Quirk Volkswagen

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Quirk Volkswagen:
I bought a new Jetta from Quirk a month ago. It was my first time ever buying a car, and I had a great experience at Quirk. Mark helped me out, was never pushy, and made me feel comfortable. I told him it was my first car, and he made me feel really good about the purchase and the terms, etc. The test drive was great, and when I went to pick up the car just a few days later, Mark showed me all of the features and buttons and even programed the satellite radio for me. A few weeks later I had some questions, and Mark and his team were very responsive and accommodating. I would definitely recommend Quirk to anyone interested in VWs. They have the best selection in the area, so the car you want will probably be in stock.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Quirk Volkswagen:
I purchased my vw sportwagon tdi last sat. and the experience was very comfortable. Nick and Jason we responsive ,courteous without being pushy. All my questions were answered and you got the feeling that they were genuinely concerned and wanted to please me.
The car was ready when I got there to take the test drive and I was impressed with the auto.
Jason called me the same afternoon that I purchased the auto and told me about a $250. coupon that I could get on line. I thought this to be very admirable and going that little extra mile to make one feel that someone cares.
I am very pleased with your dealership due to the way I was treated by Nick and Jason.
Sincerely
Jules Pacheco

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Quirk Volkswagen:
After much research, I decided on buying a new VW. Looking around online, I came across the Quirk VW Website. I was amazed at the website quality, the large up-to-date inventory and the very responsive feedback from Mark. I actually choose my exact model before I even visited Quirk. I was greeted like a VIP when I showed up. I was offered a color brochure, a beverage, and a test drive in my new 2009 Tiguan. I loved the small SUV. My salesman, John DeSantis, was very accommodating and answered all my questions with professionalism. He met all my needs. The vehicle was perfect when I took delivery. I am very satisfied with Quirk VW thus far, and see no reason why that wouldn't continue. Thank you Quirk.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Quirk Volkswagen:
Recently went to buy a pre-owned car and I'll never recommend anyone to visit this crappy place to anyone.We saw the internet price of the car as 14,999 and when we went in the guy told us it is 16,299,when we said we saw the price as 14,999, the sales guy went to his manager and came back and told us he could give for 14,999, I asked him for 12,000 initially and the sales guy again went to his manager and this time the manager himself came and told us he can't do it less than 14,000, i asked him if he could do replace the leather seats since there were torn andwornout and the jerk manager simply tells us no and literally gets up and leaves ,literally asking us to get out, after this he goes to his other sales members and was joking about my offer right in front of us. I am planning to pursue legal option to see if i can teach this guy a lesson about customer service.The sales manager is Real jerk.Please avoid buying from these guys.They cheat on the actual price and you are treated badly on top of this.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Quirk Volkswagen:
My wife and I were in the market for a wagon, so we stopped by Quirk to take a look at their selection of used Passats. Right away, I was approached by a sales guy who was a little too quick to try to hustle me.
First we took a look at a Passat Wagon that was FWD when I clearly stated that I was in the market for a 4 Motion Wagon. The guy lied to me and said "This one is a 4 Motion" I told him it wasn't for two reasons...A. No 4 motion badging B. The front wheels spun as I showed him the torque steer and wheel spin associated with a FWD VW VR6. The guy lied again and said that "Some 4 Motions don't have badging and that even AWD cars have front end torque steer and front wheel hop". Funny, because I drove into the lot with my Audi and have never managed to chirp the front wheels with it!!!!
Don't get me started on the filthy interior and molded carpet. The car obviously had serious leaks and sun damage as both the carpet and seats were damaged beyond repair.

Then, the guy tried to pass a RWD Mercedes wagon off as a 4 Matic. What??? Again, no badge and the difference in Rwd and Awd is clearly apparent. This car was drastically overpriced and had about 75k miles on it and probably suffered from a loss of compression because it was very weak driving off the lot.

Here's the real kicker...I told this guy that the wagon has to be Awd because it was for my wife to use in driving our newborn daughter around in the snow and ice. What a scumbag for trying to pass a Mercedes RWD wagon off as a 4 matic.

The guy gave me line after line of bad used car salesmanship. "What's it gonna take to get you into a car today???" "You look like a guy who knows what he wants" "Its the right car, at the right price, so whats the problem?

