RAB Motors

Reason for Visit: Sales

I recommend this dealer: No

My Review of RAB Motors:
Friends,
Please do not patronize RAB dealership! They are ruthless car sharks. The only thing they seem to respect and cater to are the ultra-rich richies of Marin. Here is my story: In 2002, I paid them all cash for my first new sports car, which ran great. In 2006, I traded that car in for a Certified Pre-Owned car (first time I bought used) that, it immediately became apparent once major stuff had to be replaced, was not up to snuff. Seven major repairs and 14 months later, after the car sat in their shop all last week with a major electrical issue, I threatened to contact M-B USA and surprise, then RAB management was suddenly willing to talk to me. They offered to first pay 50% and later 100% of this latest very expensive repair OR to "replace" my car. Great, I thought, and went with high hopes to meet with the General Sales Manager and find a new vehicle. He was a strange bird, nervous as an actor auditioning and no common sense that I could detect. He and another manager on the floor joined us for a very bizarre discussion that centered around the wealth of their Other Clients, while he read my complaint letter to M-B USA out loud. I am not kidding when I tell you that all they did to refute my points were to talk about the ultra-rich in Marin who can "afford" to throw money at problems like the ones my car (a high-end luxury vehicle, $100K new) has had. Really? ... RAB wanted to pay me $18,000 on a trade to get me to lease something else! When the Kelly Blue Book on the car is $35K. They said they don't go by KBB. ?! They sure went by KBB when they took my wonderful sports car in on this trade! After the smoke cleared, I decided to take back my (for now) fixed car. I am writing M-B USA to let them know what kind of tacky people are selling their product. I do believe in M-B cars' safety and I loved the way my sports car handled and this car too when it's running fine. $18,000! What an insult. And here I thought they were trying to rectify a bad situation. They are ruthless, strongarming, and only hungry for money. After these latest shenanigans their "management" pulled, I am never setting foot in RAB again (though I have had a good relationship with my Service Advisor since 2002). I'm finding a private mechanic. If you value your dignity and have any sense of business ethics, please stay clear of these people. Their mechanics do a good job of fixing things that should have been working in the first place, but snakes are running this dealership, plain and simple.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of RAB Motors:
Overpromise and Underdeliver...way under!

Against the advice of friends and colleagues, I gave in to temptation and purchased a vehicle from R.A.B. Motors. Now I have a new $80,000 vehicle that handles like a '76 Chevy Nova with speakers that sound like a transistor radio and a navigation system that requires a Ph.D. in Chinese algebra to operate. The vehicle has been in the shop 3 times in the first 90 days, and they have yet to address any of the problems. The dealer's response, essentially, has been "Hey, your car...your problem". In fairness, I should disclose that they did kindly offer to buy the vehicle back....AT $18,000 below the payoff amount and $14,000 below the wholesale value. "First class customer experience"...please - it's the same customer experience that you'll get at Vinny's Auto Sales (complete with the smarmy sales representative who will run back and forth between his office and "his manager" and "the finance guy" about a dozen times "to get you the absolute best deal"). The second you sign on the dotted line, your just another sucker that's stuck with an expensive vehicle. They know it, you know it, and they know that you know it - and you know what? That's the whole idea - that's actually their business model. Do yourself a favor folks, run - don't walk - and find yourself a reputable dealer. You'll be glad you did.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of RAB Motors:
I would strongly encourage any prospective buyer to be cautious in terms of purchasing any new Mercedes at R.A.B. Motors - particularly if it's a virtual "not in stock" or "build-to-order" buy; that is, if it's a transaction where the vehicle is not physically on the R.A.B. Motors' sales lot. In short, I had a very bad experience and question R.A.B.'s commitment to customer service at all levels - from sales and, with all due respect, to ownership.

While perhaps an aberration, our experience with R.A.B was at best sloppy & unprofessional and.... at worst, our experience was full of misrepresentation(s), dysfunction, disingenuous and disrespectful behavior. Notably, we ended up buying the same model from a another dealership via (of all things) our Costco Membership - Strange, but true!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of RAB Motors:
I have had good experience with R.A.B Motors in part because I ask questions and specify what, exactly is to be done to my car. To avoid unpleasant surprises I always ask for an estimate before approving any work on my car. The staff seems not to change, is friendly and tries to make the owner's car service task as easy as possible. It's not cheap but one does get good service that's in keeping with owning a Mercedes-Benz.

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