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Ray Laethem Buick GMC

17677 Mack Avenue, Grosse Pointe-Detroit, Michigan 48224
Sales: (313) 886-1700

Makes: Buick|GMC|Service Center
 
Good
60% Recommend

Overall Rating 3.7

18 Lifetime Reviews

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Ray Laethem Buick GMC
18 Lifetime Reviews

Hours: Open Now

Ray Laethem Buick GMC Info
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18 Dealership Reviews
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Reason For Visit
Service

"Terrible Service"

I recently dropped my 2013 dodge charger off at Ray Laethem last Monday March 31, 2014. I was having issues with the vehicle and they were the closest dealership and they had great reputation so I figured i would take it there. Well I am having a horrible experience with them. Since last Monday March 31, 2014 the vehicle has not been looked at and today is April 7th, 2014. Last week they told me twice I had a car ahead of me and I am the next one to be looked at. April 1st they started telling me that and then on Friday April 4th. Well today I had to call and find out what is going on and the car is still sitting outside waiting for it to be looked it and the same answer there still is one more car ahead of me to be looked at and then my car with finally be looked at. I thought from all great reviews from people that this was a respectable dealership well sorry folks I have been getting the same answer for a week. Sorry next I get a dodge it will not be from this dealership and I will certainly not take it to Ray Laethem for service.

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Brian Crawford


Reason For Visit
Sales (New)

"Everyone at the dealership was kind and courteous. I felt..."

Everyone at the dealership was kind and courteous. I felt like I could trust a car dealer, imagine that! God bless Ray Laethem Motor Village!

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Employees dealt with

Jeff Laethem, John Strehler


Reason For Visit
Sales (New)

"E.J.Borden was exceptional to work with. He will do..."

E.J.Borden was exceptional to work with. He will do almost anything to help you get exactly what you want. We will certainly deal with Ray Laethem again.

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E.J.Borden


Reason For Visit
Sales (New)

"Without a doubt the best experience. In and out in 30..."

Without a doubt the best experience. In and out in 30 minutes. These guys are the best. I own several brands of vehicles and this dealership and GMC have a customer for life!

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Reason For Visit
Sales (New)

"When purchasing a 2011 GMC Canyon, I got confirmations..."

When purchasing a 2011 GMC Canyon, I got confirmations from three different people that they could/would install an ipod hookup in my vehicle. None of the three delivered and I took the truck elsewhere to be installed. Soon after purchase, I was rear-ended. I had the truck taken to the Laethem body shop. Despite assurances of a quick response, phone calls were almost never returned. After delivery, I got tired of returning the truck to the body shop for mistakes, so I finished the repairs myself. A dealer installed GMC tonneau cover separates from the truck, actually completely coming off once. It has been back to the dealer eight or ten times, I have lost count. One of the technicians finally hacked it to repair it. A disarming audible and tactile clunk is present in the steering at slow speeds. The most recent response from Laethem is that the GM engineers have said it cannot be fixed. They advise to simply lower the adjustable steering wheel one notch to fix it. This is not true, it is still present. Laethem professes to be concerned about customer service, yet does nothing. They are always courteous and friendly, but this is not a substitute for competence. I will make sure nobody I know will ever buy a vehicle from Ray Laethem.

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Employees dealt with

many Laethem employees


Reason For Visit
Sales (Used)

"I was interested in finding a good, dependable used car..."

I was interested in finding a good, dependable used car for my daughter. I thought I found that in a 2001 Mercury Sable with 47,000 miles for $6995.00. I asked if I could take the car to be checked out by an independent mechanic. No problem. What I found was a series of repairs that if they were not done could have endangered the driver. The repairs would cost a minimum of $1800. I believe that this used car dealership should be more forthright in informing a potential customer of major repairs that will be required. Of course, I understand the term "buyer beware." However, a respectable dealership would not in good conscience allow someone to drive away knowing that there might be some danger to the driver. They were willing to lower the price $1000.00 but I declined since the original price was already way higher than the Blue Book value of an identical car in "excellent" condition (which this car was not). I would be cautious in buying a used car from the Ray Laetham used car lot.

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Employees dealt with

Randy Reed


Reason For Visit
Sales (New)

"We found this dealership while doing online research for..."

We found this dealership while doing online research for a new vehicle. The internet salesperson was very friendly and up front about the pricing - all incentives and discounts were given up front without having to "catch" the dealer holding available incentives back. (as other dealers did) Matt Frame assisted us with the test drive and eventual purchase of the vehicle. Matt was exceptional in helping us complete the paper work and get familiar with our new vehicle. The dealership was closing when we picked up the vehicle however Matt took the time to go over all the fearures of the vehicle with us. He helped us connect our phones to the blue tooth, program our seating, and showed us all the things we needed to know to drive off the lot comfortably. He was very patient and did not rush through things so he could leave. I would highly recommend anyone looking for a new car to contact Matt -he is by far the best person I have dealt with when buying a new car.

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Employees dealt with

Matt Frame


Reason For Visit
Sales (Used)

"I purchased a used Mountaineer at a good price and was..."

I purchased a used Mountaineer at a good price and was assured by the salesman that the car was inspected and was in great condition. Not one week later major problems were discovered including a huge fire hazard. They were fully aware that young children would be in the car. I was passed over to the used car manager, Joe, who I found to be rude, arrogant and not willing to help except for a 20% discount off repairs and a free loaner. However, once I spoke directly to the owner, Mr. Jeff Laetham, I was treated with respect. He seemed genuinely concerned about the situation and was willing to help. I was informed that the vehicle was previously inspected at their Richmond dealership, but that he would like to have it reinspected at the Detroit one. He arranged to have the vehicle picked up from my house and for a loaner to be dropped off free of charge. Later that day the repair technician called and explained what was wrong with the car and that they would be repairing it free of charge. Mr. Laethem, his repair technican and the service manager were all very polite and respectful.

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Employees dealt with

used car salesman calvin,the manager joe, owner jeff laethem


Reason For Visit
Sales (New)

"I drove from Howell to Ray Laethem in Grosse Pointe after..."

I drove from Howell to Ray Laethem in Grosse Pointe after 10 months of new vehicle research. It's simple, if you want the best package, best price, better options and best sales experience, you will too. It was incredibly easy and I highly...highly recommend Matt Frame. They put me in the EXACT vehicle I wanted and oh, by the way, they delivered it as well. I am a customer for life, you will absolutely leave more than satisfied. The drive is sooo worth it, don't fall for convenience when you can save actual dollars. On a 1 to 5, they're a 10... Hands down. Thanks everyone!

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Employees dealt with

Matt Frame


Reason For Visit
Sales (New)

"Ray Calvin went "above and "beyond" in..."

Ray Calvin went "above and "beyond" in guiding my wife and I thru our recent purchase of an Acadis Denali. He was informative and helpful throughout the entire process. We definately will consider using Ray in our next auto purchase. Conrad And Loraine Koski.

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Employees dealt with

RAY CALVIN
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