Ramsey Mazda

Ramsey Mazda
436 Rt. 17 North
Ramsey, New Jersey 07446
(800) 671-9830

Manufacturer: Mazda

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Twenty-Four Month Rating: 4.5/5
106 Reviews
Ramsey Mazda

Overall Score: 4.5 Star Rating4.5



About Ramsey Mazda
Certified: Ramsey Mazda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ramsey Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



RonFlannery
5/18/2012 10:03:51 AM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike DePaolo

My Review of Ramsey Mazda:
Mike and everyone else in the dealership were very helpful. During the discussion, people from the service department even came out to talk about the history of the car, the work that had been done on it, and even the previous owner's driving habits - all of which they knew. The price was good, and the the car was well worth it.

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Christinav125
4/30/2012 10:50:44 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: William (Bill) Rajner

My Review of Ramsey Mazda:
Great experience at this dealership. Buying a car can be a long and laboring process. Our salesman, Bill Rajner, made purchasing a vehicle easy and stress free. As a Long Island, NY resident with a busy schedule, Bill did an excellent job communicating all vehicle-related information to me via email and phone. Every phone call and email was returned in a timely fashion, and all questions were always answered. Friendly and knowledgeable, would recommend Bill to any friends or family I know looking to purchase a car.

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Libra36
2/23/2012 9:01:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Ramsey Mazda:
After a horrible experience at Wayne Mazda I was compelled to write this review to show my extreme satisfaction with Ramsey Mazda. One of the sales consultants, Mike DePaolo, was very knowledgable about the vehicle we were looking for. He was very upfront and honest about the charges that will be applied toward the purchase of the vehicle.When we were negotiating the price, sales manager John Torres was very flexible during the negotiations.The business manager, Jim Sabini advised us on the advantages of financing with different banks and acquired for us the best financing available. He made the process of signing documents pertinent to financing very simple and stress free. We would like to acknowledge that Ramsey's Mazdas staff is extremely competent in their field and that they provide exceptional customer service.

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glevy
1/29/2012 8:53:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Zaku

My Review of Ramsey Mazda:
James was very helpful and added comic relief to this stressful situation. He was able to explain things to me about the car and everything about buying it.

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rranges
1/27/2012 1:01:57 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Zaku

My Review of Ramsey Mazda:
With a family of five, I have shopped for quite a few cars from different manufacturers and through many dealers. Ramsey Mazda is a local dealership for me so convenience was a given. What impressed me most, however, was the friendly, professional and knowledgeable service I received from the sales person, James Zaku. James greeted me at the door when I first arrived. He was polite and not pushy. In little time, he understood my needs and was able to answer all of my questions about the car I was considering. Bottom line: It was a pleasure working with James and I would certainly shop at Ramsey Mazda again.

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happycamper1
1/27/2012 12:00:47 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rocky Dunn

My Review of Ramsey Mazda:
I went to Ramsey Mazda and had already been shopping around for a Mazda 3 for 2 months. I just wanted to test drive the car and wanted to get an idea of what it would cost me. I went to a few dealerships before i stopped here and no one was interested in giving me any information knowing I was not ready to buy at that time. It was a completely different experience walking in to Ramsey. From the receptionist to the manager to the salseperson they were all friendly and welcomeing. Rocky my salesperson asked me a few questions then asked if I would be interested in taking a test drive. Finally someone who understands you have to like a car before you buy it. The test drive was fun and I learned a lot about the Mazda that I was interested in buying. When we got back to the dealership from the test drive Rocky asked me what else I wanted to get accomplished. I told him I got enough information and I left to go to the next dealership on my list. My voicemail was and is still full from all the dealerships calling me nonstop but I decided I wanted to return to Ramsey to purchase my Mazda. The Managers were upfront about everything and John the store manager at one point took me to his desk and showed me the different options since i had a very tight budget. i got the car i wanted wich made me happy and for the price that made my dad happy. Me and my dad were talking about all the fun we had when we picked up the car i love my new car.

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S.mor02
1/26/2012 11:54:43 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Sales manager and Robert Wood

My Review of Ramsey Mazda:
oh I don't know where to start..
The beginning, I contacted the internet salesman via email for a quote, his name was Robert Wood. He gave me a quote back and we emailed back and forth a few times, I told him I was paying cash and no financing was needed and the price that I wanted. He said come on in and assured me we can do it. So I went down, I went into the showroom and asked for Robert, he shook my hand and immediately blew me off to Mike and told him "she has a budget show her the options she has or something used". I was huh? I should have ran then but stupidly enough I sat down with Mike who asked me what I was looking for. Are you kidding me I thought I went through this in 10 emails I exchanged with Robert, I thought oh wait I brought the email yah! I showed him the email and what I discussed with Robert, that the fees would be added in the price not tacked on, at this point there were 2 fees. He says ok let me see what I can do and he got up and when over to talk to a very loud man who I would have sworn was gov. Christie at first. He comes back with a peace of paper with a list of fees and tells me that he can sell me the car for 1,560 over the quote Robert gave me plus tax and tags. Seems these were the fees added to the one time online quote, dest fee, AD fee, loyalty fee, cash fee,+250 coupon fee..LOL coupon fee? loyalty fee? cash fee? ok they were nice enough to deduct 250 if I print a coupon LOL I hope so they charged me for it.. and they were so kind to deduct the cash fee..there we were still 1600 above the quote, I said no this is the quote I was given not that. So the sales manager comes over and starts raising his voice yelling give me a price, ugh I gave u one. He says we can't do that....well then why did u tell me to come in! He starts showing me his fake invoices and making me feel about 2 feet tall, and funny, making me question what I know, I know..I had enough I walked out..I had 2 emails from the other day from 2 other dealers all same quotes with no added fees, so I went to Middletown Mazda I was in and out with the new Mazda3 for 1,600 dollars less than Ramsey. I was treat like a human being a valued customer offered coffee and hot chocolate for my daughter. I have bought a lot of new cars and never in my life have I experienced such a sham..BUYER BEWARE

