My Review Of Randall Reed Volkswagen of McKinney:
NOTE: The I would not recommend this dealership is specifically that I would not recommend ever giving this dealership your email address, not that I would not recommend purchasing from them or allowing them to service your vehicle.
First of all, the service writer mentioned, Mr. Nguyen, was great. I am certain none of this is anything he had anything to do with, but rather whomever is responsible for dealership operational level marketing activity. What happened could be because of our email being provide via a sales person when shopping for a car, or because of providing it when the car we purchased was in the dealer's service department for a factory recall matter the previous owner had not yet addressed, I'm not sure which. They did not have the part to do it in stock, but that was not known until after I was registered into the system when they took the car back to service to do the recall. Once again, cell phone # & email was provided. At that time, the service department representative told me that email would only be used on matters regarding my car or to alert me to service specials being offered regular service customers by email.
If you do not like receiving SPAM, you may want to avoid giving this dealership your email address. My wife and I were recently shopping for a Jetta TDI. The salesperson what professional, helpful, and attentive, however they did not have a vehicle that met our requirements. We purchased the car we sought elsewhere. I did provide cell phone and email to contact me specifying contact was only to be regarding the type of vehicle we sought. I received email advertising from Randall Reed Ford, which I have never visited, never communicated with, and the only connection that comes to mind is Randall Reed's Volkswagen of McKinney. Not saying I would not buy a car from Volkswagen of McKinney, nor am I saying I would not take my Volkswagen there for service. I am saying if I can get my email address out of their system, it will never be provided to them again.
Was this review helpful to you?
Yes | No