I called Ramsey in response to a Check Engine light that came on in my 2009 Enclave. They could not get the car in to look at it for over a week, once I dropped it off and picked up a rental car, they called and told me to come back and get it. The repair that was needed was fairly significant and they couldn't fit us in for another week. The repair was a warrantied repair and was caused as a result of a faulty oil life indicator system which had been recalled. As I tried to explain my concerns to Dan that we were leaving town and I wasn't comfortable being out on the interstate with my 9 year old knowing that the timing chain on my car was bad he said "I don't know what to tell you, but I can't help you out." He also let me know that people with "common sense" have ignored the oil life indicator as well as the owners manual and serviced their vehicle on a different schedule. Lucky for me there is another Buick Dealership not too far away and they were very happy to help us out. They had the repair completed in 1 and a half days. They were courteous and respectful.. Bob Brown GMC is where I will be taking my business in the future.
Did you find this review helpful?