I recently leased a 2017 Yukon Denali and had the most wonderful experience. I was uncertain about what vehicle I wanted and changed my mind twice! Kimberly and Tom were so patient with me and gave me all the facts I needed to help me make my decision. I would highly recommend Ray Laethem to all my friends and family!
Lauren and Bob know their business. Lauren is very good at teaching all the features of all the cars. Bob is able to explain what is out there. They do not waste your time. When you arrive they are ready for you. They try to know and satisfy their customer as readily as possible. Many other places keep you waiting as if the customer has all day. Great service.
I brought my vehicle in for service for an issue that could not be duplicated once my vehicle was in the shop. Wouldn't you know it, once the car was in dealership it acted fine. They had it for 2 days and couldn't find anything wrong and hasn't acted up since. Any other dealership would have "Nickel and Dimed me" and charge me for a part I probably didn't need. Ray Laethem Buick/ GMC was honest and said they won't fix what they can't find broken and didn't charge me a cent.
Having literally just walked out of a Buick dealership in Dearborn (Superior Buick ) 25 minutes ago for there unprofessionalism and unfriendliness. It was a pleasure to walk in and get greeted and offered water or coffee. Then experience car buying from a reparable car salesman. I wined up leasing a car which was a surprise for my wife and they even included a bow which really made for effects!! Thanks Ray Laethem Buick, will recommend and do business in the future. ~Antonio Green