Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matt Bowers Infiniti Metairie
Metairie, LA
1,485 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,485 reviews
April 02, 2024
I am beyond disappointed, My vehicle has been there 3 different times for the same issue. It's very frustrating because I've stressed that I didn't wanna take the vehicle until it was fully fixed. I was different times for the same issue. It's very frustrating because I've stressed that I didn't wanna take the vehicle until it was fully fixed. I was assured by multiple people that it was fixed. One person said it was 100% better when in fact things are way worse. My vehicle is still smoking 90% of the time that I'm driving it & vibrating. I'm currently spending a lot of money weekly on rentals to make sure that My family is safe. I've been driving the Infiniti since that is what I was instructed to do. Drive it a lot and the smoke will go away. My Tech at Mercedes looked at my car today and noticed that the oil is overfilled. He also stated that it can mess up my motor with it being over filled. How am I supposed to trust that my car was fixed rite when it has too much oil? I don't know whether to call Customer care or consult my attorney. If you knew the car wasn't rite tell me that. Don't lie to me and say it's 100% better. I am beyond frustrated. I have no confidence that my vehicle will ever be properly diagnosed there. This is not the way you treat a customer. More
by JMitch
Employees Worked With
Service
Helpful 
Verified CustomerMarch 25, 2024
All communication was through text messages only. This included the quotes and completion. No phone contact with anyone. I thought that was not very personable but the job was done in a timely manner This included the quotes and completion. No phone contact with anyone. I thought that was not very personable but the job was done in a timely manner and completed so I didn't complain. I figured that's how infinity did business. I do think when someone spend over $1000 in a job, it should be more personal. A phone call won't hurt and it would leave a lasting impression on the dealership. All and all my car is fixed and that's what's important me. More
by redwms71
March 21, 2024
Accommodating. Professional and courteous My car came back with a piece of the door handle missing and they fixed it. Professional and courteous My car came back with a piece of the door handle missing and they fixed it. More
by CMMACALUSO
Employees Worked With
John Daigle, John Daigle
March 21, 2024
Effortless. My experience was great, John was professional, friendly and very considerate. The coffee was appreciated. My experience was great, John was professional, friendly and very considerate. The coffee was appreciated. More
by THEBB
Employees Worked With
John Daigle, John Daigle
March 15, 2024
I was scheduled for my 10,000 mile service appointment on within 2 days. They had me finished in less time than they told me I'd be there. My battery failed the inspection so they replaced it and Ronald was within 2 days. They had me finished in less time than they told me I'd be there. My battery failed the inspection so they replaced it and Ronald was able to order the cargo cover I asked for and it came in less than a week. More
by PRCOGNEVICH
Employees Worked With
Ronald
March 15, 2024
Excellent advice and service The service person kept me updated. He completed the maintenance work for my vehicle. My car was returned cleaned and waxed. He didn't complete any service before asking me. I updated. He completed the maintenance work for my vehicle. My car was returned cleaned and waxed. He didn't complete any service before asking me. I would highly recommend this service person. More
by DONTIKI32
