My Review Of Queensboro Toyota:
I wanted to purchase a Certified Used 2005-2007 Highlander Limited. I went online and searched on http://Toyota.com and found that this dealer had the exact model I wanted. I emailed them and received a response from Bruce Edelman with a price quote. I did some research on the price he gave me, and it was extremely fair based on Edmunds and Kelly Blue Book estimates. I met with Mr. Edelman and saw the vehicle in the showroom. I asked for a "Car Fax" report. Bruce gave me an "Auto Check" report. I put down a $500 deposit and arranged for a test drive. When I went home that evening, I viewed and printed the "Car Fax" report that was available from the Queensboro Toyota website. That report agreed with the "Auto Check" report that Bruce gave me. When I took the test drive, I realized that the vehicle was exactly what I wanted, so I looked it over carefully. On the bill of sale, Bruce noted those items that needed attending to (a parking light out, a loose rearview mirror and some body touch ups). We arranged for me to meet with the Credit manager at a specific day and time and take delivery of the car the next day at 2pm. When I arrived to meet with the credit manager, he had been delayed but another employee assisted me. I arrived early to take possession of the vehicle and went over the vehicle while it was in the service bay. I pointed out a few items that I had missed. Long story shot.. they fixed them all before I took delivery and, it turned out that the mileage that they had quoted, 45000 was actually 4,500.0 on the Trip Odometer. The vehicle actually had 36,000 miles on it (like the Car Fax report stated). When I got the vehicle home I realized that it was missing a front cup holder, a cigarette lighter, and, more importantly, a jack. I returned to the dealership. Bruce met with the parts dept. He gave me the cupholder and ordered the cigarette lighter and jack which arrived the next day, and he installed both. I LOVE my 2007 Highlander. I know that nothing ever goes completely smooth when buying a pre owned vehicle, but I really found my experience of purchasing my Certified 2007 Highlander a pleasant experience. I honestly believe that Bruce really wanted to make sure that I was 100% satisfied with my vehicle and he went out of his way to make sure. Yes, there were some things that didn't go perfectly, but Bruce was there all the time on my side making things right. I don't know what it would be like to just walk into this dealership to buy a vehicle, but, if you shop online and contact Bruce Edelman, I'm confident that your experience will be as pleasant as mine.
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