JohnFromPlano
5/17/2013 2:51:32 PM
Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Keith Overturf
-
Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
5
-
Overall Experience:
5
-
Pricing:
N/A
-
Overall Score:
5.0
My Review Of Ray Huffines Chevrolet Plano:
I would like to thank Service Adviser Keith Overturf for going the extra mile in taking care of me and my car! I had an extended warranty issue and Keith took care of everything and made it hassle free for me! Thanks Keith!
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Response From: Ray Huffines Chevrolet Plano
Added: 5/20/2013 7:01:04 PM
John, thanks so much for the excellent review! We truly appreciate your positive feedback. I am happy to hear you had such a wonderful service visit with us, and that Keith was helpful in solving your warranty issues. Our service team strives to create an accommodating environment, as well as provide each customer with competent and efficient service. It is always great to hear when we accomplish this goal. We hope to be able to serve your future automotive needs! In the meantime, be sure to like and follow us on Facebook and Twitter.
Sincerely,
Lee Ingraham
General Manager
olliedenali
5/2/2013 11:15:35 AM
Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Reggie Pimento
-
Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
5
-
Overall Experience:
5
-
Pricing:
5
-
Overall Score:
5.0
My Review Of Ray Huffines Chevrolet Plano:
My name is Cindy and Reggie Pimento is my Service Advisor. I cannot tell you how thankful I am to have Reggie as my "person" at your establishment. Not only is he always friendly, available and nice, he makes each visit feel as though its our first by giving us exceptional customer service time after time. We used to do business with another GMC house and let me tell you at the time, my car was in the shop a lot due to continued problems. After a while I began to feel as though my car problems were a problem to them. That when we would call our then service person we didn't receive the warm fuzzy feeling on the other end of the line, but rather, there's another problem. Many years and a new car later, we're now with the Huffines Family and are there to stay. Although we didn't purchase my current vehicle there, we do service there. The last time I was in in early March 2013 I cannot tell you how important Reggie made me feel when he saw me and greeted me first thing that morning as I was there when you opened that day. Other customers were waiting for assistance and their Service Advisor as well. They way Reggie greeted me and said hello really made me feel as though I mattered and he was personally greeting me. I've referred friends to your establishment in the last year and they've ended up making purchases from your lot as well. I am happy to refer any friend or family member to you in return of the exceptional experience Reggie offers to me and my family with each service visit. In today's world customer service, good customer service is far and few and sadly not as strong as our society needs. I know a lot of companies who could benefit and need a person like Reggie in their corner. Huffines should be proud to say he's a part of their family. In closing, the WHY as to the rating I gave is because of Reggie's above and beyond kindness and caring. Thank you
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Response From: Ray Huffines Chevrolet Plano
Added: 5/6/2013 7:24:14 PM
Cindy, on behalf of our entire team I would like to sincerely thank you for this excellent review! We take the satisfaction of our customers very seriously, and it is rewarding to hear that we have always kept you happy during your visits. Reggie is a great member of our team and will be thrilled to know that his dedication has paid off. We hope to continue to see you for any of your automotive needs! If you haven't already, be sure to connect with us on Facebook and Twitter to stay in touch with dealership events.
Thanks again for the review and rating,
Lee Ingraham
General Manager
sirmuzz
4/17/2013 8:13:50 PM
Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James Patten
Robert Spriggs
Eric Stovall
Roger Cool
Jay Taylor
-
Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
5
-
Overall Experience:
4
-
Pricing:
4
-
Overall Score:
4.6
My Review Of Ray Huffines Chevrolet Plano:
I have purchased 5 vehicles from various Huffine's Dealerships and have been very happy with our relationship. We dealt with James Patten (sales rep), Robert Spriggs (sales manager), Roger Cool (mechanic) and Jay Taylor (finance) on this purchase and they made the purchase experience painless and pleasant. I go to Huffines because they are honest. Like most sales places, you can't blame them when they try to make money, but once they realize your all business, they respond in kind. Makes for a very professional and easy purchase experience. I will considere them again for a future purchase.
