About Us
Copyright 2014 DR Media Holdings, LLC
Search

Progressive Chrysler Jeep Dodge

7966 Hills and Dales Rd, Massillon, Ohio 44646
Sales: (800) 370-6259
Service: (800) 370-6207

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
0% Recommend

Overall Rating 1.6

78 Lifetime Reviews

Write a Review
Progressive Chrysler Jeep Dodge
78 Lifetime Reviews

Hours: Closed

Progressive Chrysler Jeep Dodge Info
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.

Nearby Certified Dealers

78 Dealership Reviews
Filter Reviews By:


Reason For Visit
Service

"asked them to check front end of my charger. they just..."

asked them to check front end of my charger. they just fixed anything that was loose. charged me $800 and said it was fixed. still made the same noise it was making before. took it back the next week. they reluctantly put it on the rack and checked it out. they agreed after a test drive that it made a noise but they couldnt figure out what it was. they said everything was tight. they told me that they would have to tear down the front end more and that would cost $1300 more. point is that i asked them to fix the noise in the front end and they didnt. and they gave me the run around on getting it done right.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

mike in service
More

Did you find this review helpful?

Yes


Reason For Visit
Service

"I would not reconmend this dealer for servicing your car...."

I would not reconmend this dealer for servicing your car. Right now I am having my jeep liberty serviced for a new catilitic converter It was towed in a week ago they said that they thought it was the the timing chain that was the problem. that was after they ran a computer check well it turned out not to be that they called me and told me that they had good news that it was not the timing chain and that the repair would probably be less money well to make along story short they said that i needed a new converter that would cost at 2100.00 dollars a lot more that what was quoted for the repair if it was for the timing chain so I say where is the good news I should say the jeep is out of warenty when I asked if i could have the old converter when they took it off they said that they would have to charge me a 200.00 dollar fee for me to have it back.I could understand if the jeep was under waranty that they needed it to verify that it was was bad the other thing is that they are charging me $4.10 for .39 cent bolts to put this converter back on.The other big issue is that they cant locate a converter this is a commen vehicle they said that it will be next week befor they can get one.The jeep wastowed there because our regerlar service place could not handle it because of there work backlog. on top of it they are charging me 10.00 dollars for shop supplies is not the the nut and bolts that they are soaking me for the shop supplies.Well I can go on with more sufice to say I left in a huff, very discusted

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

terry lumley
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"I do not live near the dealership but saw a great deal..."

I do not live near the dealership but saw a great deal for the vehicle we were looking for online. Wendy called me after I made an offer online. She said she would get me the best price she could. She called back again later in the day around 3pm. Gave me a good offer over the phone and said we might get an even better offer if I qualify for the additional rebates. I asked her to see if I qualified for those rebates and then I could give her a final decision on purchasing the vehicle. I needed to know the final price because I was going to have to drive 4 HOURS from across the state to purchase the car. She called me back at 5:50 pm that night, 10 minutes before the dealership was closing for the night. She stated that I did qualify and what the price was going to be before tax and tilte. I called back at 6:03 pm and left a message stating that we wanted the vehicle and that we would be driving up to get it the next morning. I found someone to watch my two small children and my husband and I left at 7 am. The internet stated that the dealership opened at 8am and I called at 8:06am while we were in route. The service area was open but no one was there from the sales department until 9am. I continued driving and called again at 9:30 am. I spoke with the sales manager that Wendy had said gave her the purchase price the day before. He first was nice and said he remembered that vehicle and price from yesterday. He then looked up the vehicle again and asked me again what Wendy said the price was. I told him and he knew what the price was that I was quoted because he had said it earlier in the conversation. He said that the price was wrong. He didn't say 28, 449 he said the price was 38, 449. I told him that is not what was stated on the message on my phone and that even his price on the internet was lower than that quote. He then said let me see what I can do. He then came back with a price of 35,199. That was his best offer. That isn't even a good offer. I could get that price at any dealership all day lone. I then stated I had a quote on a vehicle with the same specs from a different dealership for 32,000. He said well I bet that the vehicle there isn't as nice and this was a great price. He talked to me like I wasn't educated about the vehicle I was looking to buy. Well he was wrong. THIS DEALERSHIP IS DIRTY! After driving 2 hours of the 4 hour trip I told him that I will not take that so called deal. That all he did was tryh to get me to the dealership under a lie thinking I was studip enough to just buy the vehicle anyway because I had drove for 4 hours. I am not going to write and call everyone at Chrystler, Dodge Ram to let them know that this dealership is dirty and using horrible tactics to get someone to buy a vehicle. GO ANYWHERE but HERE at PROGRESSIVE for a vehicle.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Wendy and the Sales Manager
More

Did you find this review helpful?

Yes
 
2


Reason For Visit
Sales (New)

"I just bought a used jeep from them. Not only were their..."

I just bought a used jeep from them. Not only were their prices the best on the internet, My family was treated from special from the very begining when we walked into the door for our test drive appt. They were very professional and effecient and had everything in order and waiting for us. I would definalty recommend this dealership to anyone buying a new or used vehicle. They made me feel very welcome to their dealership and seemed like they went out their way to help me. I have never been to a place of business that treated their customers like this. I know they are in the sales business, however these folks here at this dealership are geniune!! The salesman that waiting on me on the phone, answered all my questions, and took his time with me and returned all of my calls in a timly manner. I didnt just feel like they wanted to make a sale, but they truly cared about the customer.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

terry varney
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"This was our first Dodge purchase. Our Saleman was Jason..."

This was our first Dodge purchase. Our Saleman was Jason Allman. Jason was very nice to work with and very thorough. He answered any questions we had. It was a non-stressful buying experience. We will definitely be back.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Jason Allman
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"We have been Purchasing vehicles from Progressive since..."

We have been Purchasing vehicles from Progressive since 1977 and know we will receive personalized attention and a great deal when we return. Jason Allman was very patient working on helping us purchase our new Jeep Wrangler. I felt very comfortable with him and felt he was very up front with us. He really put a lot of time into showing me all the features of the Jeep. I never felt rushed and he made sure all of my questions were answered (I asked a lot!) I have and will continue to recommend Progressive to anyone and everyone who is looking for a car!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Jason Allman
More

Did you find this review helpful?

Yes
 
1


Reason For Visit
Sales (New)

"Purchased a new Chrysler 200 on Monday from Jason Allman...."

Purchased a new Chrysler 200 on Monday from Jason Allman. Had a great experience, we were in and out in about 3 hours. Jason was great to work with.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Jason Allman
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (Used)

"What a stress free experience this was. Test drive, in..."

What a stress free experience this was. Test drive, in and out in less than 3 hours. I'd like to give a Special Thank you to Brian and Craig for the beautiful new car and quality customer service.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Brian Gasper, Craig Sanders
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"I bought my Dodge Journey and have it serviced at..."

I bought my Dodge Journey and have it serviced at Progressive and they are awesome to work with! I highly recommend them! They have taken really good care of me and I will be a repeat customer!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Bob Walter, Mark Hastler
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (Used)

"I purchased a used 2010 Honda Accord. Montale Watkins..."

I purchased a used 2010 Honda Accord. Montale Watkins was an extremely friendly and very knowledgable salesperson. He took the time to understand my needs and requirements. Montale made the process of buying a car as painless as possible and I enjoyed working with him very much. I would highly recommend that you ask for Montale if you are visiting Progressive Chrysler Jeep Dodge Ross P Cleveland, OH

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Montale Watkins
More

Did you find this review helpful?

Yes
1
...
1 - 10 of 78 results

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory