My Review Of RK Chevrolet Subaru:
I went to RK Subaru to have a tuneup done, my appointment was for 9:00 a.m. After waiting 3hrs they came out and told me I needed addidtional work, I okayed it, I need gaskets for them to do the tune up. After leaving the service dept 5 1/2 hrs later, why it took so long they couldn't tell me, I left only to have my Subaru Forester start to over heat. I called the service dept, but they had left for the day, i had to get my neighbor to go and purchase some antifreeze for the car. I was told I got a tuneup and a diagnostic test, and gasket repair, which cost me almost 400.00 dollars, obviously they did not check the fluid levels on the car. Repeat calls to the service managers have gone unanswered. Never again will I do business with RK Subaru, and as a military widow of a veteran, my concern is other military people getting ripped off by this service dept. If other single woman are reading this think twice about taking your vehicle to this place, once they get your money they don't care if your satisfied or not. I want to thank Subaru of America, who were kind enough to help me with this issue. I had to turn to them since no one from RK Subaru Service Dept. would return my calls.
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RK Chevrolet SubaruAdded:
3/14/2013 8:29:08 AM
I apologize that your visit with us was less than satisfactory. I am sorry that we did not live up to your expectations.
I would like to correct the errors and ensure that the problems are handled appropriately.
Please contact me at your earliest convenience on my direct dial number 431-6507.
I look forward to hearing from you and satisfying your concerns.