RD
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Response From: Ray Huffines Chevrolet Plano
Added: 4/18/2013 5:27:12 PM
On behalf of the entire Huffines team, I would like to sincerely thank you for your continued business! I am pleased to hear that we have continually provided you with exceptional customer service, as well as professional and hassle-free visits. Our number one goal is assuring that our customers are completely satisfied both during their purchase and thereafter. We hope to continue to see you for any of your vehicle needs! In the meantime, be sure to connect with us on Facebook and Twitter for updates on our dealership.
Best,
Lee Ingraham
General Manager
Crates
4/14/2013 7:00:04 PM
Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Reggie Pimento
-
Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
5
-
Overall Experience:
5
-
Pricing:
5
-
Overall Score:
5.0
My Review Of Ray Huffines Chevrolet Plano:
I have had my Chevy Suburban serviced at Ray Huffines Chevrolet in Plano for almost 10 years. In addition to being very happy with my car, which has almost 150,000 miles on it and has never had any major issues, I am also very appreciative for the excellent work provided by the service department. My service advisor, Reggie Pimento, has always been professional, friendly, knowledgeable, fair and efficient and I can always count on the quality work being done in a timely manner and at a very fair price. I am not the easiest person on cars, so I feel certain the fantastic service provided at Huffines has a lot to do with why my car has held up for so long and continues to be in great condition. I would highly recommend Ray Huffines Chevrolet to anyone.
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Response From: Ray Huffines Chevrolet Plano
Added: 4/18/2013 5:21:33 PM
Thanks for leaving this excellent review of our service department! At Huffines, we understand how stressful service appointments can be, therefore our staff strives to provide our customers with competent and efficient service at every visit. I am happy to hear that our team has consistently demonstrated our commitment to exceptional customer service. We look forward to your continued business! If you have not already, be sure to connect with us on Facebook and Twitter for exclusive offers and updates.
Sincerely,
Lee Ingraham
General Manager
cgreer72
12/10/2012 6:56:27 PM
Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Keith Overturf
-
Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
5
-
Overall Experience:
5
-
Pricing:
5
-
Overall Score:
5.0
My Review Of Ray Huffines Chevrolet Plano:
I brought my '13 Camaro in this afternoon for it's first oil change. I had the pleasure of working with Keith Overturf. Keith was very courteous and friendly. I did not purchase from Huffines, but I will continue to bring my vehicle to Huffines for service and will probably purchase my next vehicle there when the time comes. Thank you again Keith!
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Response From: Ray Huffines Chevrolet Plano
Added: 12/13/2012 3:25:52 PM
Dear
First, may I begin by thanking you for trusting your new Camaro to Ray Huffines Chevrolet for your service needs.
Secondly, we appreciate you taking the time to share your thoughts about Keith Overturf, one of our top Service Advisors, at Ray Huffines Chevrolet on www.dealerrater.com since 1999.
At Ray Huffines Chevrolet in Plano, we strive to show the values set forth by J.L Huffines in 1924.
We call them Texas Values: honesty, integrity and respect for others and it sounds as if Keith did a great job of doing just that!
We look forward to the opportunity of meeting your service needs as well as assisting you with purchase any new
vehicles in the future, in a manner that corresponds to those same core values.
Again, thank you for taking the time to rate Keith Overturf with Ray Huffines Chevrolet. We look forward to serving you in the future.
Stop by anytime for a cup of Starbucks and say hello.
Sincerely,
Lee Ingraham
General Manager
Ray Huffines Chevrolet Plano
Response From: Ray Huffines Chevrolet Plano
Added: 12/13/2012 5:27:59 PM
Dear
First, may I begin by thanking you for trusting your new Camaro to Ray Huffines Chevrolet for your service needs.
