This is my honest review of planet ford 59 in Humble Texas. First off let me say I will do my best to keep my emotions out of this review and just state the facts. I know this is a long review but please read to the end and determine if you want to do business with people like this.
On January 1st, I found my dream truck in PlanetFord 59’s lot and decided to buy it. I wasn’t looking for a truck but this thing was close to everything I ever wanted. As a past customer who had bought a car from them three years ago, I did not expect this fiasco.
We agreed on the price, a down payment of $10,000, my trade in value, replacement of the front windshield, and then signed all the paperwork about 3 hours later.
We were told by Matthew Rhead that due to the holidays they would run my card for the down payment within a few days; I agreed to this. A few days later, I receive a call from Matthew that they were only able to get $2000.00 on the card and it stopped working. He asked if there was a limit on the card and I said I did not think so but he agreed to run the card again the next day. He called back the next day saying the card would not work anymore. As my bank is out of state, I asked him if we could wire transfer to PlanetFord’s account and he agreed, but did not know what the account number was. I asked him to call my wife to set this up as she handles the finances. Matthew called her and because Matthew still does not have an account number for us the bank issues an $8000 cashier’s check and sends it in the mail. The $8000.00 is taken out of my account and the check is mailed on January 7th .
On Friday January 12th and Thursday January 14th I receive calls inquiring when the check will arrive. To both I respond that it is on the way and that my bank insists that the check should be delivered no later than January 19th. However, on January 14th, I am beginning to worry as because of the length of the process as well as the fact I have $8000 missing from my checking account. I call the bank again and ask to speak to the manager. She confirms that the $8000 has been withdrawn from my account and should be there no later than January 19th, but there is a potential issue with the check. Apparently on instruction from Matthew Rhead, the check “name” is filled out with “Attention Matt”. While PlanetFord 59 is listed in the address, they could have an issue cashing the check. I ask my manager to leave early in order to explain the situation in person at PlanetFord. I arrive that afternoon to speak with Matthew Rhead but he is not there so I am directed to Chris Griffin.
I tried to explain the potential issue to Chris Griffin but he responds that he wants for me to sign a new contract for $2000 down or for me to return the keys to the truck. At first I almost agreed to hand over the keys, however they brought out my old car with no plates or stickers. It was not in a drivable state. At this point neither of the options were acceptable as PlanetFord already had $2000 down and with the direction of Matthew Rhead had a check for $8000 dollars on the way. He kept saying something to the effect that the contract was not consummated and I kept telling him I don’t understand him and asking him to clarify. At one point I asked to speak with his manager but he refused. I become very frustrated and start making phone calls to find a connection to resolve the situation. I have a friend call over there and calm things down so I can leave with the truck. I agreed to come back on Friday but was unable to due to work. On Saturday January 16th I got a voicemail from Chris and return the call. I tell Chris I have “made a decision” and he replies that I “can’t make any decision” without listening to what I have to say. He keeps telling me the contract is not consummated, and I say I don’t understand and tell him I think a lawyer will tell you that the contract is valid and I owe you $8000 as it’s not delivered yet. He will not give me the time to even speak so I tell him give me a few hours as I think I have a resolution. After I get off the phone with him I head over to a local bank to speak with their manager and ask if there is anything he can help with and he calls my bank. Next thing I know I am walking out with another cashier’s check for $8000. At this point I now have $18,000 withdrawn from my account just to give PlanetFord $10,000. I am happy thinking with this check and that the drama and stress will be over. I head over there check in hand and the first words out of Chris is “We got your money” so I say “great you received my check?” It turns out he re-ran my card and withdrew another $8000.00 from my account. He never called me to tell me what he was doing. I inform him I now have $26,000 withdrawn from my checking account and I am upset. I asked him for clarification because I was told the card would not work after the $2000.00 was run. Come to find out the $2000 was from some other person’s card and the reason for the card not working was they could not read the validation number that Mathew Rhead wrote.
I am in this huge mess and my account is missing $26,000 because of Planet Fords lack of attention to detail and shady practices. There was no apology for not validating the card number, no acceptance of any responsibility for withdrawing money from another person’s account, or any attempt at compensation for the mishap.
I am still waiting on them to call me back to let me know that my $8000 check has arrived to begin the refund process. I am still waiting on my second key. I am still waiting on the replacement windshield.
I have always prided myself on being a loyal customer of PlanetFord and even had all my brakes and a full air-condition replacement done on my Freestar there. Heck I paid more for that job there then the bluebook value of the van. I have always had at least one ford in my driveway but after this experience I think when it comes time to replace my next vehicle, Planetford will not be on my list.
Summary, while the financial guys at Planetford need training, I still love my new truck. Read below as I hope I have real and valid suggestions.
(Manny and Daniel in sales no issues, you agreed to my issues, Manny with the windshield, Daniel with the key when I got the truck. No issues with the price, or the trade in.)
Edit 1/22,I am totally not upset anymore, and still love my truck.... My bank verified the $8000 check was delivered on the 19th to planet ford" attention Matt, "however for 50 bucks they got a stop payment from the bill pay company. (Waiting for the the balance of 8k to post back to my account) Still no call from planet Ford about my check, key or windshield.
So my advice for planet Ford;
1. When a customer keeps saying he doesn't understand you, and asks for your manager. You need to get another person involved. Or actually your manager.
2. When your fiance guy can not write legible, have someone else read and verify his writing as that was the entire cause of this issue.
What I learned.(other then ensure I have a ton of money in my account)
1. When I ask for an employees manager, I should insist as a car dealer employee will not comply.
2. If I think there could be a problem, I should not try to resolve it before the dealership knows about.
3. When both myself and someone else cant understand each other and I am telling them I cant understand you multiple times, I think that is the time I need to get my wife involved.
I Recommend This Dealer:
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