A few weeks ago I went to the dealership to look at a used passat I had been looking at online. I showed up close to closing due to my crazy work scheduled, but a friendly sales associate named Aaron Kingsley offered to assist. We test drove the car and discussed its features. He did not seem disinterested or rushed due the the time. Ultimately I decided it was not the right car for me. Aaron offered of course to assist in finding the right one when I was ready. I explained to him that this was not a primary vehicle and I was not really sure if I would be purchasing at all.
I spoke with him again about a week later, he asked if there was anything he can help with (as expected a normal sales followup call)... I explained that my work schedule is insane and unpredictable and I really didn't know when I could come back. I didn't receive any pushy phone calls in the meantime as I normally do after visiting dealerships.
A few weeks later I returned with my wife to look at some other vehicles...After test driving just about everything on the lot. I was still no closer to making a decision yet Aaron and the Sales manager Greg Wells were still accommodating. I never heard any of the typical car dealer xxxxxxxx like "what can I do to get you in a car tonight". I never felt pressured to "run credit or numbers on the spot" like you will often experience at dealerships.
Again we returned and on this visit after discussing vehicles Greg offered different financing and lease options, again still not having actually run credit. Ultimately this tells me that they are less concerned about the making the sale than earning a customer.
I originally started this mission looking at 1 used vehicle..My wife and I decided to get 2 new ones instead. I came home with my 2016 Jetta sport this evening and my wife will be picking up her 2016 golf S this coming week. The entire experience was exceptional from start to finish. Kudos to James Cassels in the finance department for the same no pressure experience.
I am very easily turned off by the "typical car dealer experience" and this was most defiantly not typical. Aaron Kingsley is a huge asset to the company. Good job everyone.
I only hope the same experience continues in the service dept in the years to come.
I Recommend This Dealer:
Aaron Kingsley, Greg Wells, James Cassels
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