I am from CT and knew I wanted to purchase a Subaru. I contacted Lucio, salesman, based on a referral from a colleague even though he was with an auto dealer in Boston. I dealt with Lucio over the phone exclusively and used their website to view inventory. Lucio is/was AWESOME!! Yes, he knows his inventory and was able to get me a great deal, but more importantly, to me anyway, was that he was a professional throughout the entire process, not just a sales person. The process was exhausting due to reasons outside of Lucio's control (this had to do with other States' DMV's in order to get my CT drivers license and temp plates). He walked me thru the entire process. Lucio was always even-tempered (even when I wasn't due to aformentioned reasons), always available and approachable at all hours of the day, including weekends. Whatever I asked for Lucio provided for me in a timely manner (such as CarFacts), and, followed up with me to make sure I had what I needed and to answer questions since I purchased the car without seeing it or taking it for a test-drive. His "finance guy" Arthur was also very kind and helped me get competitive financing options. Lucio even went so far as to pick me up at the subway station as I had to take a train from CT to MA to get my car. The car was beautifully cleaned and well cared for -- they even filled up the tank with gas for the 4 hour ride home. Oh yeah, the car itself is FANTASTIC; I purchased a used Subaru Forrester and it was everything Lucio said it would be. Total transparency with this auto dealer. Will buy all future cars from Lucio at Qurik Works Subaru no matter where I reside.