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39 Reviews of Mercedes-Benz of Union - Service Center
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April 18, 2024
she was grate and well knowledgeable with her work. did not waste my time and got me back on the road. Very respectful and prompt. Very much appreciated. did not waste my time and got me back on the road. Very respectful and prompt. Very much appreciated. More
by andy
Employees Worked With
Dawn
Helpful April 08, 2024
This place is trash! Drove my car there for a check engine light issue and they notice that I needed rear subframe when the work was completed I picked the car up the car Drove my car there for a check engine light issue and they notice that I needed rear subframe when the work was completed I picked the car up the car traveled less than a quarter mile and shut off! Would not start stranded for 3 hours waiting for a tow only to find out the alternator is malfunctioning and the battery drain all from supposedly sitting for two weeks while the subframe was getting installed. I didn’t know these parts can fail if the vehicle is not operating to make matters worse I noticed someone took apart the cluster on the dashboard! It’s not flush properly with the dashboard, this place is trash be careful take pictures of everything before you drop your car off if you choose to deal with these people. More
by rrun0698
Employees Worked With
Service Jill
March 29, 2024
Once again worst experience ever at Ray Catena Union. Had an appt to change my tire scheduled for two weeks. Take day off from work to come to my scheduled appt and they don’t have my tire. Extremely ru Had an appt to change my tire scheduled for two weeks. Take day off from work to come to my scheduled appt and they don’t have my tire. Extremely rude service people yet again. If I could go less than one star I would. More
by Angry Customer
Employees Worked With
Sean
November 05, 2023
Thank you for the great experience. Communication and sevice were great, which also included a uber pick. The vehicle was cleaned and polished. I was impressed. Highly recommended! Communication and sevice were great, which also included a uber pick. The vehicle was cleaned and polished. I was impressed. Highly recommended! More
by Graceful008grace
Employees Worked With
August 07, 2023
Their goal is to not have anything covered under the warranty. He tried to convince me a car that's 3 years old with 1 previous owner that leased it used an off market tire sensor🤦🏽♀️ so apparently warranty. He tried to convince me a car that's 3 years old with 1 previous owner that leased it used an off market tire sensor🤦🏽♀️ so apparently it was no longer covered. He was so rude. Made me sit there for 4 hours claiming they didn't have a courtesy car and the uber service was down. Then proceeded to get an uber for 4 white people and gave out 2 loaners. I was sooo late to work. More
by nikiea
Employees Worked With
July 26, 2023
I’ve been a customer of Ray Catena for 40 years. I feel they are the best for customer service and for auto service. Would definitely recommend them I feel they are the best for customer service and for auto service. Would definitely recommend them More
by Mrtvn2004
Employees Worked With
Jamie Manay
June 12, 2023
They are really selling cars, but they are the worse on the service center. It takes 1 month for you to schedule a service and hours to replace a tire. Go to other Mercedes dealers because I always have is the service center. It takes 1 month for you to schedule a service and hours to replace a tire. Go to other Mercedes dealers because I always have issues with this one. More
by Fernanda Silva
January 28, 2023
I'm very satisfied with the entire service team, there were some delays but related to unavailability of parts, Jill did a wonderful job at my vehicle, very professional, thanks again. were some delays but related to unavailability of parts, Jill did a wonderful job at my vehicle, very professional, thanks again. More
by Ed
Employees Worked With
Jillian Maloff
November 17, 2022
Did a great job with my car. Very fast Service. would def recommend to someone else Very fast Service. would def recommend to someone else More
by mbronner
Employees Worked With
September 06, 2022
Add my name to list of horrible service. Left my car there for service already PAID for as recommended by Harold ..called him after waiting 1 1/2 weeks for update bcuz he never called me, I Left my car there for service already PAID for as recommended by Harold ..called him after waiting 1 1/2 weeks for update bcuz he never called me, I was supposed to get call next day.. hmm next day hasn’t come yet..he has yet to call me with an update..it’s only been 3 week but who’s counting..left message for his supervisor to call me last week call was supposed to be next day. strange next day hasn’t come for her either..now I’m going over her head and send email to her boss and won’t stop until I get satisfaction for mistreatment I recvd. More
by Michelle.r.brunson
Employees Worked With
Harold
