When purchasing a 2011 GMC Canyon, I got confirmations from three different people that they could/would install an ipod hookup in my vehicle. None of the three delivered and I took the truck elsewhere to be installed.
Soon after purchase, I was rear-ended. I had the truck taken to the Laethem body shop. Despite assurances of a quick response, phone calls were almost never returned. After delivery, I got tired of returning the truck to the body shop for mistakes, so I finished the repairs myself.
A dealer installed GMC tonneau cover separates from the truck, actually completely coming off once. It has been back to the dealer eight or ten times, I have lost count. One of the technicians finally hacked it to repair it.
A disarming audible and tactile clunk is present in the steering at slow speeds. The most recent response from Laethem is that the GM engineers have said it cannot be fixed. They advise to simply lower the adjustable steering wheel one notch to fix it. This is not true, it is still present.
Laethem professes to be concerned about customer service, yet does nothing. They are always courteous and friendly, but this is not a substitute for competence.
I will make sure nobody I know will ever buy a vehicle from Ray Laethem.
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