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Quirk Volkswagen:
I knew exactly what I wanted. Blk/Blk Passat Turbo with heated seats and manual transmission. I had contacted lots of dealers only to get all the BS, come on in let's talk etc.etc. I was only looking for the best price. I called Mark Gallagher and told him what I wanted, he said I'll call you back in 10 minutes. HE DID. He gave me the best price, and said the car could be ready by 5:00 pm. IT WAS. I think I was at the dealer for 30 minutes and was done. No issues. Good Guy!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Quirk Volkswagen:
I went in to Quirk VW in Quincy expecting the typical dealer atmosphere, but got something completely different.

Before walking in, I looked on their website to find either a 2007 or 2008 Rabbit. I picked out a white 07 and as soon as I clicked "subit" I got a call from Mark Gallagher who helped me through the entire deal. It blew me away how he was like no other salesman. Considerate, understanding and reasonable it's something that is missing in sales these days Mark proved me wrong. He understood my credit situation and worked with several banks in order to get the right financing. Quirk got my APR slashed in half and got me down to 60 months instead of the 72 months I expected.

If you're thinking of the old quirk, think again. They did a complete 180 and put other New England Dealerships to shame.

Thanks Mark! I love my Rabbit!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Quirk Volkswagen:
Bought a brand new Vw 06 Passat. Car had leaked the first time it rained
on both sides of the front. they replaced windshield. I brought the car to a autobody shop to repair a parking lot dent in the rear. When the body shop opened the rear panal the owner of the body shop asked me if this was a used car? I told him it was a new car and it only had 40 miles on it when I bought it. I was then told by the body shop that the roof had been replaced and was shown weld marks that were on the rear panals of the car that were repaired. also the whole car had been repainted with the exception of the front fenders. When I brought this to Quirk Vw attention they offered to give me another passat with less options for my car plus $1000.00 out of my pocket. I found this to be unacceptable and they bought the car back from me for what I paid for it -$1000.00. and sign a statement that I would no longer have any legal recourse in this matter. I called Vw customer care and they sent me a $1000.00 voucher toward the purchase of a new vw.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Quirk Volkswagen:
"What can I help you accomplish today?" HAAAA!

I bought a used 2002 Honda Odyssey from Quirk in October 2005. The negotiations were difficult and stressful (like most car buying expereinces) but I think we got a pretty good deal in the end. The problem came when we bought the extended warranty (I know we should have avoided that but anyway..). When we got the paperwork from the insurance company a few months later I found that a mistake had been made. I had bought a policy for 4 years and 50,000 add'l miles; what I got was a policy for 4 years and 50,000 TOTAL miles (in my case 20,000 miles). I informed Quirk of this in January 2006 and they said they would take care of it. I called back a few months later, and they said they would take care of it. This occured continuously for 10 months! I always asked that they call me back when they had things worked out and they would NEVER CALL ME BACK. Finally I dealt with Chris Trombino who would at least not pretend to deny he ever heard of me when I called back. After almost a year of fruitlessly having these clowns try to fix the policy I decided just to cancel it. THEN I had to deal with trying to get the refund. Michael Quirk, the GM, has no idea what customer service is.

I think what got to me the most is that when they answer the phone at Quirk they give you that ""What can I help you accomplish today?" line. What a laugh. Given how long it took for me to get any satisfaction, they should consider changing it to "What can I help you accomplish sometime maybe when we feel like it next year or so?" Avoid these guys if you can help it.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Quirk Volkswagen:
The Sales Group at Quirk Volkswagen could be likened 1-to-1 with a sleezy snake oil salesman. If you don't get EVERYTHING they say on paper, they will lie right to your face and tell you there is nothing you can do about it. I even dealt with the General Manager, who is a brother of the owner, and he is as sleezy as the whole bunch. Once they made their sale, they hurried us out the door and were absolutely rude and less than helpful when we returned with problems. We bought a Toureg from them and without a doubt, their Navigation systems are the worst I have ever used in any auto. They have refused to help us remedy this and told us that they would not do anything for us. The GM lied to my face and denied any previous conversation. Given another chance, I would probably still buy a Toureg, but never in a million years would I go back to Quirk VW in Quincy except in my nightmares! I would recommed you shop around and be wary of their slick moves and lies. They should be very ashamed at how they treat people, especially when they don't know if you have friends looking to buy. I've already told 3 people to try for themselves and they were very turned off by Quirk. Try for yourself, but don't say I didn't warn you.

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