My Review Of Reno Buick GMC Cadillac:
October 4, 2013, my boyfriend and I had the worst experience possible at the Reno GMC Buick Car dealership. It started this morning around 10am, my boyfriend called me to inform me that he was bringing home a car he thought I would like to test drive. He pulled up with a Nissan Altima 2.5 S 2012. I didn't think I was going to like it, until I saw and drove it. I instantly fell in love!! I drove it back to the dealership, where we started talking about prices. My boyfriend said if we could have an out-the-door price of $13,200 (my approved loan amount), we would take the car today. Our sales representative, Ryan Smith, talked to his manager and AGREED TO THE PRICE!
We get into paperwork, I call and get insurance on the car, finish signing the loan, and print the check to sign the amount over to them. (By this time, it is now 1:30pm). Ryan said he was going to take the documents to his manager for the final approval. About 10-15 minutes later, Ryan's manager shook both of our hands, and informed us that they gave us the price for "the wrong Nissan Altima". He said the price that he gave us was for a Nissan Altima 2008, and they confused the cars. He asked "What's more important to you, the cost of the car, or the cost of the monthly payments?" He also asked if I could raise the amount of my loan, to which I told him I picked this price with a 48 month payment plan because it is perfect for my budget and I don't want to pay for a loan for 72/60 months. He gave us a "marked down price" for the 2012 which was still far out of my price range.
I was appalled at how they handled the situation, mainly because the entire ordeal was a scheme to get us stuck in paperwork and then raise the price.
I took my business to Reno Toyota, where Shaun Taylor took great care of me and got me a 2012 Nissan Versa 1.8 SL in my budget. I will always take my business there now.
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