Ray Brandt Toyota of Metairie

Reason for Visit: Service

I recommend this dealer: No

My Review of Ray Brandt Toyota of Metairie:
I purchased a used Celica GT-S with a oil leak and an agreement for them to fix the leak as a condition of the sale. On the evening of Monday June 14th I brought them the car for the oil repair. I picked up the car Thursday morning Jun 17th. They had replaced the cam sensor. I drove the car apx 10 miles to work, and upon leaving work that evening the battery light came on. I asked a mechanic I knew to look at it and he pointed out that the battery hold down was loose, and the cap to prevent the positive terminal from touching was pushed down between the battery box and the engine. As I had been putting oil into to every other day, I am quite certain that it was not that way before putting the car in for service. The mechanic said the problem was that the battery had touched the hood of the car, and caused a short, and that he had seen that before. I brought it back to Ray Brandt, and the salesman Alex arranged for me to take a loaner for the evening. The next day Paul called and said the problem was with the alternator itself, and I had replaced the battery. I had not. It's the same battery I bought it with is still in there. The repair was to be $530+ to replace the alternator. Since I called Toyota themselves, they are offering a discount but won't say how much. they also no say they don't know how much the repair will be. I had been given a verbal estimate before... Summary - decent sales staff, horrible service

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