Ramsey Acura

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ramsey Acura:
Only had one sales person for pre-owned vehicles on a Saturday. Several customers were waiting to be helped with the pre-owned vehicles. After very long wait, was treated very poorly by used car manager. Once he actually came out to help me, I put my hand out and told him my name. He barely shook my hand and didn't even bother to tell me his name (hence me referring to him as the used car manager). Then he asked my what I wanted, as if I were inconveniencing him. He had a major chip on his shoulder and was extremely unprofessional.

It is a beautiful dealership, which is a convenient location for me, but I will never buy a car there and will tell everyone I know how poor their customer service is!!! By the way, it turns out my neighbor had a similar experience there as well and ended up purchasing from a different dealership located farther away.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ramsey Acura:
After a horrible experience with Acura Manhattan, I went out to Ramsey Acura because they were open late (9pm) on weekdays. This was one year ago. They honored the price they discussed on the phone and made sure they had the exact type of car I was looking for before I went there.

They provided me a test drive without any problems and were happy to discuss what needed to be done to get me the car the following day. Even though we ended up in the showroom 30 minutes after closing, they never pushed us out or made excuses to finish up later.

Walked out with a fully loaded CL-Type S w/nav in the exact color I was looking for. Went back over the year to service the car and the service dept has always been professional and accurate in estimating time and cost. Could not be happier.

Ramsey Acura was light years ahead of Manhattan Acura in professionalism and helpfulness.

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