We found our 2009 Certified Pre-owned Prius on the Queensboro website. First off the car was amazingly clean. The ad showed an exact image of the car on the dealer's floor and a full description. Bruce Edelman was exceedingly helpful: first laying out the exact cost to us for the car and secondly with meticulous attention to the paperwork.

Everything was ready for me when I came to pick up the car. We went through all the details and then Bruce gave me a complete instructional tour of the vehicle. Made sure everything was perfectly clean and presentable down to making sure the floor mats were snapped into place and then he linking my iPhone to the car's hands free system. He even set the GPS for my trip home. Bruce exhibited a true sense of pride in selling his cars.

I had bought cars form other dealers in the past and I'm happy to say that here I did not get any "strong-arm" tactics about purchasing extra warranties or any surprise fees upon delivery.

Very happy.

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Worked with salesman Bruce Edelman in buying a new 2012 Camry...found Bruce to be super professional...anal in his paperwork..
Dots his i's....and crosses his t's.......I am a sales rep in the casual furniture industry and it was a pleasure working with him...very thorough
In explaining costs etc so there are no surprises....thoroughly explained features as dashboard looks like a rocket ship..set up features for me.....car was ready on time for pick up..had bought my previous Toyota at same dealership in 1996..
Hopefully I will have the same experience when bringing car in for service.....if not ..I will not be happy and will contact Bruce directly..
I luv my new Camry..awesome

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I would like to recommend Bruce Eldelman. He was my sales guy at Queensboro toyota. He was Great. He gave me a fair price, took his time to go over everything. It was a pleasure doing business with him and never in all my car buying years have i ever met a salesman like Bruce Edelman. He was honest and kind and most important great sense of humor. He made my experience enjoyable. Will be going to this dealership and leasing again. The Dealership is clean and all the staff is very polite and helpful. You wouldn’t go wrong going to this dealership.

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Very lousy service, will not recommend to any body, those people have no trust to any body, promise one thing and never ever do it.

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I purchased a 2012 Prius 4 over the internet from Bruce Edelman. I called Bruce primarily because of the good reviews on dealerrater.com. Frankly, I was suspicious. For all I knew, Bruce could have written his own review. Also, here I was spending $30,000 at an unknown dealership with an unknown salesman located thousands of miles away from where I live. I was pleasantly surprised. While no dealer in the area had the trim and color I wanted, Bruce found one in about three weeks. Throughout the process, he was conscientious about keeping me informed. Last, but not least, he had the best price.

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I went to the dealership to get a brand new camry 2012. I talked to May the saleswomen. She had bad customer service. While she was helping me she would go and talk to othe people. I was in a rush to get a car for my birthday which it was a week from that day when I when in. So finally we settle on a deal. I told her the color of te exterior and interior of the car. When come to te day to pick up my car it was terrible. That interior color was not what I wanted, there was scratches on the window and there is 81miles already on the car. She went on to explaining that they had to ship it from some where so that's why there's 81 miles on it. I mean where in the world could it have been that it takes 81miles to get there. She went one explaining about the scratches she said it nothing you can whip it off. I asked her to whip it off and she tried to whip it off and a tissue but it didn't come off. Then I told er that the interior color wasn't what I had agreed on. She said you didn't say anything about interior color matter to you. I was like what do you mean I told you more than five times that I wanted black on black not ash grey. So she went to the manager and told him the situation. He then came out saying that it wa my fault for not saying the color that I want. I sai that I did specify the color. We were arguing for like 10 mins. Then I told him, "okay listen I don't want that interior color and it doesn't matter if May heard it or not, that's not the problem the problem is that I te customer dont want the ash grey interior, how are you going to solve it." he was like let me go check my inventory see what I can do. He then came back saying that he doesn't have anything with that specification. So I told him that I don't want the car then. I got my deposit back. I walked in to the dealership thinking I would drive out with a brand new car on my birthday and instead I walked out the dealership angry and I unsatisfy.

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I financed a 2004 Ford Explorer about 3 weeks ago and the same day i noticed the ABS & 4x4 high light blinking. I also noticed the rough gear changing whenever i switch to reverse. Now im paying for a truck i can't drive because the transmission has to get rebuilt! There must be something i can do! I shouldn't have to pay for financing a bad vehicle!

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Service Department is HORRIBLE!

I bought my Prius from them and went there for my 5k service maintenance. One day after I did my 5 K maintenance I noticed that one of my tire hub caps was loose. I thought no big deal, the poor mechanic was probably busy and he simply forgot to put the hub cap correctly.

I went there again for my 10K service maintenance and I told the service department receptionist what happened earlier to my hub cap. I thought that was it, I’m good now, they will pay more attention to my car this time. A few days after my 10K service appointment, I realized one of my hub caps was freaking missing!

Hub cap is not a big deal, however, if their mechanics are so reckless and incompetent as to mess up something as silly as a hub cap GOD KNOWS WHAT ELSE THEY MESS UP UNDER THE HOOD!

I contacted their so called service department 'manager' but that was useless. I guess once you make a purchase from them, they don’t care about you anymore.

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I bought my first new car ever with Queensboro Toyota. I found Bruce Edelman to be an extremely knowledgeable and experienced salesperson. Better yet, I could freely engage with Mr. Edelman as he is forthright and direct. My buying experience at the dealership was very pleasant as Mr. Edelman was timely, courteous, and his information was totally accurate. In summary, I enthusiastically recommend the Queensboro dealership and, in particular, Bruce Edelman.

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Worst experience EVER!!!Came to buy a new car. Left a deposit. Was told to come in to sign DMV papers the next day and pick up my car the folowing day. One accessory item was supposed to be installed ( takes about 1 hour to do). 2 hours before the pick up time the next day I was informed that the accessory is not available, so I should just pick up my car without it and then make an appointment to get it installed. It takes 5 hours to get someone on the phone at this dealership BEFORE I PAID for the car!!! I could only imagine how long it will be AFTER I PAY for it and need something else from them. So I said, no Install it and I will pick it up later. I made it clear that I need my car ASAP. Sales person said that he will call me next day to tell me what time to pick up my car. No one called. I finally located the manager, who told me that my sale person is off today and he is clueless about any accessory instalation or me picking up any car today?!?! I told him that , I would just cancell the whole thing then. His answer is " It's up to you" Wasted 3 days on this unproffessional dealership. Went to Huntington Toyota and got my car for $500 less with everything installed and ready to pick up in just one day!!!

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