Prime Toyota Scion

Prime Toyota Scion
1575 VFW Parkway
West Roxbury, Massachusetts 02132
888-754-3705

Manufacturers: Toyota, Service or Auto Body, Scion


Need a New Car?

Cars For Sale By Prime Toyota Scion

Dealership Amenities
Free Local Shuttle
Customer Lounges
Free Refreshments and Coffee
Express Service
Instant Financing
Automatic Markdowns
eed Trade Appraisal


Twenty-Four Month Rating: 4.9/5



About Prime Toyota Scion
Certified: Prime Toyota Scion
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Prime Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconcilation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Prime Toyota Scion
A new car is something special. Buying one should be, too. We know that a car purchase is a big deal to most people. You don't want to feel rushed or pressured into a decision. That's why we take the hassles and stress out of the process. When you enter a Prime dealership, you will feel comfortable and welcome; from the first time you step on the lot or call us on the phone.

We want your experience with Prime to be second to none and completely enjoyable. We are now one of the largest dealership groups in New England and our buying power is unmatched so we will pass those savings on to you!

Reasons Prime Stands Out:

Incredible Selection: Shopping for a new or pre-owned vehicle with Prime Motor Group offers you quick and easy access more
to our entire inventory online that has more than 6,000 vehicles all with pictures, videos and descriptions. Whether you are looking for a domestic or foreign, economy or luxury car, truck or SUV we have it and if for some reason we don't have it today, we will get it for you! We offer a FREE CARFAX Report on each pre-owned vehicle and we offer Blackbookonline.com real-time trade-in values on our website which takes the guesswork out of trading your car.

Prime Pricing: All of our cars, trucks and SUV's are Prime Priced to sell! We want to make your purchase affordable so we keep our prices competitive, offering discounts and rebates whenever available. While others try to present their pricing as the 'lowest' by saying they don't have mortgages and have lower costs but simply strip out costs from the price of the vehicle that are already built-in and turn around and add them back when you get there. At Prime, our prices are real! No Fine Print No Gimmicks! Our managers are constantly mystery shopping our competition to make sure our prices are the best in the market. We also provide very flexible financing options, whether you lease or buy or whatever your budget is.

The Best Service: Our business is based on every customer less

erika9j
7/2/2009 7:49:50 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Bongo...

My Review of Prime Toyota Scion:
Jewell, Mike, and Pablo provided excellent and friendly service. It helped that (1) I knew exactly what I wanted, and was capable of getting it, so didn't have to haggle; (2) that I was made an offer via e-mail that I couldn't refuse, and that could not be matched by any other dealer in the area, making it necessary for me to only have to visit Prime; and (3) that a friend advised me before going to Prime NOT to buy a car from Boch Toyota because he felt "dirty" just from having been to their showroom & they were unfriendly on the phone even when they made the only reasonable counter-offer to Prime's. I look forward to continuing to bring my car to Prime.

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KIandKI
6/29/2009 5:42:56 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Felix, Jason, Mike

My Review of Prime Toyota Scion:
If you're looking to buy a Toyota, this is definately the place to go. I wanted to buy a Corrolla, and requested online quotes. Prime was the most prompt in responding and also had the best quote. I had originally wanted to buy a white corrolla, and Jason, (the sales manager) was very honest in telling me that white would not be available until July. He didn't play games like "Oh we have it, come down for a test drive...oops we sold it, but now that you're here..." I decided to go with the silver anyway. Felix, my salesman, was so friendly. He made the car buying experience truly enjoyable. No pressure, just help. Mike in finance patiently explained all the additional dealer options (extended warranty, etc.) that were available but did not make us feel obligated to buy them like a lot of car dealers do.

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fishingmv
6/2/2009 4:22:20 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Felix Rodriguez Mr. MacCrae

My Review of Prime Toyota Scion:
Mr. Rodriguez took a great amount of time to show us various models of Toyotas so that we would be able to evaluate the differences and how they would suit our needs. After our initial visit on 3/25/09, he quickly responded to our phone calls and emails with followup questions about the cars that we had seen. Once we were positive about the car model that we wanted, he tried to find the model and color that we liked the most. Once the deal was closed, he spent an extraordinary amount of time on 6/1/09 to explain the use of the car and its various features. During that session he exhibited admirable patience if we did fully understand some aspect of the car and and its characteristics. Summarily, we found him him to be wonderfully accomodating, and would, without any doubt or reservation, recommend to our friends and family to buy a car through Mr. Rodriguez.


