Prime Honda

Prime Honda
754 Portland Road
Saco, Maine 04072
(207) 282-0900

Manufacturer: Honda

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Twenty-Four Month Rating: 4.9/5
369 Reviews
Prime Honda

Overall Score: 5 Star Rating4.9





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Certified: Prime Honda

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joe.schneiderat
5/22/2012 10:34:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dylan Carmichael, Zac Casey, Mike Gibel

My Review of Prime Honda:
I have spent more time than I care to remember shopping for a new vehicle. Numerous vehicles, different salesmen, trade appraisals; everything that goes along with shopping for a new vehicle. Including Prime Honda, I made trips to three different dealerships to test drive three different vehicles: a Hyundai Genesis Coupe, Volkswagen GTI, and finally the Honda Civic Si. The first two visits were NOT what I would call an exceptional customer experience. The salesmen were incredibly pushy, finance managers were overly aggressive with "closing the sale," and the overall process left me feeling less than satisfied. In fact, I walked away from a blow-out deal on the Genesis due to the fact that I was treated so poorly. I walked into Prime Honda this past Monday the 21st with a sinking feeling that this experience would be just like the previous two; Dylan immediately changed that. He greeted me promptly, and wasn't quick to jump to the sell sell sell mentality that I had been subject to previously. He took the time to get to know me and really find out what was important to me in a vehicle. His knowledge of the product line was exceptional (I consider myself fairly knowledgeable on the vehicles I had been shopping for, and walked out learning a thing or two!) After sitting down and addressing the concerns and needs I had, the Civic Si was brought out front and we took it for a spin. Once the test drive was finished I prepared myself for what I thought would be yet another hard sell...But this time, not quite. We talked about what I valued my trade at, and instead of throwing "REAL MONEY" trade appraisals at me the time was taken to explain exactly what the value represented and why. Not only that, the value was much higher than previously quoted trades! I was convinced; sold on this vehicle. I had to have it! Then it was time to talk price. Zac, the Sales Manager, came and sat with us and we worked for what felt like only a short time to get to an agreeable price. He explained that at Prime, it's all about taking care of the customer. His time, and mine, were valuable and he wanted to make sure I left completely satisfied. I assure you, the deal I received at Prime Honda is one that has left me not only taking the time to write this review, but willing to make Prime my choice for both friend and family recommendations as well as future purchases! In closing, I would like to emphasize that this experience was one of the friendliest, most personalized experiences I have had making a purchase (retail or vehicle). I am MORE than willing to recommend Dylan's exceptional service and expertise, Zac's personalized vehicle solutions for my individual needs, and the efficiency of the closing paperwork as handled by Mike Gibel. Please make sure you send your friends, family members, co-workers - EVERYONE you know who is looking to make that move into a vehicle purchase - to see Dylan Carmichael and the crew at Prime Honda; You will NOT be disappointed!!

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psfleury
5/22/2012 10:35:25 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maria Surprenant

My Review of Prime Honda:
Second new car experience with Prime Honda. Always a pleasure. Maria was very accommodating and willing to go above and beyond. Good trade-in on my 2007 CRV compared to two other Honda dealers. This is my third new CRV and I would definitely return to Prime Honda for my next CRV. Prime service dept. is great too. Have used them exclusively for my three CRVs.

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ezman
5/21/2012 8:15:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frederick Orne

My Review of Prime Honda:
The dealer delivered the car I wanted, at the best price compared with two other local dealers. They were friendly, not pushy, they listened, and did exactly as promised.

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GretchenPaxton
5/21/2012 6:07:38 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe McCullum, Mike Gibel

My Review of Prime Honda:
Everyone I dealt with was extremely friendly and professional. I was given a fair trade in for my used car, unlike another dealership I went to. My only complaint was that when I spoke with a member of the company by phone I specifically asked about the fees associated with the purchase. I was told that the only fees were the thirty something dollars for the title and nothing else. I was not told of the $399 DOC fee, which was only disclosed at the end. This was not a deal breaker, but a little disappointing.

Over all, the service was excellent and I believe I received a decent price for the vehicle.

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dthild
5/19/2012 11:49:47 AM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: David

My Review of Prime Honda:
Salesman David seemed to be very knowledgable about his product. When it came time for trade-in prices we were far apart on prices.David seemed to think it was appropiate to pick the trade-in apart for his reasonning on price. After 1.5 hours of being at this dealership and finding out we were left sitting there while David dealt with another customer that came in,we decided it was time to leave.In the future,if we are interested in a Honda we will go to a different dealership where the salesman is more courteous from beginning to end.

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je00ep
5/15/2012 12:30:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Torstensen

My Review of Prime Honda:
II want to give a special thanks to David Torstensen who handled the sale of my car. I told him what I was looking for in car and price and he came up with the perfect car. I never felt any pressure to purchase it. Kudos to the sales staff at Prime Honda in Saco. They were flawless with the paper work. Once again thanks David P.S. If anyone is looking to purchase an automobile I give Pime Honda of Saco a tripe AAA rating. Sincerely, Ron Kaczmarek

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AbbyA
5/10/2012 8:31:19 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Fred Orne

My Review of Prime Honda:
Fred was very informative and helpful without being "pushy". Compared to other sales personel he was more personable and did not put us off with too much sales verbiage, yet he did get his sales pitches in for whatever item was in conideration, which we did review, but not we did not feel pressured.

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jqyccac
4/26/2012 8:40:49 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric

My Review of Prime Honda:
I love Ira!
He empowers his sales staff to give the best deal possible. My trade-in was greater than my expectations and the car I bought's price was the best I've found!

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kclement
4/23/2012 4:52:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Liz Dawes

My Review of Prime Honda:
Liz Dawes and the the leadership at Prime went over the top for me during my recent purchase of a CRV. Through no one's fault but my own, I purchase a color and an interior that wasn't to my liking. Liz and her senior staff at Prime, under no legal obligation to do so, went above and beyond to find me another CRV that I love! They were prompt, kept me informed throughout the process, and were exceptionally gracious. Clearly customer satisfaction is #1 in their minds. I would definitely recommend Liz and Prime to anyone.

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zekster
4/21/2012 8:53:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Liz Dawes

My Review of Prime Honda:
I just wanted to recognize Liz at Prime Honda in Saco. She not only helped me purchase the car what I have been looking for but did her best to help me out after. I highly recommend her and Prime Honda to anyone.

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