My Review Of Rairdon's Dodge Chrysler Jeep of Smokey Point:
We stopped by this dealership since they were close to our house. We were greeted at the door by Nate and overall he was very friendly, informative and had a no pressure presentation which we really liked. This was on a Sunday afternoon and we were looking for a 3/4 ton pick up with a diesel engine so we were interested in the Dodge Ram 2500 truck. Since my Dad has back problems and cannot walk far, Nate offered to go to the back of the lot and bring the truck up to the front-wonderful customer service we thought. The truck was beautiful and we asked lots of questions to which he had an answer for all of them. We finished our tour of the truck and went inside to obtain his card and look at numbers. We were very clear that we were not doing anything that day but his sales manager walked up and Nate introduced us and gave him all of the details. His sales manager explained to us that this was a "today only" price and started in with the pressure. Then, one of us asked about maintenance and his sales manager stated that we only had to do an oil change on a diesel every 12,000 miles. We got a copy of the options report of the truck we viewed along with the written offer details he had quoted us. The option report had the VIN number blacked out. At the time, we we did not know what it was that was blacked out but soon found out when the other dealer gave us an option report to compare to the one we already had so we were sure to compare apples to apples and the VIN number was not blacked out at all. We left questioning the whole oil change thing but put it in the back of our mind. On Monday, we called the diesel mechanic and found out that oil changes need to be done every 3,000-5,000 miles and going 12,000 miles would be out of the question so of course we then contacted another dealer looking for the same truck but hoping for honesty in the sale. We visited the next dealer on Monday and found the same truck for a cheaper price and it had running boards already on it which the one at Rairdon did not. We got a written offer with no restrictions on when we had to buy and went home to sleep on it. On Tuesday, Nate called us to check on his offer. I explained to him that I had found the same truck with running boards at another dealer for cheaper price and told him that after finding out that the sales manager had lied about the oil changes, we felt lied to and were not comfortable dealing with them. He asked details about the other dealership which I would not disclose but I did give him the numbers of the deal. He said he would not be beat by any dealer and asked for a chance to offer me the same package on a truck for a better price. I agreed and he started on it. He called several times on Tuesday checking in, getting more details and to reassure me he was going to be able to give us the same truck with a better price. I had asked for a price every time he called during that day so it was not a matter of me asking for a price-I asked over and over and he convinced me he had to sell the journey to the sales manager for us but he would do that and again stressed that he would not be beat by another dealer. At the end of the day, he called to say he had a better truck with more options for a better price but that he had to present the offer in person and could not quote a price on the phone. He even emailed me an option report with the VIN number blacked out again so I could see what his truck had compared to the one we had found at another dealer. I fell for it and we went down to the dealer Tuesday night to what we thought would be a written offer when we arrived but what we found when we got there was totally different. He again met us at the door with his great personality. We sat at his desk and he took off to "get our price". We explained to him it had to be better than the other dealer and that if he could not do that, it was fine since we already had a great deal in writing on the truck we had seen. He was meeting with the sales manager (same one that lied to us) for about 15 minutes and then came back and said they were $600 apart from the other offer but he was working on it. We explained that we wanted to go home for dinner and thought that this price was already figured out since he had been working on it all day and that he had 15 minutes more to figure it out or we would leave. He said no problem and again went back to the sales managers desk. As the deadline of 15 minutes approached, he came back with his offer. It was below the other offer and it was a better truck. Great we said-lets do the deal and see the truck! That is where it got sticky-he said it was not on his lot and he had to dealer trade for it and that would take up to 3 days to do but he assured us it was local. We decided that would be fine and that we would give him a $2,000 deposit to show good faith and that he would put it in writing that the deposit was fully refundable upon delivery if it was not the exact product with all options presented, or if the VIN did not match or if we found ourselves in a bait and switch situation. We also agreed that if he brought the truck on Friday and everything was as presented in writing, his dealership would be paid in full with a cash payment less the $2,000 deposit. He took our offer to his sales manager and came back and said he could not do that. He stated that he had to wire the $50,000 into the dealer account to be able to pick up the truck and bring it back to his lot so he wanted us to pay for it all up front sight unseen. Keep in mind, our final out the door offer was almost $10,000 less than what he said he had to wire to the other dealer to get the truck. We questioned if his dealership also paid in full up front for all the trucks he had on the lot which of course we knew was yet another lie. He said it was his dealer policy to collect the entire price up front and that if we did it his way and the truck arrived on Friday with even one number in the VIN being different, we were free to sue his dealership to get it resolved. Of course nobody is going to go that route so we confirmed that he could not do the deal and that he did not want to accept our deposit so finalize the deal on Friday, so we we walked out. On Wednesday morning, I got up and got onto the internet. The night before, I had written down the VIN number of the truck he was wooing us with that according to the option report he had was in Monroe, WA at Rairdon Monroe. I simply plugged in the make, model, year and VIN number of the truck into the search engine. When the search result came back, it showed the exact truck we believed we were working on with Nate and it showed that it was available for purchase at Rairdon Smokey Point. So according to the website it had been on their lot all along and it was not really in Monroe at their sister dealership as had been presented by Nate the night before. We ended up calling another dealer (Gwen at Karmart in Burlington, WA) on Wednesday morning. We explained all the details of what we had gone through at both of the other dealers and exactly what had happened at Rairdon the night before, how frustrated we were, how we were wondering if there was even an honest dealer out there that cared about the customer and wondered if they could help us. Long story short, this dealer took care of us and we have never had a better vehicle buying experience! We got our truck delivered by Gwen at Karmart on Wednesday night and she picked up our trade in-how about that for customer service. On Friday, Nate called us again asking if we had gone with the other dealer we had met with and I explained we had not. He explained that he wanted to call us back sooner but had a family emergency and was not available to do so. He asked if we would go ahead and let him earn our business and if there was anything he could do to get us to purchase a vehicle from them. I explained to him that we thought he was probably a wonderful person away from the dealership but that after being lied to and jerked around on the deal, we would not be returning to his dealership to do any kind of business. I also told him about finding the truck on his website by entering the VIN number into the internet search engine and he said that it only came up on his lot because we were within his demographics area but the truck was for sure not on his lot and that he would know if it was on his lot. Really? Another lie! Keep in mind, even if we had not found our dream dealership and had not yet bought a truck, we would not return to Rairdon for any reason after being treated the way were were. I won't even take a chance on taking our new truck there for service-they lied to us from the intial meeting and shame on us for being sucked back into their dealership only to be lied to again. This was a hard lesson learned for us but hopefully this review will help others not make the same mistakes we did.
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