We were deciding between a Kia and Hyundai, and were leaning towards the Kia just because we were super annoyed with the sales tactics of our local Hyundai dealer. We had done tons of research, and a couple test drives, so we knew what we wanted and how much it should cost.
On a whim on Sunday I wrote/emailed 2 other Hyundai dealerships as a last ditch effort before going with the Kia. Racine Hyundai called back Monday morning. They have me a straight-up price on their best deal (exactly what I asked for). No run around. No crap. No "we need to sit down and chat for oh about 20 minutes so we can be sure to find something that will fit your needs and budget". No pressure. When I had more detailed price questions on the phone, they turned around and got me the full answer in seconds. Their listed price really WAS their low price, just as listed on the internet - and it didn't factor in a bunch of incentives that I couldn't or wouldn't qualify for. It was absolutely the best price in the state and part way into Illinois, hands down.
Racine Hyundai does charge $199 for the setup/documentation fee. I'm not sure what the average for this fee is in Wisconsin, but I did see that some sites said that over $60 was high. But they were straightforward about it when I called, and still had the best price BY FAR with that factored in. The price even included a full tank of gas!
The only hitch I encountered was that when i signed the papers, they told me a "theft protection" fee of $199 was included in the price because they installed it on all cars at arrival so they just included that on the fee in order to keep it activated, and I needed to sign for that. I questioned it, and then pointed out that my quote did not include it. They called the salesperson in. He apologized profusely for not having deleted that properly, and took it out of the system instantly. No run around, or arguing, or persuasion or pressure, or waiting - he just took care of it in seconds and we moved on.
The entire process, test drive and purchase, was done in one short visit. They were very efficient, and had it all down to a science. The car was ready to roll by the time we finished signing everything.
One thing I hadn't realized before was how nice this place was going to be. Our local dealers are cramped have very limited parking. At local dealers, generally you just park where-ever you can squeeze between cars or next to garage doors. Then you have to wait 20 minutes for someone to move something so you can get back out again. Racine Hyundai wasn't like that at all. They have a HUGE parking lot, with more than ample 2-3 car driving lanes, and plenty of roomy customer only parking at the building. I pulled to the left on my way out to play with my new radio before leaving my parking lot, and didn't have to worry at all about getting in anyone's way while I worked through what I eventually realized was 160+ sirius stations that are free for 3 months (gotta say, not as impressed with Sirius radio as I thought I might be, but I wouldn't have renewed that anyways...).
All in all this definitely was worth the 1 hour drive out of our way.
I was initially a little nervous, since this place has few reviews since they've recently changed owners. but the reviews there were were really good and actually sounded legit, and the prior owner's reputation was really good also (including an A+ rating on the better business bureau) . I got a much better feeling about them from reviews then I did many of the other Milwaukee area dealers, and it proved to work out.
The only complaint I have is that the other dealerships had much prettier balloons. But hey if it saves me a few bucks for them to fly standard red white and blue balloons versus decorating with pretentious enormous gold and silver monstrosities, I'll take it!
Good experience. Great new car. A+!
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