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Priority Nissan Chantilly
Chantilly, VA
294 Reviews
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Showing 294 reviews
January 05, 2023
I have been a long-time customer of this dealership from vehicle purchases to vehicle service. During my many, many years of having numerous vehicles serviced at Priority, they have always provided me with vehicle purchases to vehicle service. During my many, many years of having numerous vehicles serviced at Priority, they have always provided me with fantastic customer service and have kept all of my Nissan vehicles running flawlessly. From "Priorities for Life", Express Service, or Major Service, Priority has always come through for me. When I come in the advisors know me by name and it is often like coming in to chat with friends. When I leave after service, I know that my vehicles were serviced right the first time. I have had 3 Pathfinder Platinum's, 2 Armada Platinum's, a Sentra SR, a 350Z Convertible and a Titan Platinum Reserve among other vehicles serviced at this dealership through the years that ran with bullet proof dependability due to the advisors and technicians at Priority. More
by fedcop375
Employees Worked With
Bruno, Alex, Curtis, , Jennifer Bryden, Rico Meza
Helpful December 08, 2022
When we lived in Virginia for 5 years we had purchased a few cars from this dealership and things were fine till the last purchase and things fell apart. There were promises made at the time of sale to repl few cars from this dealership and things were fine till the last purchase and things fell apart. There were promises made at the time of sale to replace broken taillights for safety reasons and replace a few other items that never was addressed. Our emails went unanswered for months and now years. Oh We still get new 1 way emails asking for business totally ignoring the unacceptable lack of response and out right lies that Priority Nissan Chantilly Virginia had made. No I would not recommend this dealership or Nick, (our once great salesman now part of the problem) to anyone! More
by Jmmyco
Employees Worked With
Nick Radmard , Matthew Pennell , Sam Hamdan
July 27, 2021
UPDATE: We finally had to report the tag was lost ourselves. It has been issued. It has not come in as they said it may take up to 4 weeks. I drove 2 hours today to get a 3rd temp tag and they said t ourselves. It has been issued. It has not come in as they said it may take up to 4 weeks. I drove 2 hours today to get a 3rd temp tag and they said they could not issue a temp tag once the permanent tag was issued. This is a LIE because they have done it twice already. This dealership does not give a crap about customers post sales. I will never buy from this dealership again and I may not even purchase another Nissan in the future. Buyers beware. If you see a "Priority" sign, turn the other way and run!! We now have a hunk of metal that we cannot legally drive. Thanks Priority Nissan! We purchased a 2021 Platinum Nissan Rogue on 5/6/2021. The sales person was great and no complaint on the vehicle. The issue has been getting the license plate. The license plate was supposed to be shipped to us in Virginia because we are about 2 hours away. After a few weeks we called and found out the plates arrived in China! We are still trying to get our permanent plates. We have put more miles on the vehicle driving back and forth to get new temporary plates that we have for anything else. The follow up from the dealership is horrible. We have to chase them down instead of them staying on top of this issue. We also found out they could have spent a few more minutes with us initially and just issued us our permanent plates. Now they are stating they have to go to Richmond to get them replaced. One more temporary tag and they lose another star! More
by wilshields
Employees Worked With
Tyler Jordan
June 24, 2021
Charged me $1500 to fix what they said was the issue. Got stranded 2 days with the same issue. They claim now they know what it is and expect another $1200. Incompetence stranded 2 days with the same issue. They claim now they know what it is and expect another $1200. Incompetence More
by Tina
Employees Worked With
Rico Meza
September 23, 2020
I was led to this dealer through the Costco program. I was told their price was about $2,000 less than everybody else's but that turned out not to be true. Their prices were the same or sometimes more exp was told their price was about $2,000 less than everybody else's but that turned out not to be true. Their prices were the same or sometimes more expensive and the salesmen I dealt with online and over the phone could never give me straight answers. They just wanted me to show up and then do the 2-hour dance of haggling even though I knew exactly what car I wanted to buy. I eventually applied for auto financing and was told by a salesman I was approved given my good credit (my score is about 840). Shortly after, I got a letter from them in the mail saying they could not finance my car even though my credit score was high. They asked me to contact their "Finance Director" for more specific reasons. I thought it was odd since every other dealership was offering me financing, so I asked a salesman what had happened. He said the letter was just a mistake. At this point, I got tired of the dishonesty and doublespeak and decided to go with another dealer. Based on the reviews I see here, other people have had problems with them for not being straightforward. I'll avoid them in the future. More
