I bought the car from Prime and I thought I would get good service. The y fixed the window for $500 after a discount because they got the wrong parts and I had to fend for myself and get a vehicle for a day while they finally fixed the problem. After a few weeks the window failed and fell into the door, (nothing holding it in). I brought it backand had to leave the car there another day, after sitting in the waiting room for 2.5 hours. They did pay for a rental car. Due to this problem they had to replace the window which I had to pay $130 for after I paid them $500 to fix the window!!!!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rafael Barbosa

My Review of Prime Honda:
Service is great. Everybody is so friendly and you don't feel uncomfortable. It happen that I was there on Saturday and they have a little cookout and provided you lunch. I think that's the coolest thing as I have never seen that at any car dealership. Rafael was very helpful and so as Traci Ann. They're the best.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jon Mullen

My Review of Prime Honda:
Good Evening,
My experience with Prime Honda and Mr. Mullen was a pleasure. I am not a person who likes to be sold. I do my homework before I purchase anything especially something this big.

Jon was informative and not at all pushy. I knew what I wanted and he answered all of my questions in a friendly and professional mannor. I really LOVE my 2010 Insight! Thanks to Jon I was able to get a payment that I could handle.

D A Bickford
Bar Mills
Me.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maria Surprenant

My Review of Prime Honda:
My husband and I have done business with Prime Honda (formerly Clair Honda) for more than 10 years. We have leased 5 cars and bought 1 used car from the dealer. Herb Johnson handled our first two tranactions and more recently, Maria Surprenant has handled our last four transactions. Maria has always been very professional and curteous and more than willing to listen to our needs and to try to help us meet them. She has always handled the details of the lease/sale with great care and we will definitely call her in the future for our auto needs. We have also been very pleased with the service department with all of our Hondas. We would definitely recommend Maria and Prime Honda to any family, friends or acquaintances looking to purchase/lease a new or used vehicle. Jane Smith

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Mullen

My Review of Prime Honda:
John helped us with the cash for clunkers program. We traded in a dodge Caravan for a 2009 Honda Fit. This program proved to be a lot of work, and John was there to give us updates, and make sure we had the proper documentation. The Fit was also priced 1300 dollars less to start than any of the surrounding dealers. Overall our experiance was great. I would recommend John, and this dealership to anyone looking to purchase new or used.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maria Surprenant

My Review of Prime Honda:
We were looking to purchase a new Honda CRV for my wife--we are from Northern N.H. and had been looking at Berlin City for WEEKS and tried to buy locally from them without success-- just not competitive and too drawn out a process and there was no financing involved. We worked our way thru other dealerships and made it to Prime Honda in Saco Me.Maria Surprenant was our first contact -- we told her what we were looking for -they had one arriving in a few days--they looked at our trade and gave us top dollar for it . DEAL was done in less than 20 minutes from arrival-- WOW-- We picked up our new CRV in a couple of days--it was perfect. Maria was just super in guiding us through the dealership--- service dept--etc-and all the features on our new Honda CRV. I have been purchasing vehicles for over 40 years and I can HONESTLY say this was the best experience I have had in purchasing a vehicle. All the folks we came in contact with at Prime Honda were very polite and friendly--they all seemed to enjoy their work!!! We will be dealing with Prime Honda and Maria for future purchases.Thank-you

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Mullen

My Review of Prime Honda:
John Mullen was one of the most pleasant people (salesman) to work with. He was very professional and not pushy at all. He made the entire experience golden. I would (and have) given his name and the dealers name to others. I gave my sister John's name and she also went and bought a 2010 honda from Prime (John Mullen)...
They (John and the dealer) could not have been better!!!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Mullen

My Review of Prime Honda:
After a terrible experience at two of the large Mallside dealerships i made an appointment at Prime Honda in Saco and was blown away by their customer service. John and TraciAnn took excellent care of me. They put me in the perfect car for a fair price. They are my first stop when shopping for my next vehical.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rafael Barbosa, Norm Tantingco and Traciann Moscinski

My Review of Prime Honda:
Car buying is never easy, but from the initial internet contact with Norm Tantingco through the actual sale with Rafael Barbosa and documentation finalization with Traciann Moscinski, the car buying experience was quite pleasant. All were knowledgeable, professional, and courteous - I appreciate the time each took to make me feel comfortable about the purchase. I now have the perfect car (2010 Honda CRV) for me!

Thanks Norm, Rafael and Traciann - Prime is fortunate to have you!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Mccullum, Mike Gibbile (spelling not sure)

My Review of Prime Honda:
i got what i wanted, when i wanted it and with smiles. the sales person and the finance manager were both very informative, on task, honest and professional. the dealership itself was clean and modern. every employee(even ones i was not working with) i passed while there had a smile and greeting. this is how buying a car should be. i will never again dread a new car purchase as long as prime honda is around. even their busy service department was willing to send a tech. out to answer questions i had about optional accessories. just a great group of people. i would not hesitate to send EVERYONE i know looking for a car to prime honda!

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