R&S Imports

Reason for Visit: Service

I recommend this dealer: No

My Review of R&S Imports:
If i could give negatives, I would. The service is just terrible at this dealership. I own three different brands of luxury cars, a lexus, bmw, and a mercedes. None of the other dealerships' services are as poor as this one. When I first got my car in 2000, the service experience was relatively good and 8 years later it totally went down the toilet. When I first called to schedule an appointment, it took over 10 minutes of waiting before i got connected to a scheduling rep. That is fine as long as I get my car fixed in the end (just that the other car dealerships I've been to, the scheduling rep is usually instant).

So the day comes and I take my car to the dealership to fix my radio and some other problems. I waited a total of four hours and after the THIRD hour, the service rep came over and told me that my radio will not be covered under the extended warranty that I bought and that its going to cost me 750 to replace. At that point I was pissed off and I went home and just did some googling, which I should have done in the first place because it literally took me 10 minutes to fix the problem myself.

As great as I felt saving that 700 dollars for the sound system, i cant help but still feel cheated by paying 3000+ dollars for the extended warranty just so these useless and under qualified "service reps" can try and "fix" my car.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of R&S Imports:
I love their cars however using their service department is like getting a tooth pulled. When you pay upwards of $60,000 for a car you expect(and they advertise) impeccable service however thats not what you get at R&S. They don't seem to care much because, I guess, they must feel they are the only Mercedes Benz dealer in the area. Very high prices, very arrogant service personnel, lost keys, lost paperwork. car is dirty when returned. Overall just not the type of experience they constantly advertise.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of R&S Imports:
They had my car for 3 days and it was returned (while they were still here) with the same issue. When I telephoned the next day to talk with the service dept they yelled and said it was impossible - the car was fixed, test driven, QA'd, etc. Did I mention this proble was of a warning / message showing up in the dash read out - it was there when it went in and it is there when it was returned. It was not a subjective issue.

Was this review helpful to you? Yes | No