Reydel Volkswagon

Reason for Visit: Service

I recommend this dealer: No

My Review of Reydel Volkswagon:
We have owned VWs for 30 years and have recently moved. We made an appt. for a recall service with Reydel and arrived at Reydel at 5 min. before opening. We gestured but we were ignored while service employees chatted and drank coffee. We wrote our request and deposited it with keys; 3 minutes later, a Reydel rep. called us. When we asked how much a 50M mile service would cost we were quoted near $500; we requested the recall service only. When we picked up the car later in the day, no one said hello, no one paid any attedntion to us (when we made the appt., we told them we were looking for a new VW "home"). We picked up the keys and asked to speak to the service mgr. When we complained about the reception we received he said he was sorry we felt that way and dismissed us.
Several months later we leased a new VW at Shrewsbury Motors. We asked Shrewsbury how much the same service would have cost and were given a price less than $300. I will tell this story to anyone who will listen.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Reydel Volkswagon:
We have owned VWs for 30 years and have recently moved. We made an appt. for a recall service with Reydel and arrived at Reydel at 5 min. before opening. We gestured but we were ignored while service employees chatted and drank coffee. We wrote our request and deposited it with keys; 3 minutes later, a Reydel rep. called us. When we asked how much a 50M mile service would cost we were quoted near $500; we requested the recall service only. When we picked up the car later in the day, no one said hello, no one paid any attedntion to us (when we made the appt., we told them we were looking for a new VW "home"). We picked up the keys and asked to speak to the service mgr. When we complained about the reception we received he said he was sorry we felt that way and dismissed us.
Several months later we leased a new VW at Shrewsbury Motors. We asked Shrewsbury how much the same service would have cost and were given a price less than $300. I will tell this story to anyone who will listen.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Reydel Volkswagon:
Today was my first visit to Reydel, and I was skeptical that they and/or VW would honor my CPO warranty for service. Imagine my happy surprise when my cost for both door lock assemblies AND the brake light switch was.......ZERO!!!!

Aslan went the extra mile to make sure that my car was covered and I am SO impressed with Reydel's service that we are strongly considering a new VW for my wife (we also own a Lexus and a BMW, so the bar is pretty high).

My faith is restored in new car dealerships..

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