It was my best car buying experience ever and I'm 64 years old! I found the low mileage Certified Pre-owned vehicle that met my criteria at Ray Catena in Union. When I arrived to preview the vehicle they demonstrated to me that they valued me as a customer. The process was seamless. It started from the greeting of the receptionist, to the knowledge and professionalism of the salesman, to the introduction of service manager, to the assignment of my service rep and ended with the re-assurance of the sales manager. The team concept really does exist in this dealership. It was a pleasure to deal with people that understand that there is plenty of competition in the auto industry. Ray Catena provided me with excellent service at very competitive price. ~J. Carman, Whippany NJ ~

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this is my third vehicle with Ray Catena, Union. from the beginning of the sale through the many visits to the service department (my car loves pot holes) it was always a pleasure. the buildings are always clean and inviting. the staff are very knowledgeable about all aspects of the features and mechanics of the car.

I have come in on emergencies to find the service tech waiting, car taken immediately into the shop, repaired and out within an hour. several times it needed to stay for a day or two and I was always offered a clean, new loaner car. Jamie knows my history, every car I had, remembers my name and takes care of any issue the first time.

Joe Natale and Ray Gomez were very professional and offered several choices when my last car was ready to be turned in. Joe had the paperwork ready and processed the transfer within 30 minutes.

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I purchased a new Mercedes on 3/9/13 and I am so pleased because Mr. Popin tended to my specific needs in a very caring and professional fashion. Additionally I loved the facility itself which was very soothing and welcoming!. I love my vehicle as well! Thank you very much. Maria Vindas

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I was delighted to have dealing with Ion he made the whole process simple quick an painless. I will be sending all my family an friends to Ion he was a pleasure to deal with. Thanks Ion for making this a easy process. Thank you Ion an thank you Ray Catena I love my new car.

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I leased a vehicle from Ray Catena, Union, NJ in November 2012. I dealt with salesman Tim Lohrfink. He was very helpful. He was extremely patient and did not apply any sales pressure. Every step of the way he made the experience very easy. I would definitely go back and work with him again.

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We can not offer enough praise to Ed for all his hard work in putting us into our new Mercedes ML350. His initial introduction to us during which time he said I can leave you alone or stay and help with any questions about the vehicle you may have showed that he was not just a run of the mill salesman looking to make a deal. It was truly a pleasure working with him every step of the way. I never felt pressured and he was extremely knowledgeable and courteous. It was refreshing to work with a dealer where the salesman handles the transaction from start to finish (including all that annoying purchase paperwork). The transaction was flawless and again a pleasure!! Not only do I highly recommend Ray Catena based on this experience, I would suggest you work with Ed for your purchase.

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I am a contractor, and I am always used having sales people try to sell me everything they possibly can with out ever asking what I need. Doug was much more then I can expect from an individual in customer service. He has went above and beyond to meet my needs. He was understanding over the fact that this was a big decision for me and did not attempt to put any sales tricks to get me locked into some thing I didn't want. I am glad that there is still honest hard working people out there. The facility is also amazing, and all other staff seemed very friendly. I am proud to call my self a Ray Catena customer. An outstanding experience!

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I can only judge the dealership by the competence of the salesperson, and how he/she pulled together all the details of our purchase and made our buying experience positive or not. Doug Spinoza followed-up on all requests for information and provided all the answers to our questions. Doug was knowledgeable and offered many suggestions that improved our buying satisfaction. Another local dealer made initial contact, but never called us back. We were thinking of buying from an out of state dealer, but Doug's outstanding effort and interest in us led to us to forgetting that idea.
Congratulations to Ray Catena for selecting such a professional salesperson.
Would I suggest that a relative buy from Doug, in a heartbeat.

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Chris Popin was our sales representative and we had and outstanding experience. He was knowledgeable and friendly. He met out price point and did everything he could to be sure we were in the car of our dreams. We are leasing a GL 450. Both my husband and I found Mr. Popin to be very forthright and honest from beginning to end of the sale. It was clear that his goal was to provide excellent customer service and build a relationship with us to ensure our satisfaction with our car and experience.

Sincerely,
Jennifer and Robert Davis

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Joe Natale was extremly professional and personal. Having a wondeful human being like Joe Natale on your team has to be refrshing. I'll assume his energy, good nature and disposition is contagious for the entire enviroment! Kudos and Thank You!

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