Prime Honda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stephen Roach Rui Moriera

My Review of Prime Honda:
Excellent dealership. Good Price. I emailed with their sales guy until I got the price I was looking for on a lease. He put me on to Steven Roach the sales rep. He respected that I knew what I wanted and that I understood exactly how a lease works. He did not try to hard sell me anything. The only hard sell / 'pushing' I experienced came at the very end from the business manager (who I had not met before) just before I signed the lease to try and get me to sign up to the 'dealership's aftersales warranty stuff'. I expected it, heard him out and then I made it quite clear that I wasn't going to spend a penny more a month than I had agreed on. If a deal sounds too good to be true in a car dealership. . . . it is. . .don't buy into it unless you have extra cash or know nothing about cars.
My overall experience with Stephen was excellent none of the usual dealership crap. Compared to Quirk Nissan it was different world.
I love the car and was more than happy with the dealership. If you spend the time to go online and learn what you want and how to go about it getting it that makes you informed. Stephen respected that and so I was happy. I emailed several dealerships to get quotes first and basically went with the better deal even if it was only 400 bucks. The service was great and I am sending my father in law at the end of the month.

Thank you - good dealership, great car no hassles.

AM

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ramon Nunez

My Review of Prime Honda:
I will (and have already) definitely recommend this dealership, especially over another that I went to first. The salesman actually listened to my concerns ("I'm telling you upfront that I am NOT buying TODAY...please do not call me repeatedly or allow or encourage anyone else here to do so, I WILL call you and come back to purchase after I've had time to..."). He answered all my questions and respected my fears; this is my very first BRAND NEW car.
Also, I had to drive off the lot the first time in a hurry without playing with the buttons and testing things out. At my first try to open the driver's window I noticed a roughness, a vibration accompanied by a sound. Since I had already driven off and would not be able to return until the following day, I called Ramon right away. He was immediately concerned (with my happiness in the car) and helpful and courteous as he told me about their service department.
So I can already rate the service department at that dealership as well! All 5s!
(P.S. In case you are curious the window difficulty was caused by some glue stuck on the glass inside the door panel, I'm guessing from the fliers they attach to new car windows.)
Thank You,
new Honda Accord owner,
Marcianne T. Rautenberg
West Roxbury, MA

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Fenno

My Review of Prime Honda:
In the past 3 months we had to purchase 2 used vehicles.
We initially met our agent, Andrew Fenno when we arrived on the Prime lot in the extreme heat. Andrew was patient and friendly and not at all overbearing or trying to "sell us" on a car. He was informative and knowledegable and willing to negotiate cost. He was most respectful and professional throughout the purchasing process and very quick to return phone calls and answer questions.

When we decided to trade a second car less than two months later I called Andrew before I even checked the web site to see if anything met our needs. Again, Andrew was friendly and responsive and found us a used vehicle for my son. Because it was an older car we were concerned and wanted our mechanic to look at it. Andrew drove it to Medfield so our mechanic could evaluate it and then was willing to renegotiate a price to help cover needed work on the vehicle. Throughout the entire process we felt comfortable communicating with Andrew.

We wouldn't hesitate to return to Prime and Andrew for future auto purchases. Maybe next time we can buy a NEW car!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Derrick Levy ***

My Review of Prime Honda:
We had gone to several luxury dealers to check on different cars and had poor experiences at all. No call backs, etc. Upon entering Prime, April introduced us to Derrick Levy. He was extemely knowledgeable, friendly and not pushy--all important traits to us. He was a good negotiator, as we both left feeling like we got a good deal (fair price). When I called to take delivery he took the time to show me everything new on the car. We loved the popcorn offered at the dealership, as it takes the edge off when you are there for a long time. Also, we met two managers that introduced themselves to us and were true professionals. We would definately recommend and buy again from this dealership and sales representative.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Fenno