In closing I would like to say Mike(sales manager) was a very nice guy I felt bad for him, the manager blew his deal

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dmplatinum
1/11/2012 8:22:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: lance aiello and charlie garcia

My Review of Ramsey Mazda:
lance and charlie were both very helpful and patient....we were a pain...lol.we ended up buying a cx7 and we are very happy with our decision!dana marshall

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dengaterade
1/8/2012 8:16:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Rajner

My Review of Ramsey Mazda:
Bill and the folks at Ramsey Mazda were great to work with. Knowing that I was on a trip to a handful of dealerships in the area to check out cars comparable to the Mazda3, Bill was understanding and patient, and had me behind the wheel of the exact car I had in mind in no time. He was very thorough and knowledgeable about the car, and spent as much time with me as I needed. Back in the showroom, he asked my timeline ("within the next couple weeks," I said, and, "that I was going to check out other makes"). He worked some numbers, and I drove away from there that day in a new Mazda3. Bill was never pushy. He was very courteous throughout. I'd highly recommend Ramsey--and especially Bill Rajner--if you're in the market for a Mazda.

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buyaJETTA
12/30/2011 6:47:32 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: I think it was James and John Torres with Robert Wood online

My Review of Ramsey Mazda:
I was a loyal Mazda customer for 7 years now.I did love my car and was looking for a new car to lease then buy.I went into Mazda Wednesday evening as that same day I received an email stating the appraiser was there to give me a quote.I met with a sales man James? My story is similar to customer who was there 11/21/11.But it was much worse actually I felt like the most worthless person leaving this dealership.No words can describe this experience.So, I tell James what I was looking for specifically as I wanted to lease then buy later as I am putting myself through school.He says okay I will be right back and brings over the branch manager, John Torres.This guy starts off with giving me a problem about the options I wanted.I told him I was leasing then buying and this was the car I wanted and would buy.He refused to give me a quote or any estimate.When he learned I had a trade in he told me that because my Mazda 2005 had 118,000 miles on it that it was valueless.I told him that I was offered $5,000 on the spot from ford with a quote of $183 a month for a lease.He asked for me to go get my registration which I did.My car is in good condition and was a former show room car so it basically has everything included being the sport edition it also has custom wheels added.My carfax shows a car accident as last year an old lady rear ended me with minor damage. This guy tells me he will not accept my trade as with an accident it will sit at the auction and will not be able to sell.The website states any trade in accepted under 6 reason's to buy at Ramsey Mazda.So, I inquire about the lease for $148 a month for a new Mazda 3 and the guy tells me it's more like over $200 telling me the website is not accurate.I said I have a Jetta waiting for me Saturday for $199 a month.He then became unprofessional saying that I was being low balled and that Jetta has a horrible engine that the car loses value as everyone knows these cars are horrible.He says the lowest lease is $219 a month and he is unaware of the dealer special happening right now.He also said with a Jetta you have a 50/50 chance of getting a good car or really bad car.He asked me if I was willing to take that chance.He ranted about the plant in Europe and parts and more bad stuff about Jetta.I just looked at him like he was crazy.He said I am here to sell you a car but it's obvious you don't want that right now.He tried to get me to commit to a number or give him a price.I said I would not do this as I need that information from him.He said your the buyer not me.It was really disrespectful at how he was talking down to me.He refused to give me a quote on any car lease or buy.He said you want to shop prices then go ahead but this is not how I do business.I sell cars and that's it and if you want to run back to my competitors will lower numbers I am not doing business like that.He said everyone comes running back to him when they see the prices going up.I told him I knew someone at Autosone in Woodbridge and that I could get a discount but thought I would stop here first.He said that the dealership is a wreck that it is a mess over there barely moving 38 cars a month.He refused to again give me a quote on the car I wanted to buy or lease.He got up and said I am sorry but I can not sell you a car and walked away from me.His sales associate looked at me said my name and then Well?I will never buy a car from Ramsey Mazda!In fact I think I am done with Mazda as if I can not even trade it in at the own dealership that says what types of people you have to deal with to own a Mazda.It's not worth and wait until the warranty runs out at 60,000 miles and you will have problems with a newer car.I do not know how this dealership won awards this year probably because the economy is so bad people are lowering their standards.I had my two young sons with me and one of them says to me Mom you got dumped!He said Please buy the Jetta.I can not wait until Saturday morning comes and I get my new keys.I was asked what I would like for breakfast from VW and if my family would like to join us as well.

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