My Review Of Ray Skillman Hoosier Ford:
This was really a tale of two experiences.
First the sales experience: Our salesperson was Patrick, and he did a phenomenal job. He placed us in a car (Kia Soul) that we had not considered, but that I absolutely love. He was very attentive to our pricing, style/space, and color wishes. Overall best experience I have had looking for, or purchasing, a vehicle. I wouldn't hesistate to send someone else to him to purchase a vehicle. My only concern is the relatively small selection of vehicles "on lot", but they do have access to Ray Skillman's entire inventory. In fact, they ended up driving our car down from the westside.
Second the financing experince: If Patrick had not done such a great job, I would have left the dealership without purchasing based upon how negative this experience was. Ernie was patronizing and borderline derogatory. He made several comment along the lines of "we men would never do , but you know how women are". He also wore a jacket with a political statement on it, which I find to be in poor taste in a sales position.
In several comments I felt he outright lied to us regarding profit on the car sales, etc. I realize that some of this is part of negotiation, but stating that you believe the dealer is making less than $300 on a used car sale is ridiculous. He also was very heavy handed regarding the after market warranty.
So, really a hard thing to evaluate, Patrick would get all 5's, Ernie, all 1's. I went on the high side based on the experience with Patrick -- but as I said, they still came close to losing the sale. Again, not based on price, features, or the actual vehicle -- simply on how Ernie conducted himself during the financing process.
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