If it hadn't been for Willy Castillo I wouldn't have bought a new car today. He's trustworthy and knowledgeable in every detail. He encouraged me to come back any time had any questions which is comforting.
If it hadn't been for Willy, I wouldn't have even taken a test drive. After all, my10 year old Passat was working just fine. But that new car in the show room sure was pretty...midnight blue..my favorite car color. What could a test drive of that CC hurt? It was FINE. And then I wondered "How different is this from the car I know and love...the Passat? So Willy found a midnight blue Passat on the lot WITHOUT a sun roof (one of my deal breakers), I drove it and "that was all she wrote."
Susan Johnson in the finance dept made every thing so EASY! No red tape here.
There's one more thing, and to me, it's the most important thing....NO HAGGLING. They offered me a fair price for my car, no conspiring behind my back between management and the sales department, which is degrading to the customer. I was dealt with fairly and wasn't being "played." They paid the sales tax, too.
If your experience with Willy and Reed Vw is a good as mine, you're going to be a very happy customer.

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Start to finish this was a great hassle-free process. Jeff was knowledgeable and the finance team was not pushy. I would highly recommend them.

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Product noticeable, no pressure and everything went smoothly. Willy is a great sales person and made everything possible for us. This is our second car with him and this dealership. We are really happy with our new Tiguan and we're defenetly going back with him and this dealership in the future.

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Over the past 45 years I have bought many new cars. I never looked forward to the experience because it had meant dealing with the intial sale process. Previously I felt pressured from the minute I entered the lot until the transaction was complete. This was not the case at Randall Reed Volkswagon!!!!

The sales person let me look, explained my options and guided me through alternatives. When I kept coming back to my first choice, although above my initial price, we were able to work on numerous options that put me in my car, with terms I could work with.

Everyone I came into contact with while at the dealership were helpful and interested in making my experience what it was, GREAT.

Thanks to Randall Reed and particularly Evan.

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Everyone we worked with at RR Volkswagen were great. Bobby, Tony and Susan all went out of teir way to make sure we left there in the vehicle we wanted at the right price. Thanks again!

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This was a nice experience and the people were both feindly and helpful.
I enjoyed the selection and service. I have used this dealership for parts and service and always been happy with them.

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I came in on sat. the 4th of may, when greeted by Willy I told him up front , I was not going thru sveral back and forth neg. I told him what I knew I could get for my car and what payment I wanted, He said he understood , took my information, and within 15 minutes shook my hand , we had a deal, R.R.VW, made the car ready, filled with gas, gave demonstration, And I drove my new car out within an hour of when I walked in the front door. Thank you Willy Castillo, M.S.M.

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First i have to say that my experience with this dealership was outstanding from the minute i called to talk with someone to make an appointment to test drive a car until the moment when Bobby Owens drove my mother's 2013 Passatt off the show room floor. I would recomend anyone looking to buy a volkswagon to buy from Randall Reed and ask for Bobby to take care of them. Also if they are lucky they will have the pleasure of meeting Susan in finance who is just about one of the nicest people i have ever met. This dealership treats you like your apart of the family and i will never forget our experience with them. Thank you Bobby and Susan for helping my mom get the car she's always wanted.

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The sales person who took care of my online inquiry was expecting my visit and ready to take care of my business upon arrival. He was very courteous and knowledgeable of all the process involved on the leasing. He kept to himself my financial situation and acted discretely. I most definitely recommend Bobby Owens to anyone looking for a fast and fair deal!

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Brandon went above and beyond any service guy we have ever dealt with. He was incredibly friendly, and treated us like million dollar customers even though the service he provided us was free. I would service my car there again based solely on his demeanor.

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