by RJD74
Employees Worked With
Nick Radmard
February 14, 2020
Misrepresentation of Wear and Tear Expenses I do not appreciate your lack of acknowledgement that there was a misrepresentation of the damages on my vehicle in you last response. Yes, I knew tha I do not appreciate your lack of acknowledgement that there was a misrepresentation of the damages on my vehicle in you last response. Yes, I knew that there could be potential damages to my vehicle but the representatives should have never given me verbal assurance that "everything is okay", "I have seen cars with way worse damage", "you won't have any major expenses for your wear and tear", "we just looked at your car, and everything is alright". Let me be very clear, I appreciate your follow up responses over the last week, but I do not appreciate your final response that does not acknowledge my claim of misrepresentation. Also, you should never respond to a customer's inquiry with all of the letters in bold font, it leaves a negative impression. I know you have a job to do, and you have colleagues to support but your response was disrespectful and lacking courtesy. It is not about the money for me. More
by L.D.A.
Employees Worked With
Jennifer Bryden
October 16, 2019
Dishonest Sales People Bought a 2017 Lexus from a Nissan dealer. Since it comes with free service I thought the price would be worth it. First they lacked a second key when Bought a 2017 Lexus from a Nissan dealer. Since it comes with free service I thought the price would be worth it. First they lacked a second key when I drove it off the lot. They said they would locate it. Couldn't find it, asked me to buy from Lexus and they would reimburse. Drove there to ask about reimbursement check twice. Both times "it's in the mail". Never received it. They sold me Wheel and Tire protection which apparently they have no intention of supporting at this or any location based on my experience. They are about to get some legal action over this as I don't have time to fight through the dishonesty. I wouldn't buy used or at least other than Nissan or other brand they support because Lexus just causes confusion. Overall a horrible experience. More
by Ivy
Employees Worked With
James Kim
September 23, 2019
New car sales needs better training Went to lease a maxima. Manager name Ronnie went out of his way to get the color I wanted but we could not make the deal. While I was explaining how o Went to lease a maxima. Manager name Ronnie went out of his way to get the color I wanted but we could not make the deal. While I was explaining how other dealers can lease at a lower price, I was jabbed by another manager to go buy it there. As salesman many years ago, you don’t let potential money walk out before exhausting all options. I was willing to work or even considering looking at a less optioned maxima but that word of asking me to go buy it somewhere else, I lost interest in doing any business with this dealership. Anyone walks in is a potential buyer and customer service goes long way and we customer usually buy people people we like. And yes, I am purchasing a maxima at the dealership I was recommended by the other manager. More
by Riverwabbit703
Employees Worked With
Ronnie, shahim and other person mentioned in my review
May 23, 2019
Excellent Customer Service! Abdel was the definition of someone with superior customer service skills. I went in to trade my 370z to buy an Altima. Abdel and the Finance Manager Abdel was the definition of someone with superior customer service skills. I went in to trade my 370z to buy an Altima. Abdel and the Finance Manager were extremely helpful when breaking down my monthly payments and working towards my budget limitations. Abdel took the time after I purchased my car to make sure I knew how to use all the cool features. He even took the time to sync up my phone! When I came back a couple weeks later to get my plates installed he polished my car and made it look beautiful (see below photo). He gave me his cell phone to keep himself available long term for any potential issues or questions. Fantastic service! Definitely ask for Abdel when purchasing a car. More
by Ncal94
Employees Worked With
Abdel Bouydra
May 17, 2019
Easy and straightforward Abdel was very helpful throughout the entire process and I recommend him or anyone at priority Nissan. There were missing parts on the car and he went Abdel was very helpful throughout the entire process and I recommend him or anyone at priority Nissan. There were missing parts on the car and he went ahead and order them and fixed it up no problem. He has very good customer service. More
by ATFish101
Employees Worked With
Abdel Bouydra
