We have purchased two vehicles from Paul at Ramsey Subaru, and both experiences were perfect. In March 2015, we traded in my 2009 Focus Coupe for a 2015 XV Crosstrek and worked with Paul. Every aspect of the transaction was seamless. We went in on a Saturday, one of their busiest days. Within 2 days, the the entire process was done. We also completed all of our routine service at the dealership, including some warranty services when we ran over something in the road and blew a tire. Billy and Jerry were our go-to service guys, and we were always in/out in about an hour. The waiting room is always stocked, always comfortable, and the staff is always friendly.
We follow Paul on social media, and fell in love with the 2017 Outback models. I tweeted Paul at got a message back immediately, we made an appointment for test drive in the same day. We test drove an Outback, and Paul spent as long as we needed to talk about exterior/interior color options, add-on feature packages, and all of the awesome things that come along with the new models. We decided on an Outback in carbide grey with slate black leather interior, Eyesight and navigation. We worked with Marcy on the financing and warranty details, as we talked about our mutual love of dogs. The approval process was smooth, and the delivery happened same-day. From start to finish, we were at the dealership for about 4 hours- that includes the first test drive, to the full trade-in.
Paul and Marcy make an excellent team. Paul remembered us from our purchase 2 years prior, and it made for great conversation. Marcy got us in as quickly as possible, on the busiest of days, and worked with our financing company to ensure we got the best rate as returning customers. Not only are we Subaru customers for life, we are Ramsey customers for life.