Secondly, we appreciate you taking the time to share your thoughts about Keith Overturf, one of our top Service Advisors, at Ray Huffines Chevrolet on www.dealerrater.com since 1999.
At Ray Huffines Chevrolet in Plano, we strive to show the values set forth by J.L Huffines in 1924.
We call them Texas Values: honesty, integrity and respect for others and it sounds as if Keith did a great job of doing just that!
We look forward to the opportunity of meeting your service needs as well as assisting you with purchase any new
vehicles in the future, in a manner that corresponds to those same core values.
Again, thank you for taking the time to rate Keith Overturf with Ray Huffines Chevrolet. We look forward to serving you in the future.
Stop by anytime for a cup of Starbucks and say hello.
Sincerely,
Lee Ingraham
General Manager
Ray Huffines Chevrolet Plano
Jamist
11/29/2012 12:00:09 PM
Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Melva Walton
-
Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
5
-
Overall Experience:
5
-
Pricing:
5
-
Overall Score:
5.0
My Review Of Ray Huffines Chevrolet Plano:
Melva does a great job for the City of Plano. She always has our invoices in order when our vehicles are ready to be picked up. She handles all of our business in a professional manner. Melva is greatly appreciated by the City of Plano.
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Response From: Ray Huffines Chevrolet Plano
Added: 12/14/2012 9:48:52 AM
Thank you for taking the time to note your confidence in B.J., our parts specialist at Ray Huffines Chevrolet
on dealerrater.com. It is always great hearing from a satisfied customer!
B.J. has been part of the Huffines Family for 18 years and he really knows parts!
It is awesome that B.J.’s expertise in finding specific parts and giving you a great price is recognized
and we thank you for taking the time to do so!
At Ray Huffines Chevrolet, we take pride in being able to assist our customers in a way unlike any other
dealership and it is great to know that BJ has been able to make this a reality!
Thank you again for your business, we look forward to meeting all of your parts & service needs in the future.
Sincerely,
Lee Ingraham
General Manager
Ray Huffines Chevrolet Plano
-
Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
5
-
Overall Experience:
5
-
Pricing:
5
-
Overall Score:
5.0
My Review Of Ray Huffines Chevrolet Plano:
I visited the dealership to get an oil change, tire rotation and yearly inspection. Reggie took great care of me and the work was completed quickly and correctly. Reggie also recommended a salesperson to visit with as my wife is looking to purchase a new car possibly within the next 3-4 months. I live in North Dallas, but am willing to drive to Plano to have the work done because I trust Reggie to recommend only the work that needs to be done.
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Response From: Ray Huffines Chevrolet Plano
Added: 11/29/2012 5:08:02 PM
Dear Jim,
Thank you for coming to Ray Huffines Chevrolet in Plano for your service needs.
Your loyalty to both our Dealership and Reggie Pimento are greatly appreciated!
Reggie has been with our Dealership since 1998.
He exemplifies the values that are important to Ray Huffines Chevrolet, as well
as our other dealerships. Those values are honesty, integrity and respect for others.
Values we like to refer to as Texas Values.
It is great to know that Reggie was able to get your service needs handled both
quickly and with accuracy. This is something we strive for because we want you to
be a satisfied customer!
You mention that your wife will be looking for a new vehicle in the months ahead. We look
forward to being able to assist her in finding the perfect vehicle. We want you
to know that at Ray Huffines Chevrolet, we care about our customers. We will do everything
we can to make your buying experience as great as your service experience.
Should you have any concerns, please do not hesitate to give me a call or stop by for a visit.
Thank you for taking the time to rate Ray Huffines Chevrolet on www.dealerrater.com.
Sincerely,
Lee Ingraham
General Manager
Ray Huffines Chevrolet Plano
gloriap2
11/28/2012 5:08:40 PM
Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Reggie Pimento
-
Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
N/A
-
Overall Experience:
5
-
Pricing:
5
-
Overall Score:
5.0
My Review Of Ray Huffines Chevrolet Plano:
The service at your dealership was excellent Reggie Pimento was very professional, knowledgeable of what my car needed to keep me safe and running well, helpfulas to let me know when i needed to bring it in again,considerate of my time by keeping me posted on how long it would take and actually his time was very close to his prediction which i was very impressed,i consider Huffines my dealership now that i have found a service mgr that i like and trust.
