Rasmussen BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Rasmussen BMW:
I took my car in for an oil change and checkup since it was near 100,000 miles. Nothing was wrong with the car when I dropped it off. However, I decided to get a few worn bushings replaced in areas where it made sense. I picked up the car just before closing to find that my service engine light was on, and they didn't bother telling me. I ended up having to wait for a ride and leave my car another night. The light was on due to a sensor on a part they had to remove to replace the bushings from earlier. Basically, the result was 2,000 thousand dollars worth of work just to get my car to a drivable state again. If I had the time I would do the work myself rather than pay these guys to mess it up.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Rasmussen BMW:
I was leased a new 2007 BMW 335 and discovered upon trade in with another dealer that the vehicle had been repainted!!!!! When I confronted Rasmussen about it, they denided any wrongdoing but said they might make it up on my NEXT purchase. This came right from the new car manager.

Interestingly, when I asked what they would offer me on the car on an early lease return (an outright sale to them) they declined to offer anything and made it clear they didn't want the car.

The fact that I share the same last name as the dealership, somehow, insults me further but I owe it to myself and others to share this injustice with everyone considering a BMW lease or purchase.

GO ELSEWHERE!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Rasmussen BMW:
I went in for service and they did not seem like they were real interested in working. I did not receive a greeting when I showed up and had to find my own way which I did. It has been sometime since I have been into this dealership. Their work was ok. I just Rated Kuni BMW who competes with Rassmussen and thought that I would go ahead and post here. I do not want to seem like I am trashing here, when I compare the two, these are the scores that I come up with.
Rassmussen just made me feel like I was bothering them. It took me 3 phone calls just to get someone on the phone to tell me if my car was ready and good luck finding a parking place. Maybe I am just spoiled.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rasmussen BMW:
I had purchased my previous BMW at Rasmussen through Greg Zuccarello as a referral. At the time, I was living in California, but really didn't get the sales assistance I wanted at my local dealership in Orange County (probably because they just churn out cars left and right and customer service wasn't a huge priority). I wasn't sure about buying the car from out of state, but once I talked to Greg about what it was I was looking for, and what he could do for me, I was reassured. His level of service far surpassed anyone else I had dealt with. I ended up making the purchase through Greg, and was SO glad I did. I had such a good experience that when I purchased my current BMW, I went back to Greg at Rasmussen and he really took care of me by getting me the car that I specifically wanted. I now have a home in Portland and recently had the car serviced, and Greg was able to loan me his demo vehicle while I had appointments in Portland. I am truly impressed by the level of his professionalism in servicing his customers. I am also very impressed at the quality and efficiency in the service department. I would definitely recommend Rasmussen BMW (and especially Greg in sales) as your one-stop-shop -- from sales to service, this dealership knows how to treat its customers!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Rasmussen BMW:
My first BMW, and I did some shopping. I went in with a friend and met Art about 2 months before ordering my car. I was very pleased with the sales process; no pressure, several test drives. Art spent the time asking me what kind of driving I liked to do, size of family, kind of travel, and eventually walked me to a recommendation. Now this is the part I was really impressed with, I wasn't pressured into getting bells and whistles, nor into "taking one off the lot". My car is now on it's way here from the factory and I can't be more pleased. This was not like the last 3 car buying experiences I had; it was a very pleasant surprise. Once the car's here and in need of service, I'll update my rating for that aspect of the dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rasmussen BMW:
I tried Rasmussen first - they absolutely thought it was too much trouble to arrrange a european delivery for me. Talk about the cold shoulder! It was as if they wanted me to go to Germany and never come back. I went to KUNI BMW and they immediately helped me - arranged for the appropriate navagation CD and were wonderful. Upon the return of the vehicle to the USA Kuni took extra care to make sure the car was serviced and clean. Auf Wiedersehen Rasmussen - Kuni has my business from now on.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Rasmussen BMW:
I wish I had purchased my first BMW from Rasmussen. I took it in for an inspection the day after I bought it. I have been back everytime I have had a question regarding the car. Oil changes, everything goes through Rasmussen. They are a dream to work with, very friendly, very helpful and professional. <br>I can't say enough positive about their service. I visited Mike Taylor yesterday in Sales and will buy my X3 from him. Rasmussen is not a &quot;car dealer&quot;. They are a profession business with qualified car enthusiasts. I can't imagine buying this kind of car anywhere else.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Rasmussen BMW:
Service - read this short story and find out how service is being applied at Rasmussen BMW: I bought my 330cica on ebay (sometimes you use Big Brother), I could not find what I wanted anywhere else - this particular car is exactly what I wanted, for my wife. The car was in Chicago. I flew out, I saw the car in the fading light and noticed body damage. The salesman said it must have happened in the carwash before I had arrived and he had not seen it, ok. He gave me a &quot;We Owe&quot; slip, basically an open credit to repair the specific part of the car (nothing else was wrong with it). After driving the car to Portland, I contacted the other Portland BMW Dealership that is closer to me, they did not return my call for hours. At least they could have called and said someone would call me. I called Rasmussen and was given Rosemary in Service. She said she was going to call me back in 5 minutes, she did. I explained I was concerned that the Chicago BMW Dealer would give me a hard time paying for the repair of the damage to the car the 'We Owe' slip was supposed to cover if it was not done through a BMW Dealer. She had originally told me that really I could just take it to the body shop and send the bill to Chicago Dealer, at least I should be able to. I told here that Chicago Dealer had not returned my call in days regarding the matter. Rosemary said bring it in, she would handle it. Relief, real relief. It was very professionally handled &amp; repaired in a very short time compared to other work I have had done on other cars - looks like new. The communication from the receptionist - especially the receptionist, all the way down the line was very good. When you experience people in a company that will freely communicate whatever you want to ask them about, aren't hiding or getting defensive or brushing you off - stick with those people. Due to the way I was communicated with at Rasmussen I'll be getting my next BMW from them. Peace out!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Rasmussen BMW:
I brought my car in for service and you can never get a hold of anyone in the service department. They are always busy and when you leave a message for a return call. No one ever calls back.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Rasmussen BMW:
HORRIBLE service. Simple oil change and it took 2 days, got my new car back dirty, low on gas with 2 fluid indicators lighted up in the dash - that is how my first service experience with these jokers went. If you can avoid them and go to the Beaverton or Salem dealership you will be much happier. The service department doesn't even answer the phone, all voicemails they simply ignore. HORRIBLE.

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