Worst experience EVER!!!Came to buy a new car. Left a deposit. Was told to come in to sign DMV papers the next day and pick up my car the folowing day. One accessory item was supposed to be installed ( takes about 1 hour to do). 2 hours before the pick up time the next day I was informed that the accessory is not available, so I should just pick up my car without it and then make an appointment to get it installed. It takes 5 hours to get someone on the phone at this dealership BEFORE I PAID for the car!!! I could only imagine how long it will be AFTER I PAY for it and need something else from them. So I said, no Install it and I will pick it up later. I made it clear that I need my car ASAP. Sales person said that he will call me next day to tell me what time to pick up my car. No one called. I finally located the manager, who told me that my sale person is off today and he is clueless about any accessory instalation or me picking up any car today?!?! I told him that , I would just cancell the whole thing then. His answer is " It's up to you" Wasted 3 days on this unproffessional dealership. Went to Huntington Toyota and got my car for $500 less with everything installed and ready to pick up in just one day!!!

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I always go there for my oil change, they took me the whole day to have this done. Can u imagine oil change for a whole. They accept too much appointments in a day, by the time you get your car, still it is not fixed. They should check the competency of the people working in their repair department, it looks like that they are not fixing anything, your car is still the same the way you brought it to them. And one time I have all my tires changed in this dealership, and in1 day I had 1 of my tire flat, I brought my car back to them, they don't have warranty.

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I wanted to purchase a Certified Used 2005-2007 Highlander Limited. I went online and searched on http://Toyota.com and found that this dealer had the exact model I wanted. I emailed them and received a response from Bruce Edelman with a price quote. I did some research on the price he gave me, and it was extremely fair based on Edmunds and Kelly Blue Book estimates. I met with Mr. Edelman and saw the vehicle in the showroom. I asked for a "Car Fax" report. Bruce gave me an "Auto Check" report. I put down a $500 deposit and arranged for a test drive. When I went home that evening, I viewed and printed the "Car Fax" report that was available from the Queensboro Toyota website. That report agreed with the "Auto Check" report that Bruce gave me. When I took the test drive, I realized that the vehicle was exactly what I wanted, so I looked it over carefully. On the bill of sale, Bruce noted those items that needed attending to (a parking light out, a loose rearview mirror and some body touch ups). We arranged for me to meet with the Credit manager at a specific day and time and take delivery of the car the next day at 2pm. When I arrived to meet with the credit manager, he had been delayed but another employee assisted me. I arrived early to take possession of the vehicle and went over the vehicle while it was in the service bay. I pointed out a few items that I had missed. Long story shot.. they fixed them all before I took delivery and, it turned out that the mileage that they had quoted, 45000 was actually 4,500.0 on the Trip Odometer. The vehicle actually had 36,000 miles on it (like the Car Fax report stated). When I got the vehicle home I realized that it was missing a front cup holder, a cigarette lighter, and, more importantly, a jack. I returned to the dealership. Bruce met with the parts dept. He gave me the cupholder and ordered the cigarette lighter and jack which arrived the next day, and he installed both. I LOVE my 2007 Highlander. I know that nothing ever goes completely smooth when buying a pre owned vehicle, but I really found my experience of purchasing my Certified 2007 Highlander a pleasant experience. I honestly believe that Bruce really wanted to make sure that I was 100% satisfied with my vehicle and he went out of his way to make sure. Yes, there were some things that didn't go perfectly, but Bruce was there all the time on my side making things right. I don't know what it would be like to just walk into this dealership to buy a vehicle, but, if you shop online and contact Bruce Edelman, I'm confident that your experience will be as pleasant as mine.

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I had a great experience from the minute I walked in the dealership. I called and spoken to Mr Alarcon in advance,he was waiting for me when I arrived, and we went straight out to the vehicles I had expressed an interest in. Mr Alarcon was extremely knowledgeable and I never felt pressured or up-sold. The process of buying a new vehicle was painless and honest and I would recommend VICTOR ALARCON and Mr Lakomy to any family member or friend.

