Our experience at this dealership was very poor, and we suspect largely due to the lack of knowledge and professionalism exhibited by the sales person assigned to us on the Saturday we shopped. The dealership did not have the exact car (model, features, color) that we wanted, and after we asked if it’s possible to find one in the pipeline or elsewhere, the salesman said he would try to locate it at another dealership and execute a dealer trade. He bumbled on the computer, wasting our time and bringing up the wrong cars. My husband and I wanted to yank the keyboard from him, figuring we could probably navigate their system more effectively than this salesman. Eventually someone else stepped in and located the correct car. We negotiated on pricing, and were told that the final deal was absolutely the best they could do on a 2014 car. We were told that a dealer trade could not be negotiated on a Saturday, and the salesman would work on this and call me “first thing Monday morning.” He claimed to be an early bird and would have an answer by 9:00am. We left the requested refundable deposit.

Not feeling tremendous confidence in this salesman’s ability to follow through accurately, we visited another Subaru dealer. Not only did we encounter a knowledgeable, professional, and responsive salesman, we were also able to negotiate a better deal. This dealership also needed to investigate a dealer trade to get the desired car. This salesman, too, indicated that the required dealer trade could not be executed until Monday, and stated he would have an answer some time Monday morning. This second dealer called me promptly on Monday morning, faxed over the sticker, and when everything was confirmed, they stated they would have the car ready that evening.

I called Rafferty shortly before noon to let them know that since we had not heard back from them and did not have confidence in their ability to deliver, we were purchasing the car from another dealer, and I wanted our deposit back. The Rafferty salesman acted as if he had not committed to calling me Monday morning, and began whining that they were at the trading car dealer’s mercy and he didn’t have agreement on the trade. Shortly thereafter another Rafferty salesman called to say “I just go out to lunch and find that you’ve cancelled the deal. We made arrangements for the trade, and as soon as I can get a driver, we can get you the car.” I apprised him that no one from Rafferty called me in the morning as promised, and that a little communication on status of the trade might have gone a long way. I also shared that we were getting a better price too, and suddenly Rafferty was willing to match it. When I said that the other deal was done, the Rafferty salesman suggested that if I buy elsewhere, they would not service my car in the future. All the baloney being dished up made me even happier that I was buying elsewhere. And a further note to women buying a car at Rafferty: If you come with a male, be prepared to have the sales staff addressing him, even if you have made it clear that you are buying the car! When Rafferty mailed back the deposit check, even though my name was on the paperwork and I wrote the check, Rafferty addressed the mail to my husband!

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While my car buying experience from the dealership was very satisfactory, their service department leaves a lot to be desired. I bought a brand new 2004 Forester from them and have taken it back to the dealership to have it serviced on a regular basis. For the most part, the service department did a decent job. But lately, they have been trying to tack on unnecessary things like fuel line flushing or valve cleaning or things like that to try and jack up the bill. After the last service, which they completely botched, I will never take my car back to them again.

They recommended I replace the serpentine belt, which I OK'd. After I got my car back, the engine started to make these screeching noises which meant the belt was installed improperly. At first they denied anything was wrong and then blamed the muffler. They claimed I needed to replace the muffler. Even after replacing the muffler at huge expense, the screeching noise was still there. That's when they finally accepted the belt was installed wrong and fixed it. Now my new muffler makes funny noises when I turn off the engine and they claim that's just the way it is and they won't do anything about it.

STAY AWAY FROM THEIR SERVICE DEPARTMENT UNLESS YOU WANT TO GET FLEECED!!!!!!

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I was interested in buying a used car from these guys from an E Bay ad and inquired about the car. Not only could they not figure out what car I was asking about (keep in mind I responded to the ad in which the car was posted) and when I did not get a satifactory response from them ( I was getting vague and obscure responses) I told them I was not interested. At that point the guy began swearing at me and calling me names. These guys are so unprofessional I don't know how they stay in business, in fact with attitude like that I am sure that they wont be for long.

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I came in to look at a used car listed on Ebay, which said it was one owner vehicle.

Salesman was clueless about the history of the car.
He said it was a ONE owner car with NO accidents and then handed me a Carfax type of history which said it was a TWO owner car WITH an accident history.

Don't buy any used car from them without first getting an independent history of the car. This sales person matches the stereotypical used car seller.

I had previously use their service dept. and was very happy with their work(expensive). They were able to correctly diagnose a very difficult problem (I'ed been chasing it for over a year at independent service centers). Sometimes its worth paying more to get the job done right.

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We bought our 2005 Outback from Rafferty (our third Subaru)after shopping around at several dealers. Our salesperson was honest, very pleasant, and down to earth. We've taken the car there for service since then and have always been satisfied. I have no hesitation in recommending Subaru itself as well as Rafferty.

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Our family has been a customer with Rafferty for over 15 years. We have bought new and used Subaru's. Currently we have five cars from Rafferty in our drive way. We would not buy anywhere else. Customer service is number one from Mr. Rafferty to Jim Cahill and Danny in service. Buying a car is never easy, but Rafferty Subaru makes it pleasant! All sales/staff personel are knowledgable, friendly and sincere. I enjoy going into the showroom or the lot, just looking and personel remembering who I am, it is a great feeling!

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Rafferty Subaru has been my dealer since 2001. I have purchased from and serviced 3 WRXs with them. The service has been consistent, courteous and priced fairly. When I had any issues they were dealt with professionally, fairly and speedily.

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I purchased a new 2011 Forester last year and Bill in their sales department was very easy to work with and gave us a great deal. They also seemed to have the best inventory of any of the other dealerships in the area.

I've only had it in twice for oil changes since then but the service department was extrememly friendly and very easy to work with.

I highly recommend Rafferty Subaru.

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They tolled up $1000 worth of work that did NOT need to be done. They said I needed a new timing belt (replace at 91K miles, NOT 50K), fuel injection service (recently done), new brakes (brand new brakes when I brought it in), some weird additive to my coolant, a new seal in the engine. I brought the car in for a recall on a air flow meter. The timing belt didn't need to be replaced at all, the fuel injection service is actually a farce, the brakes, as I said, were brand new, and the engine did not have a cracked seal as I was losing NO oil, etc. I spoke with the dealership that sold me the car one month prior and they said the stuff did not need to be fixed and to get the car out of there and when I called Rafferty, the service manager told me it was too late, they had already torn my engine apart. I told him that they aren't allowed to do any work before it is approved by the consumer. Oh well, he said. They would still be charging me for the labor to tear the engine apart, which I NEVER asked them to do in the first place. I think that they are incredibly dishonest and wouldn't bring my car there if it died right in front of the dealership. I would rather pay to have it towed elsewhere.

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