My Review of Prime Honda:
I had a great experience with Prime Honda. Despite my first car purchase in States, Andrew made me comfortable to make a decision, and overall, he guided me in a professional and honest manner and tried to listen to my request as much as possible. Also, the dealership provides us with various warranty programs even for used car owners.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Fenno. Wes, Rui, and Bobby

My Review of Prime Honda:
Well, I initially found Prime dealership through the internet and the reviews that I read online. I must say my experience was the best that I have had in purchasing a new car. Usually the task is daunting. There was a lot of laughs and although the process can become lengthy in purchasing a new car, they made sure to expedite the paperwork and all of the additional accessories were added very quickly. Andrew Fenno was my initial Sales Rep.He was a straight shooter which I loved working with. Very knowledgeable about his profession which is always nice.I told Andrew that I would leave a thorough review, good businesses should be recognized for their efforts. I have to thank Wes as well negotiating a final deal was never so entertaining;I'm in sales and usually its the most uncomfortable part of the deal. So in short, thanks guys I really do appreciate your work in getting this deal done. The life time power train warranty is pretty sweet too.

FYI: All of this great treatment while wearing a YANKEE hat I should add.

2009 World Series-Lets go Bombers!!!

Hassan"Sonny" King

2010 Black Honda Accord EX

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: unknown

My Review of Prime Honda:
My review is not about the purchase, but rather my first service experience. I brought my new CRV in for a simple oil change and tire rotation. Even though I didn't have an appointment, I was led to believe it wouldn't take long - after all the service bay was labeled "express". Over two hours later, my car was ready. I was told it had been washed and vacuumed. It may have had some water sprayed over it but it definitely was not washed nor was it vacumed at all. All in all, a poor first experience with the service department. I question the value of the service contracts. You might want to carefully consider them.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Zois,Bob Blacker, Rui Moreira

My Review of Prime Honda:
Last month I helped my wife purchase a new Honda Accord EX-L. Peter Zois graciously
and patiently assisted my wife in selecting a model that fit her needs. We have
never before been treated with so much RESPECT and courtesy by an auto dealership.
Prime Honda impressed me so much that I returned last weekend to purchase a 2010
Honda Pilot from Peter Zois. Peter and Bob Blacker (Sales Manager) offered me
a great deal including a fair trade-in offer. The entire sales experience was
pleasant and comfortable. (No hard sell tactics were employed that I received at
other dealerships.) I would not hesitate to recommend strongly Prime Honda to
any of my friends or family members who are looking to buy a new car.

Alan Siegal, Sharon, MA

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: April, Antonio, Mike, manager...

My Review of Prime Honda:
I was looking for a Honda Element... which are for some odd reason hard to find these days. Anyway after inquiring after a car on their internet site, and speaking to April who stated that the car in question did not have a deposit on it, I came 30 miles from my house to make a deal. Having already made a similar deal with Bernardi Honda, who had promised to find me a car, but after 2 weeks could not find the car and returned my deposit graciously. Anyway, I went through the chit chat with Mike and had them lookand got an offer, which was about $300 more than Bernardi, I accepted (as hey, they had the car).

So, that's when they told me they'd find the car in a week. The car I had inquired about was sold already. (And in fact, they said they had "traded for it" so that means it always had a deposit on it.) The proceeded to explain how good a deal they were giving me, bad mouthing Bernardi who they said was acting in bad faith, and then promise me they really could find me a car.

Although I gave them several opportunities to explain April's untrue statement to me, they never explained, or gave me any reason to trust them other than "If you knew me". Well, the only thing I know about Prime Honda at that point was that they were happy by accident or policy to lie to me to get me to come into their dealership. Although they appealed to the logic that "why would they want to waste their time", it was clear to me they had no trouble wasting mine.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Zois, Jay Calixto

My Review of Prime Honda:
It is a great place to discuss the options when buying your car, no rush, in a friendly way, with the attention to the customer. Great place comparing to other dealers and even greater are persons who help to make the buying car experience a pleasant excitement. If you are looking for changing the car this is the place where you can get the personal attention and support to get it done in a very comfortable way.

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