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Response From: Ray Huffines Chevrolet Plano
Added: 11/30/2012 9:57:00 AM
Dear Gloria,
Thank you for coming to Ray Huffines Chevrolet in Plano for your service needs and
thank you for taking time to go to www.dealerrater.com to give Reggie such an outstanding review!
Reggie has been with our Dealership for almost 15 years!
He exemplifies the values that are important to Ray Huffines Chevrolet and he genuinely cares
about his customers!
It is great to know that Reggie was able to meet your service needs in such a way that you feel
you have found an advisor that you like and trust. It is also good to know that Reggie kept you well-informed
regarding where you vehicle was in the service process and that he was able to give you a near accurate
time as to when you could expect your vehicle to be ready to go
Gloria, thank you again for trusting your vehicle to Ray Huffines Chevrolet in Plano and to Reggie Pimento.
We truly appreciate your patronage and look forward to assisting you with any future service needs.
Sincerely,
Lee Ingraham
General Manager
Ray Huffines Chevrolet Plano
KenFeasel
11/27/2012 12:15:07 PM
Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Reggie Pimento
-
Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
5
-
Overall Experience:
5
-
Pricing:
4
-
Overall Score:
4.8
My Review Of Ray Huffines Chevrolet Plano:
Huffines Chevrolet is lucky to have a service advisor of the quality of Reggie Pimento. He is extremely knowledgeable, very courteous, friendly, and professional. Even after moving to Frisco over six years ago, I still bring my 2000 Corvette to Huffines, Plano because of Reggie. I trust him and value his opinion because I feel he will not try to perform unnecessary work or charge me more than is necessary. Reggie has advised me over the phone on a couple of service issues which kept me from making an unnecessary trip for service. Reggie is the best! I feel confident I will receive quality service at a reasonable price. This keeps me coming back to Huffines Chevrolet in Plano. Thank you, Reggie.
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Mikemc2355
11/26/2012 10:52:23 PM
Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Frank Conti
-
Customer Service:
5
-
Quality of Work:
5
-
Friendliness:
5
-
Overall Experience:
5
-
Pricing:
4
-
Overall Score:
4.8
My Review Of Ray Huffines Chevrolet Plano:
Frank has been a big help to not only me, but other members of my family. From taking care of my aunt on a recall that another shop was about to charge her to fix, to helping me with my grandmother's transmission issues. Frank took the lead on ordering the GM performance parts for our classic corvette. Huffines is a good place to do business, and people like Frank will keep me coming back for my service needs.
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Response From: Ray Huffines Chevrolet Plano
Added: 11/27/2012 11:12:09 AM
Dear Mike,
We really appreciate you taking the time to share your thoughts about Frank Conti, one of our top Service Advisors
at Ray Huffines Chevrolet on www.dealerrater.com since 1998.
Frank is an excellent example of the values that the Huffines family set forth over 88 years ago. We like to call them
Texas Values: honesty, integrity and respect for others.
It is apparent that you are the recipient of exactly what we hope is experienced by all our customers.
I am so glad to know that Frank has been able to assist you, as well as your family members, resolve issues as well as
going above and beyond to gather the necessary information regarding a recall for your Aunt’s vehicle so that there was no
fee involved. Frank is an extremely knowledgeable part of our service team at Ray Huffines Chevrolet and we have been
lucky to have him for almost 15 years!
Again, thank you for taking the time to rate Ray Huffines Chevrolet. We look forward to serving you in the future.
Stop by anytime for a cup of coffee and say hello.
Sincerely,
Lee Ingraham
General Manager
Ray Huffines Chevrolet Plano