Princeton Honda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Princeton Honda:
We were in the market for an 08 CR-V AWD EX and requested internet quotes from several area dealers. Upon calling Princeton Honda to see if they would meet/beat our lowest offer, I was connected with Chris Wells. From our first conversation, Chris was friendly and professional and assured me that they were interested in seeing what they could do for me. With no haggling, he confirmed that they could beat the other price. It was confirmed with the sales manager, we discussed our preferred color and the offer was put in writing and emailed to me within a few hours. We made arrangements to visit the showroom that night and take the car for a test ride. Even though we made a late appointment which was close to the dealer's closing time, we were assured that they would work with us until we were satisfied and our deal was complete

Upon our arrival at the showroom, the car (in the color we had hoped) was up front waiting for us with dealer plates in the window, ready for our test drive. When we returned, we were pleased to discover that our internet deal was honored with absolutely no hassle and there were no hidden surprises or fees. We set our terms, agreed upon our trade in and made arrangements to take delivery in 2 days. Chris assured us that he was available by phone if we had any questions at all regarding the car.

When we arrived to take delivery, the visit was just as smooth. While we waited for the finance manager, all the staff at Princeton Honda, but especially Chris Wells were very friendly to us and to our 3-year old son. The meeting with Tia, the finance manager, was quick and easy and she was very friendly as well.

We took delivery of the car and are extremely happy with everything. Chris even made sure a request regarding our preference with a specific part of the detailing was taken care of. It was a minor request, but I was pleased to see that he followed through as he said he would.

Bottom line is that I had never purchased a car using the internet and I was worried that there would be unwelcome surprises when we got to the showroom or when we finally took delivery. I am happy to say that the entire transaction was quick, easy honest and painless. Everyone we dealt with at Princeton Honda, especially Chris Wells, was an absolute pleasure to work with.

I've already recommended the dealership, and Chris specifically, to friends of ours who are in the market for an Odyssey. When it's time for our next car, we'll absolutely go back.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Princeton Honda:
I've been going to Princeton Honda for a year with no issues. I called about three weeks back to check if they provided detailing services and I was told they did detail cars. I was transferred to "Jose", who gave me an appointment. I left my car for a couple of hours and when I came back to pick it up, the front passenger side panel was spray painted and the paint completely messed up.

Jose told me, it was how the car was left to him. I went round to the service desk and was told that the detailing service was "contracted" to Honda and not part of the dealership. This was Chris speaking and he was really really standoffish.

Finally, after 4 more visits over two weeks and 10 phone calls, Chris's supervisor, Frank, agreed to get the panel repainted.
I left my car with them, was told the painting would get delayed and finally when I went to pick it up, the panel had a completely different color.

Frank had conveniently 'left' and none of the other employees including Chris would even acknowledge that my car was not fixed. They wouldnt even come out to have a look at it. Frustrated, I finally called the cops who took a report right on the honda princeton grounds. I'm planing to file charges. but never again am i visiting honda princeton again.

BTW, the email link to file complaints on their website, simply doesnt work!! Bah!

Was this review helpful to you? Yes | No