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Ramsey Mazda Subaru

9631 Hickman Road, Urbandale, Iowa 50322
Sales: (515) 251-1529

Makes: Mazda|Service Center|Subaru
 
Good
83% Recommend

Overall Rating 3.9

11 Lifetime Reviews

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Ramsey Mazda Subaru
11 Lifetime Reviews
Ramsey Mazda Subaru Info
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11 Dealership Reviews
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Reason For Visit
Sales (Used)

"beware of as is and "inspections" that passed"

I bought a mazda 5 on a Wednesday night, and on Friday I was in the tire repair shop having four nails and or screws pulled from the back tire!!! I drive the freeway to work, hard to believe it happened on my behalf. And there was already a plug in it!!! Shouldn't that have been changed before being sold?!?!?!?! So beware of the so called inspection they do on your used as is vehicle! Price was right, service was good, outcome pissed me off! $120 for a new tire all cause I believed what their "inspection" paper said to be true!!!

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Employees dealt with

steve


Reason For Visit
Sales (New)

"TJ at Ramsey Mazda was fantastic. He was patient with us..."

TJ at Ramsey Mazda was fantastic. He was patient with us while my wife and I bought our first, new car. He answered all of our questions clearly and honestly and made the whole process as easy as it can be. All the staff at Ramsey were a big help. After my wife and I committed to the car we wanted we were congratulated by several other staff members. All the staff at Ramsey Mazda made, what normally would have been, a VERY stressful situation as pain-free as they could.

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5
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Employees dealt with

TJ Jennings


Reason For Visit
Sales (New)

"I had a great experience overall. This was my first..."

I had a great experience overall. This was my first experience buying a new car, and it was much easier than I expected. In fact, probably a little too easy as I hadn't planned on doing anything but test drive. Well, I ended up driving my new car home that day! This is also my first Subaru and I think it's safe to say I'm a lifer now. I guess it's true what they say ... Love, it's what makes a Subaru a Subaru :)

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Chris


Reason For Visit
Sales (New)

"I had a wonderful experience at Ramsey Mazda. This was my..."

I had a wonderful experience at Ramsey Mazda. This was my first time buying a new car and they made the process simple. I highly recommend the Ramsey dealership to anyone that is looking for a new vehicle. They are so easy to work with!

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John


Reason For Visit
Service

"This winter my 2006 Pontiac Grand Prix was having a hard..."

This winter my 2006 Pontiac Grand Prix was having a hard time starting. My electrical work inside the car seemed to be diminishing so I thought it was either a battery issue or electrical issue. I took my car to the Ramsey Auto Service center, where they discovered that I not only needed a new battery, but a new positive battery chord as well. Tim Jennings was extremely friendly to me, did a wonderful job of explaining what exactly was going on with my car (I'm not a knowledgeable car person by any means) and then took care of me by giving me a nice rental car to use while my car was being looked at. Overall, I had a great experience with Ramsey and would definitely return again!

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Tim Jennings


Reason For Visit
Service

"I called 2 weeks ahead to schedule a alignment on a 2005..."

I called 2 weeks ahead to schedule a alignment on a 2005 outback and wanted my transmission fluid checked. The day I had my appt the service appt informed me after I drove to Des monies from Huxley that there alignment table was broken and without following my specific instructions they drained my trans fluid and charged me 70 dollars. These guys are UN-professional, and can't follow specific instructions. Take your car to the twin cities Luther Subaru offers 5 star service at a 5 star dealership, Ramsey sucks. This is the 2nd time I have had less then professional service from this dealership.

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Service tech


Reason For Visit
Service

"Service department is slow and rude. I have to figure..."

Service department is slow and rude. I have to figure out who will provide warrenty work on mazadas in des moines. The car is fine but this dealership is horrible!!!!! Do not purchase a mazada in des Moines.

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2
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Service department and person answering the phones


Reason For Visit
Service

"I can't even rate this place as it was so bad. I will not..."

I can't even rate this place as it was so bad. I will not ever be taking my auto back to them. I wish I had seen this site before I took it to them. They are rude and have no customer service. I sat for 3 1/2 hours for them to tell me that it needed a part that cost $700. Then they had no way for me to get home unless I rent a car...Hoof it or call a friend. Nothing about a shuttle at all was mentioned for me to get to work the next day.... if I made it home that night from this nigtmare place. They are so far away from me too. They just plain don't care ... they are only after the money. I too will look elsewhere for service. Too big for their britches if you ask me. Definitley avoid this place. I will let everyone I know what happened to me. Doesn't do any good to talk to the service manager either...they are right and that's that. I wonder...who run's this place???? I'm sure they don't see this...unless they do and have the same attitude.

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4
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Employees dealt with

Billy Thomas and Dave Davis


Reason For Visit
Service

"I called Ramsey in response to a Check Engine light that..."

I called Ramsey in response to a Check Engine light that came on in my 2009 Enclave. They could not get the car in to look at it for over a week, once I dropped it off and picked up a rental car, they called and told me to come back and get it. The repair that was needed was fairly significant and they couldn't fit us in for another week. The repair was a warrantied repair and was caused as a result of a faulty oil life indicator system which had been recalled. As I tried to explain my concerns to Dan that we were leaving town and I wasn't comfortable being out on the interstate with my 9 year old knowing that the timing chain on my car was bad he said "I don't know what to tell you, but I can't help you out." He also let me know that people with "common sense" have ignored the oil life indicator as well as the owners manual and serviced their vehicle on a different schedule. Lucky for me there is another Buick Dealership not too far away and they were very happy to help us out. They had the repair completed in 1 and a half days. They were courteous and respectful.. Bob Brown GMC is where I will be taking my business in the future.

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3
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Employees dealt with

Dan Kellog


Reason For Visit
Service

"My 2007 Mazda 3 had a computer failure and after taking..."

My 2007 Mazda 3 had a computer failure and after taking it to 2 local places in Ames it was towed down to Ramsey in Des Moines. The first thing they did was let it sit outside in the parking lot for 4 days before finally getting around to looking at that car at which point they ran a diagnostic test that was like $150 or something stupid like that, the test didn't show to problem so they ran the test AGAIN and charged ANOTHER $150 and still the test didn't show anything (big surprise) then after looking around they finally found out that a component of the computer had went bad and so they went ahead and ordered the part for it. After my car had been siting on the lot for almost 2 weeks they finally called and told me the part had come in a few days ago but they just have had more important jobs that came before this one. The fix will only take about an hour but they continue to push it off till the next day and now I will be waiting over the weekend for my car. To top it all off if they would have fixed the car when they said it would have been back in my garage safe and sound but instead it sat outside during a golf ball size hail storm and now will need to be taken to another auto body place to fix after they get around to fixing the computer. Overall this is a terrible place for service and if my car ever needs to be taken to a Mazda dealer again I will be driving out of Iowa to locate another dealer because more than likely the service will be much quicker.

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4
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