Ralph Thayer Automotive

Reason for Visit: Service

I recommend this dealer: No

My Review of Ralph Thayer Automotive:
I had a four wheel alignment done after hitting a huge pot hole. Upon leaving the dealership the car began to shake & vibrate violently. The dealership was closed so I pulled into the closest auto service and had them check it out. The mechanic at Ralph Thayer had loosened the engine cradle during the alignment and forgot to tighten it back up. The ENGINE CRADLE!!! I actually had to fight with them to get a refund and a realignment. They finally refunded me my money after 3 weeks of calls, visits, and emails. The realignment was 'set to factory specs' per the service tech, but the car still pulls to the right and the steering wheel points to the left. Overall they really didn't care about the seriousness of the situation and the safety implications. I talked to Craig the service writer, Tom the service manager, as well as Ralph Thayer himself. All concernd had little empathy for the situation. I would avoid this place for service at all costs.

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