Read Reviews Puente Hills Toyota Scion

Puente Hills Toyota Scion

Puente Hills Toyota Scion

17070 Gale Ave
City of Industry, California 91748


Sales: (626) 964-7100
Service: (877) 675-5410
Parts: (877) 675-5409

Puente Hills Toyota Scion
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.7
  • Quality of Work:

    4.7
  • Friendliness:

    4.8
  • Overall Experience:

    4.6
  • Pricing:

    4.7

24-Month Rating

based on 77 reviews

4.7

4.7 out of 5

194 lifetime reviews

Puente Hills Toyota Scion

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Certified: Puente Hills Toyota Scion

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Puente Hills Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 9:00 AM - 9:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Automated Car Wash Parts Store
Cable TV Rental Car Service Onsite
Children's Play Room Shuttle Service
Customer Lounge Area Movie Theatre and SUBWAY restaurant inside the dealership
Drive-In Service

youngin
4/8/2013 7:43:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ray AlvarezRay Alvarez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Puente Hills Toyota Scion:

I went to multiple Toyotas and other car places, but no one was a help. Ray Alvarez LISTENED and helped me get what I wanted. I was so relieved I met with him because it was my first time buying a car on my own. He just made it super easy for me and gave me a great deal from the beginning. NO B.S. and this is KEY: NOT PUSHY. Just understanding of what I wanted and when I wanted to buy the right car. Ray is awesome and I have already referred him to several of my family members and friends (which I hardly ever do unless I really think he's the real deal). Ray, thank you again!! EXCELLENT SERVICE and 5 STARS all the way :)

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silvaleader
4/6/2013 1:22:05 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rene PradoRene Prado
Alex TorresAlex Torres
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.4

My Review Of Puente Hills Toyota Scion:

Rene helped us, BIG TIME! ( I know i am a hard grader, always room for improvement) My girl friend just graduated college and is now getting her masters, so she wanted the brand new toyota corolla. WE GOT IT! with great payments (dont want to share too much personal info, I dont know if its a great idea) 8,500 dollar down payment. and 0 INTEREST FOR 5 YEARS and more great stuff, YES the mats were included! I dont know who started that rumor; that the mats arent included with toyota vehicles?? I mean, my girl friend is pretty picky and she works fast. These guys (ARMONDO! AND ALEX) Were very professional! Alex could have smiled a little more, But it was great overall! They really know how to make you comfortable. They sat with us, negotiated prices and most importantly, they gave us what WE wanted. We are glad we came to this dealership. SHE loved the deal she was given and she loves her brand new car. I would definitely recommend this dealership to anyone of my friends. Keep up the good work Puente Hills Toyota!

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daeyoungit
3/24/2013 10:00:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sim LuuSim Luu
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Puente Hills Toyota Scion:

Sim Luu was very helpful and tried to get us good deal on my family's new car Venza. He is also very kind and smile at every moment.

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helmervelez
2/28/2013 9:42:52 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kathryn MarenziKathryn Marenzi
Kims SimmsKims Simms
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Puente Hills Toyota Scion:

Puente HillsToyota renewed my faith in car dealerships. Buying a car is one of the hardest things to do. In the last couple of weeks, I went to a few dealers and once I got there things were not what I was told. Puente Hills Toyota was different. They took great care of me. I got exactly what I wanted with the help of Kathryn and Kim. I would highly recommend to go to this dealer and avoid the trouble with others. My wife and I love our new Prius!!!!!

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mikeCampb
2/12/2013 4:36:23 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg KernGreg Kern
Ron LandinRon Landin
Kathryn MarenziKathryn Marenzi
Kims SimmsKims Simms
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Puente Hills Toyota Scion:

I went here to grab a Scion FR-S recently and the entire experience from start to finish was great. Ron and company did a great job of quickly getting the vehicle in the precise configuration I had hoped.

The financing folks were splendid! Kim Simms and Kathryn Marenzi did an absolutely amazing job of finding me a much better interest rate than I had expected and were a pleasure to deal with during a (normally long and tedious) process.

Overall, the entire staff was professional, helpful, and straightforward. I would definitely recommend this place!

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pbradley26
1/27/2013 6:31:23 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ray AlvarezRay Alvarez
Kenny ChanKenny Chan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Puente Hills Toyota Scion:

My daughter and I initially went in to look at and "maybe" test drive the Lexus is 250. We met with Ray Alvarez, who was professional, knowledgeable, and friendly. We fell in love with the car, and since the price was right, we purchased it that day.
Ray quickly moved us along to finance, where we worked with Kenny Chan. He, too, was so friendly and professional. We even had to come back a few days later and rewrite the PO to add my daughters name. We interrupted him in the middle of his lunch break, but he stopped to help us out. I would highly recommend this dealership for their professionalism and ease in purchasing a vehicle.

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Kim B2013
1/13/2013 3:09:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ray AlvarezRay Alvarez
Kims SimmsKims Simms
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Puente Hills Toyota Scion:

A great big thank you for the smoothest and enjoyable purchasing process ever! Ray got me exactly what I wanted and was very quick to respond to any email or phone questions I had, he also helped me learn the basics of the car and setup my Bluetooth. A huge help all around. Kim was fun, we had a great time during the paperwork process. All dealers should take lessons from Puente Hills Toyota.

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malanlai
12/31/2012 8:42:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sim LuuSim Luu
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Puente Hills Toyota Scion:

Sim took good care of me and my family. He took the time to make sure we got what we wanted. He was excellent and made our car buying experience easy.

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lt3768
12/31/2012 7:15:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sim LuuSim Luu
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Puente Hills Toyota Scion:

We were there to check out for a new car, starting with Lexus. However, there were no Lexus cars at this location. Hence, we checked out Avalon since we already got 2000 Avalon before. After testing out Avalon, we decided to check out Highlander for more space that could fit more than 6 persons. We finally saw the 2013 Highlander Limited car. Sim Luu was very friendly to help out, and got us a proposal from his manager to take this 2013 Limited Highlander with Blizzard Perl color with 0 interest & 0 down to take the car home instead of waiting to look for a Silver color Limited Avalon. We were there over 6 hours, but we did leave the dealership with a new car that our kids loved, and we were happy as well.

I was surprised for very pleasant this car shopping trip. Sim Luu was great, and we had pleasant experience with Nick and Kim as well.

Thank you for the best customer service experience for buying a car!

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Daisey8989
12/31/2012 5:25:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sim LuuSim Luu
Scott PetersenScott Petersen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Puente Hills Toyota Scion:

I purchased a new sienna SE from Puente Hills Toyota ,I would like to thank Sim Luu and Scott Petersen, They give me a Good Price and Best Deal.
The customer service is EXCELLENT! I highly recommed Puente Hills Toyota to anyone buy or lease a car,They definitely got the best deal.
Thank you again Puente Hills Toyota Sim Luu and Scott Petersen to make things simply and easy to us!!!!

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