Prime Hyundai

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Adrian D. Warrick

My Review of Prime Hyundai:
I am operating a car that I bought from this dealership. I have been very satisfied with the type and service. I find the Saturday service very helpful.

While having my car serviced,Adrian helped me review my car needs. We test drove several different cars and found the one that I needed.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Adriane and Jason

My Review of Prime Hyundai:
We had a great experience and the Prime dealership. Everyone who helped us was very friendly. We will definately recommend the dealership to family and friends. The staff helped us anyway in possible, to make our experience a positive one. Adriane even watched our 3 children while we signed all of our paper work with Jason.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: justin mondor, jason shaw

My Review of Prime Hyundai:
I would recommend Prime Hyundai to anyone looking to buy a new or used car. The sales staff were friendly and helpful. They presented us with many potions to fit our requirements and we left with our car that day. They truly embody the principles Ira Rosenberg has set for the Prime auto group.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matthew Lechner, Christine, Jason

My Review of Prime Hyundai:
Positive experience, friendly, excellent, and honest people to deal with. The purchase price was the best in the state. My wife and I would recommend this company to our friends and family and plan to do so. We will tell them it is worth the trip! Thank you Matthew and Christine.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jared White

My Review of Prime Hyundai:
I don't like shopping for cars but working with Jared was a pleasant surprise. He made the experience enjoyable and I felt he was actually helping me to find the best option for me. No pressure, knowledgable,good humored,and a pleasure to work with. I miss my VW bug! (used as a trade-in), but I really like driving my new Toyota Yaris. Jared was patient as I tried driving several different models and waited until I was comfortable with my decision. Thanks Jared!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adrian Warrick

My Review of Prime Hyundai:
Went into the dealership to purchase a used Saab I founnd on BeepBeep.com. The car had already been sold. My sales rep spent the next 6 hours with me helping choose a car I would be happy with. Adrian was very professional and personable. I absolutely love my NEW car. I chose this dealership because of my past experience. I stayed with a Hyundai. The warranty cannot be beat. Thank you Adrian for spending the time with me and making me very happy. Thought it interesting that the finance rep was the sales rep from my last purchase.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jared White; Jason Shaw

My Review of Prime Hyundai:
I contacted numerous dealerships requesting info on a new and/or used Hyundai or Nissan. Several responded by email. Jared alone took the time to call. He was the first salesman I went to visit. This was my first experience buying a car with a loan.
I brought reinforcements - a friend who has sold cars and knows all about them.
Jared answered every question (sometimes twice - I was nervous). He had me test drive the car I came in to see - the new Activa(?). Then he suggested I try the Elantra, both new and used.
Money was my single most important issue - I was buying a car because I had to not because I wanted to. My goal was to keep my monthly payment under $300. Jared and Jason Shaw (Finance)managed to keep it under $200 for a Used Elantra with 13,000 miles on it. This included the purchase of the extended warranty.
Although I had agreed with my friend that I would not buy a car that day, Jared's honest answers, open and friendly willingness to offer advice, and non pressure sales approach changed both our minds. He knew all about the cars, the engines, the cupholders and compartments. My friend tested him. Jared has a wonderful sense of humor, spoke well of the dealership, his fellow employees, the finance specialist I would later meet.
I came away feeling that I was dealing with a successful dealership that had earned its customers with honest deals at fair prices for me and fair profits for them. I was impressed with general atmosphere - everyone was friendly, willing to help each other, offer coffee, lunch (bar-b-que days).
Both Jared and Jason stayed in touch with me after the sale to make sure all the checks and paperwork were processed in a timely fashion. No voice mails. They took my calls. Jared followed up to be sure I received everything they had promised including a missing manual.
The car is good too - I love my Elantra, especially when I fill the gas tank. I feel very good about my purchase and will recommend Prime to anyone in need of a car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Atkinson

My Review of Prime Hyundai:
I made an appointment today for an oil change and asked to speak to someone regarding the end of an upcoming lease and was referred by the service manager to Dave Atkinson. I can't say enough about the quality of the customer service I received from Mr. Atkinson. Not only did he listen to my issues with the lease but came up with an alternative after picking out three vehicles that he let me test drive to compare and choose from. I never expected to receive this type of service on the President's day holiday. I am sure Mr Atkinson could have made a lot more money in commisions with someone else but he spent almost six hours with me go over every detail of the new car that I ended up purchasing. I have leased and purchased many cars over the years but have not received this type of service from anyone even relatives!!!!

Prime is very fortunate to have someone of this caliber on its sales staff. I left there feeling that I was working for a very honest and sincere individual.

Thanks so much.

Marilyn A Kelly

Could use more help in the finance department. Very helpful and pleasant but waited a very long time to get in.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Justin Mondor

My Review of Prime Hyundai:
Thank you to Justin M. for his great customer service during our sales experience at Prime Hyundai. He was very patient with us and answered all of our questions, and was friendly to my children, too! The day we went was a Saturday and we were able to enjoy the grilled hotdogs and hamburgers that they were serving. The price negotiation, which did not involve Justin, was a less pleasant experience but generally to be expected at most car dealerships.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jared White and Jason Shaw

My Review of Prime Hyundai:
I wanted to buy a 2008 Santa Fe Limited and as basic a 2008 Tucson as possible (as advertised in the local paper). The Tucson was easy as I wanted exactly what Prime advertised and had on the lot. The Santa Fe was not avaiable at Prime equipped exactly the way I wanted; they had one with options I was not looking for at a price higher than I planned to pay. Jared and his finance associates made me an offer that was close enough to what I had planned to spend so that the extras that I hadn't planned on seemed like a pretty good deal and worth getting when compared to another Hyundai dealer I had previously visited.
Jared was extremely helpful and patient with me and my family through the 1½ days it took. In addition Jason Shaw was extremely helpful in dealing with paperwork and an unusual situation regarding our trade-ins; he and Jared couldn't have done a better job.

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