My Review Of Randy Lee's White Bear Lincoln Mercury:
October 2, 2012
Purchased vehicle through Willow Lake Motors(located across the street), a subcontractor who sells older model used cars for and on behalf of White Bear Lincoln.
The driver`s door power window would not go down. I pointed this out to the salesperson and he assured me it was probably something minor and that it would be taken care of.
1 week later, I took delivery and the window was not repaired. I received a written promise from Willow Lake Motors to repair the window. After a week of trying to schedule shop time with White Bear Lincoln(as directed), I drew the conclusion, based on statements from both White Bear Lincoln and Willow Lake Motors, that the work wasn`t going to get done unless it was at their convenience which would require my closing the small business I manage.
Finally, Willow Lake Motors approved having the repair done by Friendly Chevrolet which is located less than 2 blocks from my business. However, I dropped off the vehicle at 8:45am, today, and at 3:30pm, the work had not been completed, though it could have been done several hours earlier, because Willow Lake Motors has not approved payment to Friendly Chevrolet despite their statement that would do so.
Clearly, this repair should have been done 3 weeks ago, when pointed out, before selling the vehicle to ANYONE, much less to me a week later. Being focused only upon making the sale is not how to achieve customer satisfaction. Telling a customer that it is more important to your company to save a little overtime pay than to assure customer satisfaction is not how you gain repeat business.
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