My Review Of Ray Skillman Northeast Buick GMC:
I normally do not write reviews but this experience was the WORST dealer experience I've ever had. Do not shop at this overpriced joke of a dealership. Apparently you need an IQ of less than 50 to work there. We told Clay Wade, the "sales manager", and Scott Harp, his assistant, our vehicle and price requirements no less than three times and they didn't get it. First they brought us the wrong car, we had one requirement, that it had a third row seat. The first car they brought us did not have a third row seat, after waiting 45 minutes after our scheduled appointment to see the first vehicle. The next two were fine cars but were way over budget come to find out. The one I wanted to buy, the price went up three times. First they told me one price, then it went up a thousand and then when they finally brought over paperwork with a price, three hours after our scheduled appointment (we only really looked at 2 cars), it had gone up another thousand. I reminded the Clay of our budget and told him we weren't going over so we waited another half a hour for him to tell us no, our budget wasn't going to work. Mind you, our budget was $500 more than bluebook suggested retail value and I was not financing the car. They were asking $4500 more than bluebook suggested retail value and $4000 more than my budget (at least that's what the final price on the paperwork said). I thanked Clay and Scott for completely wasting 3.5 hours of my time, especially since I had to buy on Saturday and they had now wasted a majority of my day. The only worthwhile part of the experience was the free can of pop I got out of the visit. I ended up buying a better, higher valued car, in budget at a competing dealership so if you want to overpay and spend hours at a dealership, visit Ray Skillman Buick on Washington and ask for Clay Wade. I advise to drive a little further down the street.
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Ray Skillman Northeast Buick GMCAdded:
1/13/2014 11:41:24 AM
We'd like to sincerely apologize to our customer. We tried our best to find a vehicle that fit the guidelines that you had established. Unfortunately we did not have a vehicle that would work. There also seems to be some confusion as to the price quoted. If so, we again apologize. Our main goal, during every transaction, is to make each and every customer comfortable with our practices and happy with the end result, whether or not it culminates in a vehicle sale. Unfortunately, sometimes we fail despite our efforts. We do appreciate your feedback so that we may improve.