I made a deal with them over the phone to buy a used 2011 Hyundai Elantra. First of all, the price they negotiated with me was not the final price of the car. They said that was the price before they certified it and that they wouldn't sell the car non-certified. This process adds $1,400 to the cost of the car. They would not negotiate any part of the price after telling me this. Instead, they tried to give me the price of the car in only monthly payments. They would not give me the actual price of the car they were charging me, or the interest rate because "They weren't qualified to do that." I finally got an out-the-door price from them. I gave them all my information to finance the car and put a down payment on it to hold it until I could come pick it up. They pulled my credit information, my co-signer's credit information, my credit card information, my social security information, everything (took about a half hour to give them all of this). They were going to take a $2,500 down payment and I could come pick the car up in two days. When I asked if she would for sure hold it, she called me "silly" and said of course.
Fast forward to the next day, they left a message on my phone saying they needed to talk to me right away. Thinking something was wrong, I called them back. They said the car "didn't pass the final safety inspection" and they "couldn't in good faith sell it to me," but that they "had an awesome different car for a great price." After looking into it, they actually sold the car that they took my down payment on and lied over the phone saying it didn't pass safety specs.
Then, multiple different people from the dealership called me about every hour asking when I was going to come buy this "awesome different car" (not the one I made a deal with them about). I told them every time I wasn't planning on buying it. They said they would take the down payment from the credit card information I gave them and that I could come pick it up. I was worried because they had all of my information and I was not interested in this alternative car. I got 5 calls a day at least for the next week until I told some poor customer service girl this whole story.
Rant over, but I will never trust this dealership. Not only did they back out of our deal and sell the car I put a down payment on (after being called "silly" by their sales reps), but they continue to threaten to use my information to make a payment on some alternative car I've never even seen.
Would not recommend.
I Recommend This Dealer:
Hope, others but don't know all their names
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