Thank you,

Carolyn and George Moran

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judi63
5/26/2009 8:05:24 PM


Overall Rating: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: felix rodriguez

My Review of Prime Toyota Scion:
Made me an awesome deal that I just couldn't refuse. The sales person was very approachable and not uncomfortable to deal with. Did not administer the typical pressure that is asscociated with sales people. Loved the promotion of spin the wheel, landed on the top prize.

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boomkrish
5/19/2009 4:12:46 PM


Overall Rating: 4.2

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jean Preval

My Review of Prime Toyota Scion:
I initially had some issues going into the dealership but with the intervention of the President of the company and GM, I was made welcome and treated exceptionally well.

Jean, my sales person more than made up for my concerns by providing exceptional customer service after sales.

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Response from: Prime Toyota Scion
Added: 6/3/2009 10:18:11 AM
Dear Mr. Kumar,

I apologize for your experience on your first visit. We effort to be transparent, helpful and customer focused. I am extreemly happy that we were able to earn your business. I hope that you and your wife enjoy your new Rav-4 for many years to come.

Sincerely,

Russ Ward
General Manager
Prime Toyota

anngil2@yahoo.com
5/17/2009 12:35:36 PM


Overall Rating: 4.8

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Felix Rodriguez

My Review of Prime Toyota Scion:
Felix is a wonderul salesman. He comes across as honest, forthright, candid and very expert. He knows cars and their mechanism; he knows the Toyota products intimatley. He was honest in comparing them to other brands. He did not use high-pressure tactics. He is not a high-pressure salesman--a type my wife and I both disdain. He spoke to us as a friend or memmber of the family and that instilled in us confidence. So, we boughht our Corolla rather quickly and confidently.
Ann and Gilbert Rosenthal

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ladycrickett
5/15/2009 5:24:22 PM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Laflamme, Obed Florimon

My Review of Prime Toyota Scion:
Everyone was extremely friendly and helpful/ not pushy at all/ did not rush me/ my credit was questionable and the finance officer and manager advocated to get me a decent interest rate/ had issues with the designated pick up date and time and they accomadated me so that the car could be picked up at my convienence. I would definitely send someone there .. I forgot the name of the finance officer and manager but they were superb!! Donna

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craiglandry
5/8/2009 9:30:36 AM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Bongarzone

My Review of Prime Toyota Scion:
Michael Bongarzone helped us select and negotiate a great deal on a wonderful Mazda 6 wagon. We couldn't be happier. Everyone at the dealership was very helpful from the management to sales people even the financing guy Pablo. The entire experience was low pressure and the entire team worked together to facilitate a fast and easy transaction.

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Gary Gentile
5/5/2009 9:51:29 AM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott McMahon/Murdock MacRae

My Review of Prime Toyota Scion:
We had been on a never ending search for a new vehicle. Once we found Prime Toyota we were approached by one of your salesman Scott McMahon and couldn't have been more satisfied with the service that was provided. We feel as if we got a great deal purchasing our new Jeep Compass. All employees that were working with us were very courteous and professional. Overall we were very satified customers.

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musicsingsalot
5/3/2009 11:24:42 AM


Overall Rating: 5

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott McMahon, Sales Murdock McCrae, Finance

My Review of Prime Toyota Scion:
I went to Prime to look at a Highlander they advertised online. When I got there, the car was not what I wanted because it did not have 7 seats. Scott McMahon, my salesperson, did NOT push this car on me once he realized it did not fit my needs. He was quite informative about other cars, and took the time to show me others, and give me comparisons. Because I was at the END of my car search, I knew that Scott's information was correct. He helped me in the purchase of a new Sienna. When I was referred to Mr. McCrae, in finance, I was equally impressed. This staff at Prime is very respectful, professional, and courteous. When I was leaving at the end of the day with my new car, Scott McMahon then took the time to introduce me to the two other managers at Prime. I was quite impressed with that gesture, and also impressed at the friendliness of the two managers. I highly recommned this dealership. It was the best I had been treated at a dealership ever!

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