I financed my purchase and again the process was fast and painless. I apologize for not remembering the finance person's name but he worked hard to get me a good interest rate while going the extra mile to ensure I understood every aspect of the financing.

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We went to this dealership about 3 months ago to purchase a 2008 Toyota Avalon. We ended up getting it for a good price and thought the dealership was reliable. Whe we went to go sign the contract, we were treated with utter disrespect. When we asked to see the carfax, he showed it to us. Last month, we decided to get rid of the car, and when we went to a few dealerships, we were getting very low offers. One of them told us there was an accident on the car and we realized that the carfax they showed us was fake. Horrible dealership, buying a car shouldn't be so tough. We have bought two cars with Lexus, both amazing. We bought three cars with Toyota, all horrendous regardless of where you go. I'm done after this.

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Went to the dealer to buy a used FJ Cruiser, advertised for 24999. Stood around for 20 minutes before the rude desk girl finally referred me to the sales manager. The sales manager got me Renzo from Liberia who was courteous and helpful. I showed him all the dings and dents in the vehicle, that clearly showed extensive off road use. The vehicle was also missing the side panel on the driver's side door, and another panel under the steering wheel. The steering wheel also had the paint scraped off! But Renzo insisted on the full KBB / Galves price of 24000. I started at 18000 and we reached a median of 20500, out the door bottom line price. the manager offered a 20,000 flat price if I used their financing. I agreed. Once that was done, I got the total bill, which added 2150 on top of the "out the door bottom line price"!!! I protested and they showed me that it was for tax and servicing, and that everyone was charged this. But I had negotiated for the bottom line price. I've been buying cars for over 20 years now, and I felt that they were dishonest. I walked out on them. The next day, I saw their ad again on autotrader. They had dropped the price to 19990. What a bunch of dishonest losers. At this rate, the only reason they do not go out of business is due to the majority of consumers being gullible and uninformed about how to deal with used car salesmen.. would recommend this place for college social science majors for a real time demonstration of fallacies and misinformation.

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When I got there with intension of leasing a car, they gave me a good price forgetting to tell me couple of things about it till after I said yes....Like that the price will change dramatically if my credit score is not enough :(( Well than I left this dealer and almost lost a plates because apparently they do not know how to use a screwdriver. They called me to apologize after I completed customer service survey and Manager of Sales - Bobby (don't remember last name) - a Polish guy offered first service for free. So when I got there to get it done of course he was on the vacation and service guys couldn't do nothing. Then when I got there for 10000 miles service I approached him about it and his reaction was - “well I don’t remember calling you and since you do not have it on the paper to bad for you because there is nothing I can do" ... I won't even comment this words... Seriously, I'm getting anxious every time when I have to go there for service ... to bad no other dealer is close....

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I went to this dealership via the internet correspondence.When i got there to see the internet salesman Mr.Bedelman,he was assisting a buyer at his table,and he had another customer ahead of me.So right away that was not good for i don't have a lotta time to waste searching for a new purchase.So he quickly excuses himself from the exsisting customer,asks me and the customer ahead of me what were we looking for.After we told him,he goes back to his table and prints up a price printout and hands it to us to look over,then goes back to his intial customer.That was not my ideal experiance of visiting a dealership.Waiting on line to see a salesman who's trying to service too many people at one time is not what i needed.So being pressed for time,i wound up walking out in dissapointment.

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The experience I had with A. Kaplan from Queensboro Toyota was just horrible! He promises the world takes a deposit and then three days later tells me he can't get the car I want and then trues to up sell me on a more expensive model. This is exactly the clique the car industry needs to avoid not encourage. Please STAY AWAY from Mr. Kaplan he is not an honest man, just another sleeeezzzeee ball of a car sales man.

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I came in to purchase a new Yaris. I signed papers and everything they said they would get me the car by the end of the week. I had to call them since I never heard from them. They told me they were having difficulties locating the car. The next day Arty called me saying they couldn't find the car but would sell me a corrola instead. I didn't want a corrola I wanted a Yaris. And to make matters worse Arty kept calling me "Sweety and Sweetheart". I ended up getting the car at Toyota of Manhattan in less then a week.

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