I have a big SUV and a Lifetime warranty. Many Problems with service. I get a free loaner with my Warranty. Their rental lady tries to put a disabled American Veteran into a "SUBCompact".
I asked the serviceman to tell her a big SUV before I even went to her. She then immediately turns into a B-----, well let's just say a disgruntled employee who has no idea of what customer service means. I get a mini-SUV. The serviceman says don't worry about the gas because it was not full. I bring it back 3 notches lower than it was. The owner calls up and says he can't make me happy. Hello, no kidding! And says he is dumping me as a customer. Hey Mr. Laetham, that's what caused Lochmor Jeep to have their dealership pulled. I want to know how many of Lochmor's ex-employees you hired because I swear they all waited and or worked on my vehicle. I'll be going to another dealer who is farther away but always fixes my car the first time. You actually are saving me time and mileage. 3 or more trips to you compared to one trip at the other dealer. By the way, everytime I was at your dealership (and it was plenty of times) some other customer was always complaining to me. You should fix that, remember it will take you more than one time!
More than two times my car has more wrong with it after it leaves Ray Laethem then when I bring it in. Once I spent over a $100 on a leaking tire and they still cold not fix it, I fixed it myself. They have an employee who will steal your parking spot that you are waiting for by turning left in front of you. They have another employee who will tell you to drive into the garage, then another employee who will tell you, you can't do that once you are in. Parts are not put on the car properly, their response is "hemmmm"! Get a wheel rotation and loose your wheel lock, twice that happen. I had a $20 license plate frame and then I notice it was gone and "Ray Laetham Frame was in it's place, my frame no where to be found. I had a $100 cleanable oil filter and that disappeared with an oil change there. I put $120 of E3 spark plugs in my car. The car did not like them, they changed them out and kept the brand new E3's even after I asked for them back. The vehicle problems were fixed as of this date but I might as well have been on their payroll for as much as I was down there.
I Recommend This Dealer:
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