After a few months of looking around for a Mazda3 for my wife, we decided that Reliable Mazda in Springfield MO had one we were interested in. It was about a 1-1/2 hour drive south for us. The car drove great, and we were ready to make a deal. It was a Certified 2013 Mazda3 with 34,800 miles on it. After sitting down to make an offer, I offered them $800 below their asking price. They came back with $400 under their asking price and would not budge. After retuning home empty handed and with an upset wife, I continued my search to find that good deal out there for a Mazda3. I found one exactly the same as the one at Reliable Imports, except it was a 2012 but with only 14,600 miles on it not Certified though, at Joe Machens Mazda in Columbia MO. The price was right but not Certified, so my wife and I decided to go back to Reliable in a feeling of defeat not really getting a good deal, but atleast it was a good Certified Car. On the trip down to Springfield, Machens called me several times trying to earn my business. So while sitting in Reliable Imports parking lot, Machens offered to give me the car at the original price I offered Reliable, Certify the 2012 Mazda3, and deliver it to my house! If I was unhappy with it, they would take it back. So I went in to Reliable, to see if a deal could be made with them, and I was treated like I was some kind of second class citizen or something. The manager was very rude! They told me that they had reiterated to me, that was their final price and they would only be making $9 on the sale. B.S.!!!!! Oh and by the way if you read this Reliable, the one who made the smart xx remark when I was walking out is lucky I was in a hurry to call Machens back, because I would have turned around and slapped the xxx RIGHT OUT OF YOUR MOUTH!!!!!!!!!! The salesman we dealt with, Zack, was great at Reliable. If I were you Zack, I'd go to a different dealership to work for, you deserve better. It's the Management that is falling short at Reliable. Long story short, stay as far away from these CLOWNS as you can. Same goes for all the Reliable Dealers down there. Machens gave me an outstanding deal. Machens was unable to get the car to me that day because of the rigorous Certified process, but they sent down two different colored brand new Mazda3s for my wife to choose from to drive until they could get our car to us. Now that's what I call customer service!! As someone who works hard for their money, this is the car buying experience I was hoping to find. I am extremely happy with Machens and will return for the next car I buy in the future.
Zack and Dick Head Manager
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