My Review Of Putnam Chrysler Dodge Jeep Kia:
I was actually hoping this dealer would be great, since it's been highly recommended on this website. My experience though, was far from great.
First off, they flaunt the high rating on this website with a huge banner in the showroom. "Highest Rated dealer in Connecticut for this, this, and this." I guess I'm OK with this, since not everyone reads this site... but it's a pretty low tactic to sell cars.
I walked in on a Thursday night and was greeted by Mark. My first words out of my mouth were "I'm looking for a new commuter car. I'm interested in the Dodge Dart, and I'm not ready to commit to anything today." I did his walk-through of the dealer, sat in the Dart in the showroom, and took one for a test drive. Before I left, he tried to get me to commit by putting a down payment that night, after I specifically told him I was not ready to commit. <<-- Strike 1.
Before I got home, (I live about 10 minutes away) I had already received an e-mail from Mark saying it was nice to meet me, etc. OK, not bad, he's being friendly. Part of our conversation before I left that night was about figuring out exactly what I wanted in the Dart. I replied that night detailing what I was looking for.
The next day (Friday), while I was at work, I received 4 phone calls, 3 e-mails, and 8 text messages from him throughout the day. I wasn't exactly available to talk while at work, but I did reply to one of his text messages. He found something that was similar, but not exact to what I was looking for. He sent me the window sticker via e-mail, called me, and texted me asking me if I received it. I'm OK with persistence but, it was already starting to get out of hand. On my way home I was finally able to talk to him via phone. Magically, the rebate for the Dart increased by $1000 overnight and he "talked to his manager" about reducing the amount to put down to commit to buying from $500 to $200. I already told him the previous night I was not ready to commit, but apparently he didn't get the message. I told him again I wasn't ready to commit. <<-- Strike 2.
That night (Friday) I received a phone call from a phone number in Norwich CT that I didn't recognize. 860-373-7225 was the phone number. I didn't answer it, but instead I decided to do some research on Google if anyone had any information on who it could be from. I found out it was a 3rd party survey company doing a survey on Putman Chrysler Dodge Jeep Kia. I was livid. I try my best to protect my cell phone number and private information. I did NOT GIVE THEM PERMISSION TO USE MY PHONE NUMBER TO GIVE TO A 3RD PARTY. I received 8 calls from that number over the weekend before I blocked it. I hadn't even bought a car and they were already looking for survey information? Absolutely ridiculous. <<-- Strike 3.
After all of that, I e-mailed Mark my frustration about the 3rd party survey company. I told him I didn't give you permission to use my phone number in that way. While he was apologetic, he proceeded to tell me that every dealer uses 3rd party survey companies, and that I'd be receiving survey calls from anywhere I went.
I went to a total of 4 dealers within the past couple weeks. None of them were as pushy as Putnam Chrysler Dodge Jeep Kia, and NONE OF THEM USED MY CELL NUMBER TO GIVE TO A 3RD PARTY SURVEY COMPANY. The dealer I eventually chose to do business with actually had me sign something that stated they would NEVER USE MY INFORMATION in such a way.
If you like pushy salespeople looking to pressure you into a very fast sale, and like to get phone calls from 3rd party survey companies, then this place is perfect for you. I however, don't like being pressured to commit, especially after I told them I wasn't ready to do so. I especially didn't appreciate them giving out my phone number without my permission.
And to presume that all dealers give out phone numbers to 3rd party survey companies to help the owner and managers know how they are doing, they are so wrong about that. How about make your sales determine customer satisfaction? If a customer is happy they are more willing to buy than not.
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Putnam Chrysler Dodge Jeep KiaAdded:
3/18/2013 12:16:35 PM
I am sorry to hear of your less than pleasurable experience with us. We strive to provide excellent service to all our customers and am sorry we fell short for you. I have reviewed your concerns with our sales team and will look to make sure we improve our processes accordingly. We do take great pride in our customer service and the awards we have won because of it. I again apologize that we let you down and we will continue to look to improve everyday. We also wish you the best with your new vehicle. I hope you get many years of enjoyment from owning it. Thank you, Mark Dexter