We were in the market for a new mid-size SUV, and had a short list of potential models we were interested in. We had already visited Hummel's Nissan and Lithia Volkswagen, so Ramsey was the 3rd dealership we had actually gone to. By comparison, Hummel's was stiff and formal, and the salesman not quite disinterested, but still informative. The person that helped us at Lithia was awkward and seemed well out of his element. Given it was close to closing time, but he also seemed unprepared and not very knowledgeable. But Ramsey was the antithesis to these two experiences.
We met with Paul Moser, who from the get-go was extremely friendly, charming, and down-to-earth. It felt like he was there to actually help -US- however we needed that help, rather than solely trying to -SELL- us something. Yes, I recognized the maneuvers to subtly maneuver us into a vehicle and up-sale certain features, but it was at least presented in a relaxed informative manner and not a pushy one-option manner. We never quite felt pressured into anything, and he seemed to have the answers to any questions we had.
The dealership itself, while small-ish, is well kept, clean, bright and has an open inviting feel; other than the two finance offices, none of the salespeople's desks are closed off or even have doors. I recognize this creates a subtle psychological element of openness and transparency, but it still works.
My only gripe is that when we went to finalize the purchase and we were with the finance representative, we had to unexpectedly sit through a lengthy and sneaky sales pitch for extended warranty options. We ultimately bought some of the options, and likely would have anyway, but the fact this was not brought up to us BEFORE we came in with the expectation of finalizing the purchase as we had agreed to leaves a bit of a sour taste. That said, this representative was also quite friendly and approachable.
I Recommend This Dealer:
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